We are a Family owned business offering quality electrical services to Central Florida since 1997. We pride ourselves in providing professional, prompt and courteous services to local homeowners, businesses and contractors Award winning.
He was very fast and efficient. Took him only a few minutes to install. I then remembered I had an outside electrical outlet that was loose. He said no problem and had it fixed in 5 minutes. It works perfectly and is no longer a shock hazard. I tried to give him some extra money but he refused. He was very polite and said just one service charge. The charge of $ 75.00 was very reasonable. I have been shocked before and let the professionals do the work.
Description of Work: installed a new circuit breaker
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Donna J.
02/2015
3.0
electrician
+ -1 more
contacted by message on Angie's List. He responded, asked where I lived, I told him, and suggested three different days he could consider, asked him to call me (gave number) to arrange his coming to do the work....never heard back from him.
Description of Work: Contacted Aarrow Electric by messaging on Angie's List to do some small electrical work. After two or three messages he was supposed to call me to arrange to come out. He never called.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
3.0
Virgina J.
01/2015
1.0
electrician
+ -1 more
I called Arrow Electrical and someone told me they call me back. I have never heard from them. I even called back and left a voicemail. Still no one has called.
Description of Work: I lost electricity in my home.
Rating Category
Rating out of 5
responsiveness
1.0
Response from Aarrow Electrical
Mrs. Jackson, We called you back (1:37 pm Friday 1/16/2015)and I spoke with you personally.I informed you that we did not have an electrician that we could send out immediately but said we could have an electrician out the following business day or we could refer another electrician to you that could get to you sooner. You were not happy with either of these options so you hung up on me. We hope you got your electrical needs resolved. Sincerely Katherine Hezlep Owner Aarrow Electrical
John G.
12/2014
1.0
electrician
+ -1 more
In August 2014 BBB contacted the business regarding a claim that the business is a BBB Accredited Business and requested that it be removed from use. This business is not accredited with BBB and does not have permission to utilize BBB trademarks in its advertising. To date the business has failed to respond to BBB's requests to remove the statement.
Description of Work: Can you please explain your F rating on the BBB?
Rating Category
Rating out of 5
Response from Aarrow Electrical
We called and talked to the BBB it seemed to be a billing issue. We pay them a fee annually to be a member of the BBB. However our renewal fee never went through this cycle this problem should be resolved the first of the year. It is a little unclear though why this caused us a F rating with Angie's List
Donna P.
10/2014
5.0
ceiling fans, electrician
+ 0 more
The electrician explained how he was going to do the work and asked what items I wanted him to pick up for me like the type ceiling fan and exhaust fans. He was very polite and explained my options so I understood. AARROW is now my Electric Company. Willis made an appointment to do this work and had me sitting around all day waiting for them. They were scheduled for 9-11am I called and spoke to their receptionist at 5:45 and she said she was surprised the guy didn't show up yet or call. She then told me that she was going to call him to see what was going on and that she would call me back, I never heard a word from them after that. I searched Angie's List and made an appointment with AARROW and they showed up on time and did an excellent job, Willis lost out on $570.00.
Description of Work: Installed two bathroom exhaust fans, installed a new outlet on deck, installed a ceiling fan and checked out 3 outlets to make sure they worked properly.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$570
Frank H.
08/2014
5.0
ceiling fans, electrician, lighting
+ 1 more
The provider was prompt, called before coming and completed all work expeditiously.
Description of Work: The provider replaced two carriage lamps on the outside of the house and installed a new ceiling fan and light in the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Joseph A F.
08/2014
5.0
electrician
+ -1 more
There were no troubles with scheduling and there were no additional costs beyond the prepaid rate of the deal. The technician spent about an hour to an hour and a half completing the inspection. He completed everything that I had expected to be inspected. I wouldn’t use this person again only because he is located over thirty-five miles away from me.
Description of Work: I purchased a Big Deal for a comprehensive electrical inspection.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Response from Aarrow Electrical
We are glad to hear that you were happy with our services. However please don't let our location discourage you we are in Mt. Dora several times a week. If you have any future electrical needs it would be our please to work for you. John Hezlep
Joyce H.
07/2014
5.0
electrician, home theater design
+ 0 more
They were very responsive and they even came back that same night as I was having trouble getting the system to work fully. The experience was really good. They accommodated my schedule and they had to come out more than once to put in a part that was needed as well.
Description of Work: They set up an entertainment system in my living room. They ran wires for an 80 inch TV and they ran the wires as well for the sound system, tuner, DVD, CD player, and the Dish Network as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from Aarrow Electrical
Thank you for your feedback. We appreciate the positive review and the work. This was a cool project we even got to enjoy Avitar in 3D on a 90" with surround sound once we were done installing the system!
Cynthia S.
07/2014
1.0
electrician
+ -1 more
Purchased the big deal and when I tried to use it the company told me they won't honor the deal because it is out of the service area when it clearly says that they service my area. I did not want to go back and forth with them about it.
Description of Work: .
Rating Category
Rating out of 5
$39
Response from Aarrow Electrical
We apologized for the inconvenience and explained that this is not even a coupon we were supposed to have linked to our account. We work hard to keep our customers satisfied and coming back because that is how we survive. I also called Angie's List immediately and had your money refunded. I again apologize and wish you the best.
Frank D.
06/2014
5.0
electrician
+ -1 more
Since I diconnected the power to the fixture, this job was not an emergency. An appointment was scheduled for a week later. However, the next day I was contacted be the scheduling secretary that an electrician has finished his job early and is in my area; He arrived that day, investigated the problem and made repairs. He found, in my attic, a section of wiring where a rodent had chewed and ate the wirie's insulation whiched caused a short. He removed the bad wiring and spliced a new section of wire, in a junction box, leading to the fixtue. The air in attic was very hot and difficult to work in, He did not complain and maintained his professionalism throughout the job. He reconnected the switch that I disconnected and ensured all was working before he left. He also suggested that I have all the wiring in the attic inspected for rodent damage. I definitely would use Aarrow electrical again.
Description of Work: Found and repaired an electical short in a recessed light fixture installed in the ceiling of my entryway porch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$224
Fred D.
05/2014
5.0
electrician
+ -1 more
I realized I didn't need the big deal and got it refunded. He showed up and he was fine that I got it refunded. He was very accomdating. If I have a small electrical job I will call them.
Description of Work: I purchased a Big Deal for 2 hours of electrical labor.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
John F.
05/2014
5.0
ceiling fans, electrician, lighting
+ 1 more
I had two hours of labor for $129 and I over estimated the amount of work I needed done. The electrician was on time and very courteous. He worked fast and was done with two items in about an hour. I wish I had planned for more electrical work as I had an extra hour at my disposal.
Made an appointment to go over my laundry list of electrical work. John was very, very good at explaining why not or yes that can be done. He told me about all the options available. What would be the best buy for the money. He was so thorough and did not rush me. Due to budget, I choose the two above projects. For installation of dedicated line - the line ran from the back of the property to the front of the house where the electrical box was located. Had to go under a sidewalk and up into the attic with a very low roof from the back of the house to the front. Soil, rocks, bedding and part of a flagstone pathway also had to be removed. All was put back together except for the flagstones at my request. The plants did not even look like someone had been working in their midst. For the kitchen - over and under lighting of the cabinets. The puck lights that were previously installed were a fire hazard plus the wiring used was not up to code. A snakes nest of wiring had to be removed from the top of the cabinets. Also a cabinet had to be removed in order to properly install the lights. These lights are perfect and you can not see them. They are small, hidden and dimmable. John recommended these lights and I was given a choice of warm or very bright LEDs. Everything was put back to order. The electricians who did the work were professional and a pleasure to work with. These jobs took approximately 8 hours to complete. In the future, this company will be called on to complete my laundry list. They were about an hour late and that is why I gave them a B rating on punctuality.
Description of Work: Put in a dedicated GFIC line for a water fountain. In the kitchen removed existing puck lights and install new dimmable LED lighting.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$1,500
Rita L.
05/2014
5.0
electrician
+ -1 more
They responded quickly by phone to my order and set up an appointment 2-3 days later with a several hour time frame reserved for arrival. When that time passed, I called and was told one electrician would be there within the hour. When that time and I called again, I was told another electrician would be calling me. He did call and then arrived about an hour after that. Apparently they operate out of a town about 50 miles from my home. Even though we are both within the "greater Orlando" Angie's List area, they could not get here in a reasonable time. I would not call them again, only because they are too far away. But they did do excellent work. However, weeks later when I was cleaning the room, I did find pieces of wiring buried in the carpet. It was a good thing I vacuumed before walking barefoot in there.
Description of Work: I had intermittent power in one bedroom. He checked the power in and out of all the switches and outlets in the room and discovered they were originally installed in an unusual loop. One outlet shorted out and caused the power to be out in the entire room. He replaced 2 outlets and recommended I change out all of the outlets in the house before too long. The house is almost 30 years old.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
$129
FRANK M.
05/2014
5.0
electrician
+ -1 more
Everything was performed in a professional manner & met my specifications.
Description of Work: installed 30amp service for new electric dryer which replaced an old gas dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Diana R.
05/2014
5.0
electrician, lighting
+ 0 more
I called on Monday the 28th and spoke to Katherine she was very pleasant and professional she took my information and said John would call me with an estimate. I got a call within the hour from John he gave me an estimate, I agreed to the price he said Katherine would call me with a schedule date due to the fact this project required a permit. I got a call about 4 in the afternoon with a permit number and John came out 2 days later and completed the job, followed by an inspection from the county inspector who said they did an awesome job and before I knew it everything was complete. I would refer them to anyone as they were professional, honest and very knowledgeable. I will definitely be using them for my future projects.
Description of Work: replaced/upgraded the main interior electrical panel, installed 2 motion sensor lights, replaced a timer for landscape lights.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Catherine S.
05/2014
1.0
electrician, lighting
+ 0 more
they came to my home to do the work and then left after 10 minutes with no explanation when i called the office 4 times to see if they were coming back,they didn't answer my calls. they were very unprofessional.
Description of Work: didn't provide the service-they were supposed to install 5 chandeliers they only removed 1 chandlier
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Aarrow Electrical
Dear Customer, We were out at your residence 2 times. The first time you purchased an Angie's List Big Deal for 2 hours of labor for 129.00. Once the electrician arrived the first time he found out that you wanted about 8-10 hours of work done for the 129.00. After you spoke with Angie's List and they explained to you that the Big Deal you purchased was only for 2 hours of electrical service and anything else was above and beyond you asked us for an estimate for the work we could not complete in the initial 2 hour window. Upon returning to your home for the second time we found out that you forgot to get your light fixtures needed to complete the work you requested & after following you for an hour while you tried to decide what work you wanted us to do and what work you didn't want us to do we decided that we should regrettably turn this job down. We are very sorry but unfortunately if you do not know what work you want completed we do not know how to complete it for your. We wish you the best on your project. John Hezlep Owner Aarrow Electrical
Derek G.
04/2014
5.0
electrician
+ -1 more
The problem ended up being fairly simple. The previous owners of the house built structure around the GFI outlet for the circuits that were out, effectively hiding it. The electrician was able to locate it and reset it. While this was a simple fix, I am very impressed with his professionalism. I purchased a deal for 2 hours of service because this was for my rental property that I do not live near. Despite driving nearly an hour for the provider to get to the property for a 15 minute fix, he still went out of his way to try and find other work he could do to fill what was paid for. He was very communicative and I would recommend him to anyone.
Description of Work: The provider restored power to the master bedroom and patio of the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Lisa H.
03/2014
5.0
electrician
+ -1 more
Super dependable and honest! Extremely flexible and customer oriented. Can't sing praises enough.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Aarrow Electrical
Thank you [member name removed], we appreciate the kind words and look forward to working with you in the future.
Kevin V.
03/2014
5.0
electrician, lighting
+ 0 more
Work went as planned. Arrived on schedule, work was accomplished as planned and finished on schedule.
Description of Work: Removed 220 line after I had the spa removed. Re-wired the enclosed Lanai to comply to code. adding two new outlets. Repaired lamp on front lawn to include new lamp fixture and sensor.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$785
dina R.
03/2014
5.0
electrician, lighting
+ 0 more
This company is great!!! I called originally to change light bulbs in recessed lights in a kitchen, in a house that I am renting...Second time to change out old fixtures for much bright LED recessed lighting ...all of which won't need replacement bulbs for many years to come ...let me say that the company returned ALL calls in a timely manner , John was very professional and pleasant to deal with ...knows his business well, I felt the price to be fair ...and will be using them at some point in the future when I relocate and redo both baths and kitchen
Description of Work: Change out old dated fixtures for much brighter LED recessed lights
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$220
Response from Aarrow Electrical
Thank you [Member name removed] for all your kind words and for your continued business.
Emmett H.
02/2014
5.0
electrician
+ -1 more
Installation was perfect.
Description of Work: Installed two electrical outlets and associated breaker.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Susan B.
01/2014
2.0
electrician
+ -1 more
Couldn't even be bothered to give us an estimate on close to $2k worth of work.
Description of Work: .
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Aarrow Electrical
Dear Customer, We try not to turn down estimates they turn into work which is how we pay our bills. We checked our records and could not find your information. Please make sure you posted your review under the correct business. If there is anything we can do to assist you please let us know. Best wishes on your project John Hezlep Aarrow Services
ferne N.
01/2014
5.0
electrician
+ -1 more
Worked on poorly installed elec service in manufactured home
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Donald C.
01/2014
5.0
electrician
+ -1 more
Installed as requested and offered good advice. Would easily recommend to a friend.
Description of Work: Installed recessed can lights and under and over cabinet lights.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$1,350
Response from Aarrow Electrical
Dear Customer, Thank you for the opportunity to work at your home. We hope you are enjoying your kitchen lighting it turned out great! John Hezlep Owner Aarrow Services
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Electrical,
Lighting,
Ceiling Fans,
Landscaping - Lighting,
Stereo and Home Theater Systems,
Home Security Systems
FAQ
Aarrow Electrical is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Aarrow Electrical accepts the following forms of payment: Check