Cook's Heat & Air

Excellent they were very nice and did a great job and was quick

We called on a weekend and the response time was very quick. Matt was knowledgeable, professional, and completed the repairs in a timely manner. Would definitely use again!

Amazing! Matt was very thorough and explained everything as he went. Extremely knowledgeable and he had the repair completed quickly. Highly recommend! Excellent customer service!!

They are very good and friendly people. They are very dependable, get down to the point and give reasonable prices. I would highly recommend them.

They did awesome!

I don’t like them, and don’t believe anything they say. They lie, and are terrible. Mr. Cook himself came out to my house, and did nothing but lie to me. He didn't act professional at ALL. He didn't tell me anything about how many solar panels I would get, or anything about the panels themselves. He just said I would save half off of my electric bill. I called the solar panel company, and they said it was incorrect. He also said I could get a deduction on my taxes; and I spent $21000 and was only able to deduct $650. I even tried to cancel the solar panels when I tried to get in touch with him, but he wouldn't do it. They started the work in September and put the A/C unit in the next day, but the Solar Panels didn’t get put in until February. I even had to call the people I was financing everything through, and they had trouble getting in touch with them too. I wouldn't recommend them to my worst enemy!

I am a soldier who was away on orders. My wife called Cook's to replace our old AC/Heating unit. They sold us a nice AC/Heating unit along with a solar option. This was in August 2016. To date we have yet to receive the solar system at nearly 20k. The salesman promised her 8-10 weeks because of permitting time, which was reasonable. However, it is now December and no solar system. The managers hide under their desks I presume because they won't call me or her back. You can't get past the receptionist on the phone. I've asked to speak to a manager, sales rep, sales director, etc. and nothing. No call backs and no transfers. Our next call is to an attorney at this point. This company has a satisfaction guarantee but we are most definitely NOT satisfied and they are less than professional at handling customers or issues. I've already may complaints to the BBB and the state's attorney general's office. Solar means tax breaks but if you don't have it you can't get them and that's what they guaranteed.

unknown

Went very well. Technician shouled early was very informative & as in for men about what he was doing and why.

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unknown

It went Awful and my Sister the Home Owner had to take them to Court to get her Money Back. Which we we did as the Judge Found in our Favor concerning their Lack of Work and Job Abandonement. The Eldest of the Three Disabled Persons in the Home had to be taken to the Hospital due to Problems related to the Lack of Air Conditioning and the Stress it brought on her. After that we had to go out and Buy along with having installed Two Other Window AC Units to make our Home even remotely Tolerable for the remaining Two Disabled Persons. We weren't saved until two weeks later after another Local AC Company was obtained to do the Work.

The entire process went very well.

unknown

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The gentleman that they sent out under contract was very capable and very competent. I would give him 10 stars, he was very thorough, his finished work was spot on. Their prices were probably 15 to 20 percent higher than they needed to be for their markup. The other crew that they sent out to do the finish up and the button up did very shoddy work. I had to call them back up and I requested the gentleman that was there first to do the install to come back and do the ducting. I would give them 6 out of 10 stars because that one particular man that they had working for them was an older man, experienced, knew what he was doing. Good finish work and follow through. He did all the wiring and all the stuffing and stuff. He did quality work. The other guys were younger guys and they just didn't. I wasn't particular happy with the way that they handled financing. And they didn't give me exactly what I had ordered because we had discused getting a 15.4 SER which is an Energy Star rating 5 ton and they brought me out a 14 because it was bigger displacement. So I ended up with a 5 1/2 ton 14 SER as opposed to a 5 ton 15 SER. So, contractually they didn't meet their end of the bargain because that is not what I ordered although they did get a piece of equipment that was comparable and the energy usage is probably going to be negligible. Their showing up on time and scheduling stuff in to get stuff installed was good. They had good contact and representation for calling you back and getting everything scheduled and being able to get a hold of someone and being able to talk to a person to install it and hear your needs and what is best for you. That end was really good. Some of the installation crew was not so good. Like I said, some of the guys didn't show up with everything that they needed to finish the job so they just went ahead and finished it with what they had and it was piece meal and not functunal. They called and followed up but the only time they followed up was when it was time for a 6 month checkup so they were just trying to drum up business. I would say that if you have money to throw at it and you want the problem solved right now, then go with them. If you have the time, you are better off going with a smaller contractor. It depends on your needs and your financial situation.-

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I have lost trust in cooks and would no use them agin.

I called to get to see about getting my AC fixed. I got no answer and left a message. My call was never returned and they never answer the phone.

Fast response, with good service, just too much $$. Serviceman offered to wear booties into my mobile home - I got a kick out of that! When I asked him about searching for the recurring leak, he claimed that it would cost another $100 just to get his sniffer out of his truck!

i've had a slow leak in my ac unit for several years now and they seem to have fixed it being as how i haven't had to have the unit serviced for some time now...

The service technician showed up at approx the time I was told he would be there (3pm). He left his truck running while he literally jumped out looked at the AC unit (did not touch it or examine anything), jumped back in the truck made a phone call, returned to me stating "the repair will be $670.00 with no guarantee of a true fix. You really just need to buy a new unit from us" and "that will be 75.00 for today". Against my better judgement, we gave him a check for 75.00 and he left, spnning out a big rutt in my driveway on the way out! I later called another company which made the repair(guaranteed it) and charged MUCH less!

The estimator was 45 minutes late but called to let me know. I felt it was a 'sales pitch' - a little too scripted. I checked the ratings on the unit recommended and did not like them. I found a Htg & A/C contractor highly recommended for $700 less then their quote and would install a number of brands depending upon what I wanted.

Cook's came out and seemed very professional but I noticed the serviceman was a fast talker - kind of like a used card salesman. I signed up for a new heat/air conditioning system as mine was totally destroyed by severe weather. My homeowner insurance company had a second company come out for another estimate as Cook's wanted $5700. The second company (I won't mention their name) gave a quote not only $2000 cheaper but for a better quallity product. I went with the second company. Just a warning to all you folks out there. Cook's is price gouging people in emergency situations. Get a second estimate, you'll be glad you did.

DO NOT DO BUSINESS WITH THIS COMPANY.