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WAY COOL POOLS

Pool and Spa Service

Reviews

1.52 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
50%
1
50%


Rating CategoryRating out of 5
quality
2.5
value
3.0
professionalism
1.5
responsiveness
1.0
punctuality
1.0
Showing 1-2 of 2 reviews

Brie D.
07/2020
1.0
pool cleaners
  + -1 more
We started out extremely excited about this pool and have been going on almost 2 frustrating years with an incomplete, poor quality pool. No electrical inspection nor final inspection yet!! Every step of the construction process took much longer than it should have. Our pool shell was sitting with no forward progress for months. The interior finish was supposed to be pebble Tec and he installed a knock off brand and the installation was horrible and has caused us many problems so far. The pavers around the pool are sinking. The pool start up was done improperly causing discoloration of interior finish and scale to build. The spa jets feel like a small tickle of pressure. There was no guidance on the pool equipment offered at the startup. Had to YouTube everything. He left the grout completely unfinished around the pool and especially around the skimmer. Since he came and grouted the skimmer more pavers have began sinking in this area. We believe there’s a leak. He’s promised us over and over to fix these issues and disappears every time actually repairs need to happen. We are beyond upset and disappointed in this process. Please don’t ever build a pool with Derric Raymond.
Description of Work: New pool construction

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$40,000

Pamela L.
11/2008
2.0
pool cleaners
  + -1 more
Do not be fooled by looking at this companies web site....the majority of the pictures are from dissatisfied customers (including us). Don't sign his contract which states that the pool is completed when water is in the pool. Our pool received water before the tile was grouted and we are now losing our tile! You can do better than this company!
Description of Work: We contracted with Derric Raymond of "Way Cool Pools" and/or Raymonds Custom Pools & Spas to build our pool. This contractor was highly recommended by our Landscape Architect. Although the pool is beautiful in design, it is now over one year since the signing of our contract and the pool is not finished or functioning properly. The stated completion date was set for March 10, 2008. We have been forced to enlist the services of other pool companies to complete this project. Derric was RARELY seen on site and supervision was severely lacking.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$170,000

    Contact information

    1150 E LAKE SHORE BLVD, Kissimmee, FL 34744


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    WAY COOL POOLS is currently rated 1.5 overall out of 5.
    No, WAY COOL POOLS does not offer free project estimates.
    No, WAY COOL POOLS does not offer eco-friendly accreditations.
    No, WAY COOL POOLS does not offer a senior discount.
    No, WAY COOL POOLS does not offer emergency services.
    No, WAY COOL POOLS does not offer warranties.

    Contact information

    1150 E LAKE SHORE BLVD, Kissimmee, FL 34744