Professional Aquatic Services Inc

Horrible experience. Cannot recommend

Wow! The best quoted price for the work I needed moving pool equipment. Every part of my system was assessed, repaired or replaced and I have a brand new salt system in place of my chlorine one virtually overnight. I wasn't upsold on anything. Even when I told them my electrician could install a timer for less, they didn't' give me a hard time about it. The technician worked along side my electrician and was friendly the whole time. They came back to address one thing I requested to be tweaked and gave me a full run down on my new equipment. I have now been added for pool service and am so excited. 10/10! Thanks to management and Kenny specifically for being awesome!

My pool pump that I had for years started tripping the breaker and stopping. It cost $99 to have them perform diagnostic, which seemed fair, although their diagnostic took less than 5 minutes. They recommended replacing the pool pump. I paid to have this service performed. After the repair person left, I went out to check, and it was still tripping the breaker. They want another diagnostic fee to return. The boss was unreasonable and insulting. I understand that they do not warranty their services, but the pump should have at least been working when they left my driveway. They could have told me that the repair failed. Next time, I know to check thoroughly that the repairs have been done before paying them. Now, I need to find another company and start over, having spent a lot of money and gotten nothing in return.

Excellent. Chase at HO is efficient, friendly and professional. Have used Professional Aquatic Services in the past and their consistently superior service is standard. The technician for this job was Connor - his is very professional, knowledgeable and did an outstanding job. Have 40+ years of personal experience as a pool owner and Professional Aquatic Services is hands above all the competitors that I have experienced.

Met with Dave, the owner. A honest, friendly, and knowledgeable guy. Was not rushed and took the time to discuss some options even though early on in the discussion he told us that we didn't need a complete resurface of our pebble tech finish, and that the two spots we were concerned about are just cosmetic and at most need a patch.

I have been very impressed with these guys. They resurfaced my pool and installed a new pump, filter, chlorinator, and lighting (basically redid my entire pool setup). They got things done faster than I expected and were very insightful, answering my many questions along the way. I was so impressed that I hired them to do my weekly pool service. Great company!

They replaced my 20 year old halogen pool and spa light fixtures with multi-color LED pool and spa lights by Pentair. Looks beautiful.

My husband and I are so happy with Professional Aquatic Services. We recently had our pool retiled and resurfaced and could not be more happy with the final product. We worked directly with the owner (Dave), who is very knowledgeable and took the time to answer all our questions. Not to mention, he is extremely responsive if you needed to reach out to him with any additional questions. Moreover, the quality of work and attention to detail is great. I would also like to note that my husband and I did our homework and got several quotes, and Professional Aquatic Services was very reasonably priced. They offer good quality at a good value and are also both professional and responsive. You could not ask for more.

Our pool needed resurfacing and we ended up replacing the tile and granite as well and couldn’t be happier with the quality of work. The process from start to finish from quote to selection and coordination of several phases for tile and resurfacing was on schedule and not rushed with quality first in mind. Owner was very responsive and checked in frequently to monitor quality and give us feedback. Would highly recommend!

Poorly. The chemicals were usually maintained adequately, but not always. One time when we had a major clarity issue, it took me reaching out to the technician directly (who was the one employee who seemed to care about the service provided by the company) in order for it to be remedied. The major issue I had was that their technician broke our pool chlorinator while removing the cap to replace the chlorine tabs. I realize that this sort of thing can happen, so it was not a big deal. However, it was an integral part of our system, so it needed to be replaced. Without it in place, the pool pump/filter could not be run, as it would simply pump all the water out of the pool. The technician said he would put in a work order for repair. I did not hear from them for two days, so I called them, Apparently, the technician never put in the work order, or the company simply ignored it, because they had no record of the issue. They worked up an estimate, and said I would have to pay $304 for the repair. When I told them the system was fine prior to the technician arriving, and was broken by him, they simply said their technician informed them that the item was broken under normal maintenance procedures, and that they could only repair it under the terms of the estimate they sent me. I informed them that the reason it broke was that the technician had previously tightened the cap too tight, which required an extreme amount of force to remove, thereby breaking the chlorinator. I had looked at the chlorinator, and noticed that the technician had installed the cap so tight that it had squeezed the silicone seal out of the cap. i also informed them that i had already replaced the seal once due to their technician over tightening the cap. I was again told the same statement about them only being able to repair the item under the terms of the estimate provided to me. They never offered to have someone come out and look at the broken item, or anything else to make me feel better about using their services. It seemed to me that they had experienced issues before, as their response was very canned, as if it had been written by their attorney. So, I canceled my service with them, and have repaired the issue and am looking to move on to another company. I called the original technician, who seems to me to be a responsible and knowledgeable individual, to inform him of the issue with the chlorinator. I did not expect anything from him, and simply wanted to let him know what type of company he was working for, as I feel he deserved better. He told me he no longer works for them, because of how unprofessional they are. I am writing this because of the high marks I see for professional Aquatic Services on Angie's List. In general, the service I have received has never been very good. They have usually taken care of the chemical balance in the pool, which is quite straightforward, but have not done much else. The report I receive weekly states the chemical levels when checked and any chemicals added during the visit. They have rarely gelled with the measurements I checked, but were not an issue, so I never said anything. They were supposed to also clean out the skimmer basket and the pump basket. This was always checked off as completed in the report. I work from home, and have been present almost every time the technician has come by. The only time I saw anybody clean the skimmer basket was when the original technician did the servicing, when they were understaffed. The later technicians seemed under trained. I cleaned out the pump basket in May, and it was 1/3 full of acorn caps from the live oaks in our yard. We had a squirrel fall through our lanai screen in early March, so a lot of acorn caps got into our pool. We had the lanai screen replaced in early March, so those caps had been in the pump basket for two months or so. I generally prefer to use local, family owned businesses, but felt it was necessary to share my experiences with Professional Aquatic Services.

Excellent!!! The tech was punctual, very friendly and courteous. I HIGHLY recommend this company.

Very well, the technician was very professional and knowledgeable

The service man stated that they put the owner son in charge and he is clearly either uninformed or stupid. He is lucky I was talked out of destroying him with my CIA position. He is such an idiot he will self destruct. NEVER HIRE THEM!!

They came on time, diagnosed the problems, gave us alternatives for repairs, and educated me a bit on my system.

Evaluated, made valve position correction, recommended to install new water jet module

The technician was prompt, friendly, professional and thorough. He quickly and correctly diagnosed the issue and told me how to do the simple fix. No more bubbles and I'm a very happy and grateful customer served!

Awesome, they even charged less than the original quote because they were able to find and re-use some of the old equipment that left in storage.

They came in and did some work for me. Everything was great. They did some work on the heater on my pool. They were prompt. They were thorough. They were just excellent all the way around.

Great. Rapid diagnosis, relatively (needed a part) quick fix

Great company !!! The young gentleman was punctual, very knowledgeable, and professional. Would hire the company again without hesitation. I give my highest recommendation!!!! Great customer service and I rarely say that.

The expertise and services received from Professional Aquatic Services were off the charts. My wife and I were extremely impressed and would not hesitate to call upon them for future services. The technician was friendly, expertly explained the issues to us and did the work we requested. I give them a A+++. Thank you.

It was diagnosed and remedied quickly, and reasonably

Repair service provided by Devin was excellent. He replaced all the gaskets, which resolved the problem. Devin provided very quick and friendly service, providing many helpful tips about pool maintenance. which went beyond the service call. I highly recommend their services.

Excellent. Chase answered my call and was patient and professional while I described the issues with the pool heater. He sent me an approval e-mail request, with the Diagnostic costs attached. I approved the service but had to wait almost a week before a tech came out. That's why I rated the responsiveness a "B". The Tech that came out was Devin. He was nothing short of outstanding!! Devin demonstrated an advanced knowledge of his diagnostic and repair abilities. He was as friendly as he was knowledgeable, with an excellent sense of humor. Even though I didn't receive good news, and will probably have to replace my unit, I will call on their services again without hesitation because they have earned my trust.

Very well. Easy to work with. Did exactly what he said he would do for the price quoted. No last minute surprises.