Plumbing Solutions

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Plumber arrived on time and, before setting foot through the door, placed protective disposable booties over his shoes so as not to track dirt into my home. I led the plumber to my shower and he immediately recognized the problem. I told him the home had been empty for a full year before I purchased it, and he explained that some parts could be adversely affected by being dry for that long. He had the correct part on his truck (booties removed as he left for his truck, and placed back over his shoes as he reentered my door) and fixed it in a few minutes. He then went about installing a new shower head I had purchased and a bidet attachment for the toilet. It was after he had finished that I *really* became impressed. He took an inventory of my home's plumbing fixtures. He logged the brands, model numbers, size/capacity, etc. of all my plumbing fixtures for his records. He said that if I ever called his company again, they could use this information to help determine what the problem might be and what would be needed to fix it. Then, he handed me his company's guarantee page. Among other things, there was the following: "...If our plumber(s) smoke or swear in your home; are not drug free; do not wear shoe covers or leave your home without cleaning up, you do not pay for the service. If a repair fails in the first five years, we will repair it again absolutely free." WHOA!! Now that last part impresses me, and while I hate to have people smoke in or around my home, I personally don't care if they swear like sailors, but I'll bet there are a lot of women, especially those with small children, who would find that guarantee quite comforting. Two things I'd also like to mention: 1) this company does not bill by the hour. They have a book with a flat rate price list for various jobs, similar to auto mechanics. If they have a problem and the work takes more time than they thought, you pay no extra. 2) Although this was not written anywhere, I was told that if they do not have a necessary part on their truck, they do not charge a second service charge if they have to leave and return to get a part. Both of these are refreshing changes from the way most plumbers work!