I have had Brian over a few times for service, he is fantastic. When my friends ask me about pool repair, I always refer them to Bria, I have his company info on my cell phone, mostly for that purpose.
Description of Work: Salt cell replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeff M.
05/2022
1.0
pool cleaners
+ -1 more
The installation went reasonably well. However, when service was needed subsequently, we could not get Brian's to show up. There were always delays and excuses. Today we have an issue with a warranty matter. There's a fault on the Jandy heater and Brian refuses to come out and service it because he was previously given a poor review for poor service. Completely unprofessional. I would never use him again nor when I recommend him to anybody. He's fine so long as nothing goes wrong.
Description of Work: Installation of Jandy JXI
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,000
Response from BRIAN'S ELITE POOL SVC
[Member Name Removed]- I’m not quite sure what you would like at this point. Why would we return to your property when all you do is trash us? How about we just agree that we are not a good fit for one another. I have had the same customers for 20+ years and for some reason you are just one of those people that choose this platform to air your negativity. I believe that there are far greater problems in this world and I am happy for you that you found a service company that works well for you. I wish you all of the best… life is difficult for most right now so this battle is one I’m choosing to step away from. Have a wonderful life.
Eric F.
05/2020
5.0
pool cleaners
+ -1 more
FANTASTIC!
Description of Work: I've used Brian's services over the past 5 years. He not only installed my original equipment but I've used him/his people to service all of it since then and he's been FANTASTIC. He always correctly diagnoses any problems the first time, never charges me for things I don't need, shows up within the time frame I'm told...I HIGHLY recommend to anyone looking for a quality pool equipment service company.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Maurice C.
10/2017
5.0
pool cleaners
+ -1 more
Excellent, excellent, excellent. It's appreciated that a worker (for any company) arrives on time, knows what needs to be done and does the work. Thank you Brian; your man Nick knows what he is doing.
Description of Work: Needed to fix our Hayward pool pump, making too much noise (Hayward told me over the phone that the motor was having an issue (too loud, bearings are going), to call Brian Elite Pool Service. We called Brian Elite Pool Service Friday to fix our Hayward pump (under warrantee), they said they would be out Monday before noon, they were out at 10:45am, fixed/replaced the pool pump motor and left at 11:55am.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Norman K.
03/2015
5.0
pool cleaners
+ -1 more
He does a very good job. He resolved a pool issue for me. He was prompt and got the job done. He was professional and competent.
Description of Work: Pool repair work. He located a short and broken wire in the main box for the pool cleaner. Programmed a remote for me.
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Service Categories
Pool and Spa Service,
General Remodeling
FAQ
BRIAN'S ELITE POOL SVC is currently rated 4.1 overall out of 5.
No, BRIAN'S ELITE POOL SVC does not offer free project estimates.
No, BRIAN'S ELITE POOL SVC does not offer eco-friendly accreditations.
No, BRIAN'S ELITE POOL SVC does not offer a senior discount.
No, BRIAN'S ELITE POOL SVC does not offer emergency services.
No, BRIAN'S ELITE POOL SVC does not offer warranties.