9 Time Super Service Award Winner. Locally owned and operated air conditioning, heating, and plumbing company. We repair residential & commercial, service & maintain all makes and models of air conditioning, heating, and plumbing equipment & fixtures. We can upgrade, replace, or install new air conditioning & heating equipment as well as all your plumbing items, too. Call 407-236-1260 24 hours a day and speak to a live customer service operator to be placed on our schedule for service. Contact: Billy Gouty
Business highlights
21 years of trusted experience
Veteran Owned & Operated
Family Owned & Operated
Emergency Services Offered
Services we offer
Heating & Air Conditioning Repairs, Maintenance & Replacement.
Air Quality & Cleaner Installation.
Plumbing.
Water Heater Maintenance, Repairs & Replacement.
Tankless Water Heater Maintenance, Repairs & Replacement.
Drain Cleaning.
Whole House Repipes.
Toilets Repairs & Replacements.
Sewer Line Repairs & Replacement.
Backflow Testing, Repairs & Replacement.
We've subscribed to their maintenance service for many years and they've never let us down. The technicians are always knowledgeable and friendly.
Description of Work: Regular maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Darren S.
05/2023
5.0
plumbing
+ -1 more
Job was done quick and efficiently
Description of Work: Fixed a leaky faucet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$108
Stuart S.
05/2023
5.0
heating & air conditioning/hvac
+ -1 more
The job was done perfectly and precisely the installers as well as the technicians to do. The maintenance are far superior to any others I've used in my past. They are the best I would never use anyone else.
Description of Work: They installed a zoned heating and air conditioning system and have performed yearly maintenance for two years
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Margaret G.
05/2023
5.0
heating & air conditioning/hvac
+ -1 more
We use Service One for all of our air conditioning and plumbing needs. We purchase the annual service plan for both for peace of mind, From the office staff to the technicians everyone is always professional, friendly, and provide excellent service. They are prompt, courteous and knowledgeable, and Service One is the only company we trust our air conditioning and plumbing service too.
Description of Work: Bi-annual maintenance
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$435
Ian R.
04/2023
1.0
heating & air conditioning/hvac
+ -1 more
READ THIS IF YOU ARE CONSIDERING USING SERVICE ONE. I have had two terrible interactions with this company. First, I have had the evaporator coil go out twice on one of the units they installed. I was initially told that the repair would be covered under warranty, but later told that the warranty was only 5 years (instead of 10) because I did not complete and submit the warranty paperwork. Meanwhile, I was never given any paperwork when the unit was installed. The next negative interaction was when they came out to one of my rental properties for an “annual service.” At this visit, they told my tenant that the AC unit was old and needed to be replaced. Meanwhile, the tenant had never complained about this unit and it had been operating perfectly. After this visit, the tenant began complaining about the AC until I ended up having to replace it using another company. Both of these experiences represent terrible business practice and I recommend looking elsewhere.
Description of Work: AC unit installation and service
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$8,000
Response from ServiceOne Air Conditioning & Plumbing LLC
Dear Member, Our signed agreement for your new installation states very clearly where the warranty is listed that the warranty reverts to a 5-year parts warranty unless system registered by the home owner. Your invoice that you received from us upon installation for payment restates the exact same verbiage very clearly. You did have the same coil fail twice. We are not the manufacturer, we are just the installing contractor & service company. We do hate that this happens. The first coil we did replace was done under a parts warranty that you did not have. We made a mistake on warranty status, & it was not under warranty. We did not go back to you and change this pricing, & we actually lost money installing the first coil failure for you. This is why we corrected the warranty status on the second coil failure. As far as our technician informing your tenant that the system was old & needing replacement. You have every right to be upset about that, & I do apologize. We have some techs that are new to us, and they may not realize or have been told about our communication policy with tenants. Our techs are told to not communicate any issues with a tenant, & that all communication is to be only to the property owner. For this, I do apologize once again. We are very sorry about this, and will speak to the technician that this took place with. As you can see, & others can see, we make a lot of customers very happy. We do work very hard to achieve customer satisfaction on every level. We could not install a non-registered warranty coil for the labor alone price again. First time it was our mistake, & nothing was said to you. This time, we confirmed warranty status & it was out of warranty due to lack of registration on your part. Manufacturers do this, in hopes of what exactly happened. Since 2015 when this system was installed, we have enhanced our procedures internally to help customers register their equipment, to hopefully avoid this from happening to anyone. - Billy Owner/Managing Member
Susan B.
10/2022
5.0
heating & air conditioning/hvac
+ -1 more
Very well, service provider/rep knowledgeable & helpful.
Description of Work: Bi annual AC inspection w/ routine maintenance
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you so much for the great review! It is our goal that we will continue to earn your business with any future needs that may come up in AC, Heating, and Plumbing.
christian G.
08/2022
5.0
plumbing, water heater repair
+ 0 more
Service was friendly, efficient and professional (Ramon). Fair price!
Description of Work: replace water heater tank
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you so much for taking the time to give us a review on Angi! We so appreciate you allowing us to serve you, and it is our goal to be the company you call for any future Plumbing, Drain Cleaning, A/C, or Heating needs! Thank you again, Billy / Owner
Brian M.
08/2022
5.0
heating & air conditioning/hvac
+ -1 more
Dennis with ServiceOne is an excellent AC service technician. He did a complete and thorough job on my AC unit today. They will service my AC system every 6 months going forward, as I pre-paid for their annual AC maintenance service to come out for routine maintenance 2 times each year. I highly recommend ServiceOne AC.
Description of Work: Annual AC maintenance service
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you so much for the kind words about Dennis and our company! We sincerely appreciate you being our customer and hope that we can continue to earn your business for years to come! - Billy
Thomas C.
07/2022
5.0
electrician, heating & air conditioning/hvac
+ 0 more
Our central air conditioner stopped working on Friday a around 5:30 pm. I called my go-to company (del-air) but they couldn’t come out until Wednesday. I tried getting recommendations from Angi, and while one provider called right away, I missed the call. I called back less than a minute later, but got their vm. No one else reached out until later on Saturday. I did a web search on Saturday morning, and got a company that was willing to come on Sunday…but when they asked if the unit was more than eight years old, and I said yes, they offered to come Saturday evening. I asked why, and they said that since I had an older unit, they didn’t want me to be without air overnight. I asked why it would make a difference...I was going to be without air no matter how old the unit was, they said “that’s just the way we do things.” My wife and I talked and decided they would probably just try to sell us a new unit (based on my research between $6000 and $11,000), so we cancelled the appointment. Later Saturday morning, I texted a friend, and she recommended serviceone. I called, and they first apologized that they wouldn’t be able to come out that day…would the next day (Sunday) be ok, between 11 & 1. I said sure, and thanked them. Their technician came an hour early, was incredibly nice, diagnosed the problem, replaced the breaker and the capacitor, told me the capacitor he installed wasn’t optimum, so was going to come out on Monday to put in a better one, at no extra charge, charged me less than six hundred dollars, and had everything done in 20 minutes. I have no way of knowing if the price he charged was fair, but other than that, this was a perfect experience, and I am grateful.
Description of Work: Replace Breaker and Capacitor
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$585
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you so much for allowing us to serve you! We are blessed to have thousands of great customers like you, and our goal is to provide service at a level that would have you calling us back for any future needs. If you are in need again, it would be our honor to serve you again! We also have a full service plumbing, drain cleaning, and water purification department! Thanks again! - Billy
Sylvie T.
07/2022
5.0
heating & air conditioning/hvac
+ -1 more
I have used them for 7 years now and they are consistently honest, prompt and go out of their way to make sure everything is done correctly. We have had the same technician the whole time (Mike) and he is awesome
Description of Work: Ac repair, installation and maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ServiceOne Air Conditioning & Plumbing LLC
[Member Name Removed], Thank you so much for taking the time to recognize us and Mike's efforts to give you great service! Compliments like this drive us to want to be better every day at what we do! Thank you again! Billy Gouty Owner
Margaret G.
04/2022
5.0
heating & air conditioning/hvac, water heater repair
+ 0 more
Service One is the best in the business. We highly recommend them.
Description of Work: Bi-annual proactive service call. We have used Service One since they installed our two AC units. They are the best! They are prompt, professional and always get the job done! We would not use anyone else! We have great confidence in their technicians. The entire staff is top notch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ServiceOne Air Conditioning & Plumbing LLC
Wow! Thank you so much for the kind testimonial! It means so much to know that customers do recognize our efforts to do a great job for our customers! Thank you!
Jacob L.
04/2022
5.0
heating & air conditioning/hvac
+ -1 more
Did a great job for a great price. Only company I could find to offer higher than a 15 SEER A/C unit in a half ton model. They were very knowledgable and friendly. Definitely recommend!
Description of Work: AC Replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,850
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you so much for taking the time to post your experience with us on Angi! We so appreciate your kind words, and most of all you being our customer! We hope that you will continue to call on us for all of your future AC & Heating needs as well as Plumbing, Water Purification, and Drain Cleaning! Once again, thank you very much! - Billy / Owner
Eileen O.
04/2022
5.0
electrician, heating & air conditioning/hvac
+ 0 more
Great communication regarding appt, completed in promised time, service person very polite and professional
Description of Work: Regular servicing of AC
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you so much for taking the time to post about your experience! It means the world to us to deliver great service! We thank you for allowing us to serve you as we know that there a many choices when it comes to AC, Heating, or Plumbing! Thank you once again! - Billy / Owner
Bob H.
03/2022
5.0
heating & air conditioning/hvac
+ -1 more
Everything was fine. Steve made sure the entire system was in proper working order. Also scheduled appointment through Steve to get information on a new system.
Description of Work: Pre paid service on air handler and a/c unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you! We already responded to the other post made this day! Thank you again!
Bob H.
03/2022
5.0
heating & air conditioning/hvac
+ -1 more
Very well, system still in good working order.
Description of Work: Annual inspection for proper working order.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you so much for taking the time to give us the review! We appreciate your allowing us to serve you! Should you find yourself in need of any AC, Heating, Plumbing, or Drain Cleaning services, please reach out to us! Thank you again! - Billy / Owner
Douglas D.
12/2021
5.0
plumbing
+ -1 more
Very well - no issues. The technician Steven S. was very professional and courteous. The repair was done professionally and quickly. This is the 2nd time I have used ServiceOne and will reach out to time again should I need any plumbing services.
Description of Work: Shower faucet repair
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you for the review! We are so glad that you have used us on more than one occasion. It's our goal to earn you AC, Heating, Plumbing, Drain Cleaning, and Water Treatment business for years to come! Thank you again! Billy Gouty / Owner
Jane P.
12/2021
5.0
heating & air conditioning/hvac
+ -1 more
Just fine. I got a complete diagnosis of how my 19-yr old HVAC was doing and what I could do to keep it running well.
Description of Work: Annual maintenance on residential HVAC system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you for allowing us to serve you! We hope to be the company you continue to call each and every time you have an AC, Heating, Plumbing, Drain Cleaning, and Water Treatment need! - Billy Gouty / Owner
Dibya S.
12/2021
5.0
heating & air conditioning/hvac
+ -1 more
Technician was on time, amiable and professional. He was thorough in examining and ensuring that both the outdoor and indoor A/C and heating unit was working and recommended any changes, which I’ll wait until the next service. I pay the company a yearly subscription fee to come out twice a year to look at the unit and it’s never failed. I’ve used Service One for years and they have not changed in their work and professionalism.
Description of Work: Regular pre-paid A/C service
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you so much for your loyalty to our company! We hope that we can continue to earn your future AC, Heating, Plumbing, and Drain Cleaning business for years and years to come! Thank you again for taking the time to review us! - Billy Gouty / Owner
Stuart S.
07/2021
5.0
electrician, heating & air conditioning/hvac
+ 0 more
I have used a number of air conditioning contractors in my life,But never have I seen this level of professionalism and care during an installation.They installed a three ,two zone Trane air conditioning system flawlessly .I will never ever use another company.
Description of Work: Replacement of my central zone air conditioning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,500
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you so much for the kind review! We are so happy that you have remained a loyal customer and look forward to our next opportunity to serve you! Billy Gouty Owner
Stuart S.
07/2021
5.0
electrician, heating & air conditioning/hvac
+ 0 more
As usual the work was completed flawlessly.
Description of Work: Changing zone valves
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you for your loyalty and for allowing us to continually serve your needs! We hope that we can continue to serve all of your AC, Plumbing, Drain Cleaning, and Water Purification needs! Billy Gouty Owner
Cynthia T.
04/2021
5.0
electrician, heating & air conditioning/hvac
+ 0 more
Absolutely AMAZING work!! Beyond anything I would have imagined!!! The professionalism and efficiency of the entire experience starting with the Project Managers Otto Boy and Nick Barker through the actual installation with John and Jimmy were exceptional!! The work was performed with excellence. They had to replace the air handler that had rust and wood rot from water damage with the old unit. And their work was absolutely first rate!! They cleaned up the entire area of all debris. I can’t thank ServiceOne enough for the quality of workmanship and service. I’ve already referred a friend. I’m a customer for life!
Description of Work: A total replacement of a 28 year old central air unit with air handler
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from ServiceOne Air Conditioning & Plumbing LLC
We realize that everyone has a choice when it comes to any service for their home. We are so thankful that you have chosen us! We stand at the ready should you have any further needs with AC, Heating, Plumbing, and Drain Cleaning in the future! Billy Gouty Owner
Douglas D.
03/2021
5.0
plumbing
+ -1 more
The process was very smooth from beginning to end. I received a phone call response to my submission via Angie's list. I set up the appointment on the phone, but then received both email and text notifications confirming things and update messages as the appointment time was coming up. On the day of the appointment, I received an email with the name and photo of the technician. I also received a phone call with an approximate arrival time, which was spot on. The technician was friendly, professional and efficient. Payment at the time of the service was easy and I received emails shortly afterwards with the details of the work, payment confirmation, etc. The overall service was exactly how I expect most things like this to happen, but often does not. I felt like it was a great blend of traditional customer service with modern technology. I will definitely call Service One for any future work I need that they perform.
Description of Work: Kitchen faucet installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you so much for the review and for the description of your customer experience! It is our goal to earn your business over, and over again! Please don't hesitate to call us for any of your future plumbing, drain cleaning, air conditioning, and heating needs! Billy Gouty Owner
Melissa S.
01/2021
3.0
plumbing
+ -1 more
The company was very fast to reply and plumber showed up 30 minutes later, however I was very disappointed to find out I paid almost double for a non-emergent job. Three other companies contacted me WHILE Service One was already doing the repair so it was too late to cancel. I recommend shopping around first since I feel I got ripped off.
Description of Work: Toilet Leak Repair
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$275
Response from ServiceOne Air Conditioning & Plumbing LLC
First I want to thank you for taking the time to give us some feedback on what was done, and your experience. I have reviewed your invoice for the services performed. We have checked with other reputable companies on their pricing and we are actually right in the middle of pricing we found. We have not found anyone that would replace the supply line & fittings to the tank, all internal components of the toilet, and re do the tank to bowl connection for half of what we charged. Some of the plumbers you questioned may have been thinking about a simple internal toilet rebuild kit, which is the fill valve, and flapper assembly. We did a bit more than just that. Also, it is very hard for any plumber to quote work over the phone, site unseen in most cases. I am sorry you felt as though you were over charged, but it sounds to me like overall service experience was very good! We would much rather apologize for not being the cheapest price, than to apologize for having the worst service! Our plumber was onsite for almost 2 hours... it would be hard for anyone to do that for the pricing that you were given by phone. Once again, I think if most of those companies were aware of the type of rebuild done, their pricing might be different than they gave you by phone, not looking at the job in person. Regardless, I do appreciate you taking the time for the review once again. I do apologize that you had a less than 100% satisfying experience. We will continue to monitor our pricing against our competition to be sure that we are giving the best value we can. Thank you again, Billy Gouty Owner
Jose R.
09/2020
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
The technicians came to my home mid morning and worked until 6pm. Service One sent 4 technicians since I was having 2 units installed. They went right to work and did not finish until the job was done. They were friendly and professional. The technicians even fixed some things that I had neglected along the way. The service manager Alfredo was very helpful from beginning to end. They sent QA person to follow-up with their work and then scheduled the city for the inspection which passed with flying colors. Diana at the Service One office was also professional and very friendly. Any time I had a question and called they had an answer and if she was not there I would get a call back before end of day. They assisted with the extended warranties as well. I would definitely recommend.
Description of Work: Air conditioner installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$9,600
Response from ServiceOne Air Conditioning & Plumbing LLC
Thank you so much for allowing us to replace your two systems! We look forward to many years of taking care of your AC, Heating, and Plumbing needs!
Lloyd R.
09/2020
3.0
plumbing, air duct cleaning
+ 0 more
They did not have the parts to repair an American Standard Commode. In their defense, it is a new model. I called American Standard and they said many repair companies do not carry the necessary parts for this model. I ordered the parts for $49.00. Service One quoted me $327.00. I do not know if this is reasonable, but it seems high.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Water Heaters,
Air Duct Cleaning,
Energy Efficiency Auditing,
Sewer Cleaning,
Water Filtration and Softening,
Natural Gas Lines
FAQ
ServiceOne Air Conditioning & Plumbing LLC is currently rated 4.7 overall out of 5.
Sunday: 8:00 AM - 10:30 PM
Monday: 8:00 AM - 10:30 PM
Tuesday: 8:00 AM - 10:30 PM
Wednesday: 8:00 AM - 10:30 PM
Thursday: 8:00 AM - 10:30 PM
Friday: 8:00 AM - 10:30 PM
Saturday: 8:00 AM - 10:30 PM
ServiceOne Air Conditioning & Plumbing LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, ServiceOne Air Conditioning & Plumbing LLC does not offer free project estimates.
No, ServiceOne Air Conditioning & Plumbing LLC does not offer eco-friendly accreditations.
Yes, ServiceOne Air Conditioning & Plumbing LLC offers a 10% senior discount.
Yes, ServiceOne Air Conditioning & Plumbing LLC offers emergency services.
Yes, ServiceOne Air Conditioning & Plumbing LLC offers warranties.
ServiceOne Air Conditioning & Plumbing LLC offers the following services: Heating & Air Conditioning Repairs, Maintenance & Replacement.
Air Quality & Cleaner Installation.
Plumbing.
Water Heater Maintenance, Repairs & Replacement.
Tankless Water Heater Maintenance, Repairs & Replacement.
Drain Cleaning.
Whole House Repipes.
Toilets Repairs & Replacements.
Sewer Line Repairs & Replacement.
Backflow Testing, Repairs & Replacement.