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Servpro of Columbia & Suwannee Counties

3.8(
5
)

Carpet Cleaning, Oriental Rug Cleaning, Dryer Vent Cleaning,

... +10 more

About us

We are a well known franchise owned by Charles Nicholson, whom is a resident of Lake City since 2006. Prior to living here, he lived in Brunswick, GA and has worked in Servpro since he was 17 (part time during college). We are very involved in community events and love living in North Central Florida. Our staff includes three employees that have been with us for over 5 years and area trained extensively in all services we provide.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Water and Fire Damage Cleaning are our specialty and what we do primarily. We also offer mold remediation cleaning as the owner is one of the only certified mold remediation persons in North Central Florida. We do biohazard cleanups as well as any type of cleaning from general maid services, carpet, upholstery, drapery to pressure washing. We also have many services that include cleaning and removal of bad odors.

Amenities

Emergency Services
Yes

Accepted payment methods

Check
MasterCard
Visa

Reviews

3.85 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
40%
3
0%
2
0%
1
20%
Rating CategoryRating out of 5
quality
3.8
value
3.8
professionalism
3.8
responsiveness
4.0
punctuality
4.0
Write a review
Showing 1-5 of 5 reviews
Sue S.
06/2014
4.0
carpet cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
WILLIAM S.
05/2014
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Water extraction from retail store floor. Initial emergency response was immediate, but left business disrupted with fixtures and furniture out of place a day or two longer that necessary.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from Servpro of Columbia & Suwannee Counties
Servpro of Columbia & Suwannee Counties has not done any work at the address indicated on Grandview?
Destiney J.
08/2013
1.0
carpet cleaners
  + -1 more
Terrible do not use this company at all!!
Description of Work: They were supposed to just be treating for mold they ended up taking up all the floors out told us we had to use certain people to use their flooring and they are costing more than $20,000 when it was supposed to just be around $7000
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$7,000
Response from Servpro of Columbia & Suwannee Counties
Incorrect information was notated about our company and we were contacted to respond. We understand a customers relative may not have all the facts resulting in a negative response, which is the case here. The initial call was in re to mold (as we are one of the only certified mold remediation persons in North Central Florida), however upon inspection there was a water leak issue. Her insurance was contacted and the insurance asked us to provide an estimate for work needing to be completed in our opinion. We removed the rotted, damaged wood flooring per the insurance adjustor approval. We submitted an invoice which was $3000 to [removed member name] insurance company and it was approved. We also called in a subcontractor we use which is well known in our area and been in business for years to write an "estimate" for floor replacement. This "estimate" was just that, an estimate only to provide to the insurance adjustor. No work was performed by this subcontractor. The insurance approved and paid [removed member name] for the work we provided (around $3000) as well as whatever the insurance adjustor allowed for floor replacement direct to [removed member name]. We do hope to resolve this issue, however no phone call was made to our office requesting to speak with a manager, owner or any other person with an issue. I hope in the future if a customer of ours has a problem they at minimum call our local office and ask to speak with a manager or owner prior to making statements regarding our costs and practices as we have been very strong in maintaining customer service is our priority in all services we provide from carpet cleaning to a biohazard cleaning.
Lindy M.
05/2013
5.0
carpet cleaners
  + -1 more
I was hesitant to go with someone other than Stanley Steemer. However, Servpro was amazing! Their staff was friendly and punctual, and my carpets look and smell amazing! They were only at my house for about an hour and a half. Very professional and friendly people. Would recommend to friends and family!
Description of Work: Carpets were cleaned very well! Friendly staff, nice folks. Would recommend them to anyone!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$155
Ginger B.
06/2011
5.0
carpet cleaners
  + -1 more
They are very prompt and professional. The quality of their work is very good.
Description of Work: We used Servpro three months ago for carpet cleaning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300

    Contact information

    295 NW Commons Loop Suite 115, PMB 392, Lake City, FL 32055

    servpro.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Carpet Cleaning,
    Oriental Rug Cleaning,
    Dryer Vent Cleaning,
    Mold Testing & Remediation,
    Floor Cleaning and Waxing,
    Pressure Washing,
    Air Duct Cleaning,
    Window Cleaning,
    Water & Smoke Damage,
    Upholstery Cleaning,
    Dry Cleaning,
    Drapery Cleaning

    FAQ

    Servpro of Columbia & Suwannee Counties is currently rated 3.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Servpro of Columbia & Suwannee Counties accepts the following forms of payment: Check,MasterCard,Visa
    No, Servpro of Columbia & Suwannee Counties does not offer free project estimates.
    Yes, Servpro of Columbia & Suwannee Counties offers eco-friendly accreditations.
    No, Servpro of Columbia & Suwannee Counties does not offer a senior discount.
    Yes, Servpro of Columbia & Suwannee Counties offers emergency services.
    No, Servpro of Columbia & Suwannee Counties does not offer warranties.
    Servpro of Columbia & Suwannee Counties offers the following services: Water and Fire Damage Cleaning are our specialty and what we do primarily. We also offer mold remediation cleaning as the owner is one of the only certified mold remediation persons in North Central Florida. We do biohazard cleanups as well as any type of cleaning from general maid services, carpet, upholstery, drapery to pressure washing. We also have many services that include cleaning and removal of bad odors.

    Contact information

    295 NW Commons Loop Suite 115, PMB 392, Lake City, FL 32055

    servpro.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed