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ROYAL MAID SERVICE

House Cleaning

About us

THE LICENSE NUMBER IS 0302416. DBA: COTSWOLDS INC

Business highlights

90 years of trusted experience

Amenities

Free Estimates
Yes

Reviews

3.89 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
33%
3
11%
2
0%
1
22%


Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.2
responsiveness
4.0
punctuality
4.0
Showing 1-9 of 9 reviews

SuzAnne M.
07/2015
4.0
house cleaning
  + -1 more
It's usually ok but some weeks it's hit or miss. All in all, i'm happy with the work performed.
Description of Work: Weekly clean.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$75

Kathleen C.
03/2015
5.0
house cleaning
  + -1 more
They are excellent! They know how to get things clean. I found them from a neighbor. I've been very happy with them the two times they've been here. They are punctual, do a good job and are pleasant. They always ask if I want something cleaned and if something needs special cleaning. They are good with our dogs too. I'm usually home when they come out to clean but I can still trust them if I'm out of my house. Their price is competitive. You get what you pay for.
Description of Work: They come every three weeks to clean. I have 4 bedrooms, 3 baths, the lounge room, the office, the living room, the dining room and a huge master bath. We have tiled floors on a large portion of the house so they vacuum it and then mop it. The bedrooms have carpet so they vacuum it. They shine appliances, polish the furniture and clean all the shelves on the entertainment center. They do everything I would expect.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Raquel D.
06/2012
1.0
house cleaning
  + -1 more
I would never use or recommend this company to anyone. Horrible experience I took a day off of work to be sure I was home, I just wasted my day off.
Description of Work: i called Serena (Royal Maid) for an estimate. She came out and left and left the estimate sheet. I called later in the week to make an appt for 2-3 weeks later (6//15) since I was in the middle of painting. I called the morning of confirm and talked to her husband that said I was not on the schedule. About an hour later Serena shows up at my house with a very attitude stating I never scheduled an appt and that I was lying. I'm sorry but where is your professionalism, first of all you show up at my front door with an attitude and then you flat out tell me I'm lying and that your not so swamp with business that you wouldn't forget to schedule someone. I wonder why you're not swampped with buisness.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


DONALD S.
04/2012
1.0
house cleaning
  + -1 more
read above story !
Description of Work: I had this company for years at my home. They generally use young inexperienced girls who are very lax in their duties. I had to double check everything. Then one day after another new person arrived she broke an antique cookie jar I bought and carried back from Italy after I told her not to touch it. I immediately dismissed them and got a call from the company saying they didn't want me as a customer any more. Really, they fired me ??? There are too many good companies out there to deal with rather than one more concerned with money tan the job !!!!

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$80

Linda G.
03/2012
5.0
house cleaning
  + -1 more
I have been pleased with their work. They have been good and responsive. They have fair prices, and their work has been good. I would use them again in the future if I need to.
Description of Work: I last used Royal Maid Service for housecleaning in December of 2011. At one time, I did use them regularly, but I don’t need that anymore. I only use them now sporadically on an on-call basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

NICK S.
07/2007
4.0
house cleaning
  + -1 more
I called the Royal Maid service to clean our home once a week. They were not sure if they covered our area, but after realizing they were the closest "Royal Maid Service" around they came out for an estimate. For a one time clean, $180; for every time there after, $135. They came as a 2 person team and spent 4 hour the first time out. They did a good job cleaning and organizing. We have had 3 other maid services before. Royal Maid did a better job than most. The best maid we had was 100 for 6 hrs. They are charging $135 for 3 hours, though that includes two people. The rooms were clean but didn t smell too much like chemicals. We have 3 kids, so things also needed to be organized. They were able to move stuff around to make the place look neat which was very helpful. They were a little slow. Our other maid was able to do the whole house in 6 hrs. (and she did a fantastic job.) With two of them they should be able to get the whole house done in 3 but one room was left unfinished.
Description of Work: Cleaned and organized our 6 bedroom 4.5 bathroom house.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$180

JO-ELLEN L.
12/2006
5.0
house cleaning
  + -1 more
Two young women presented themselves at the agreed-upon time. They did a terrific job and completing all the tasks I had arranged for them to do. I am very pleased.
Description of Work: Thorough clean of a 3,100 square foot house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

03/2006
4.0
house cleaning
  + -1 more
I WOULD DEFINITELY USE THEM. THEY DID EXACTLY WHAT THEY SAID THEY WERE GOING TO DO. THEY JUST DID A GOOD JOB. THEY WERE PUNCTUAL AND DID WHAT THEY SAID THEY WERE GOING TO DO.
Description of Work: THEY DID A ONE TIME CLEANING IN FOUR BEDROOMS AND TWO BATHS.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$120

ELLEN S.
03/2006
3.0
house cleaning
  + -1 more
THEY WERE OK. THEY WERE NOT THOROUGH, BUT OVERALL THEY WERE JUST OK. THEY WERE ONE OF THE CHEAPER ONES SO I GUESS YOU GET WHAT YOU PAY FOR. WHEN I HIRED THEM THEY WERE SUPPOSED TO CLEAN FROM TOP TO BOTTOM INCLUDING THE LIGHT FIXTURES. THE LIGHT FIXTURES STILL HAVE COBWEBS ON THEM WHEN THEY WERE DONE.
Description of Work: THEY CLEANED THE ENTIRE HOUSE.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$45

    Contact information

    187 E CRYSTAL LAKE AVE STE 2005, Lake Mary, FL 32746


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    ROYAL MAID SERVICE is currently rated 3.8 overall out of 5.
    Yes, ROYAL MAID SERVICE offers free project estimates.
    No, ROYAL MAID SERVICE does not offer eco-friendly accreditations.
    No, ROYAL MAID SERVICE does not offer a senior discount.
    No, ROYAL MAID SERVICE does not offer emergency services.
    No, ROYAL MAID SERVICE does not offer warranties.

    Contact information

    187 E CRYSTAL LAKE AVE STE 2005, Lake Mary, FL 32746