Had to have 4 service visits before someone knew how to take care of it.
Description of Work: tried tol fix phone lines
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
Denis L.
06/2014
5.0
cable tv service
 + -1 more
They did a very professional job, and located the cabling in areas that weren't visible.
Description of Work: Needed to relocate several outlets from one end of the house to the other.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Jeff W.
05/2014
1.0
cable tv service
 + -1 more
receivedit did not go
Description of Work: .I made the service appointment a week in advance. The window was 8am to 10 am. I received a call at 11 am. They were running late. They would work my service order later in the day. They said they would call me back and let me know when I would receive service Today. No one called my cell phone ( thats the number I requested a call back). About 1:30 some called my answering machine and wanted me to reschelude for a later date. This was my day off and I wasted a whole day on Brighthouse.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$40
ANTHONY M.
03/2014
3.0
internet service, cable tv service, landline phone service
 + 1 more
They are really expensive. They do have good customer service just pricey.
Description of Work: They provide my cable service.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$209
john M.
11/2013
5.0
cable tv service
 + -1 more
Installed new cable service.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$137
Harish G.
05/2013
5.0
internet service, cable tv service
 + 0 more
I have been with Brighthouse for my Internet and Cable for a long time now. The customer service though has always been pleasant. The pricing has always been of higher price if you go for individual product. Unless you go for their combo product it doesn't make financial sense to use their internet service alone. Still they come the cheapest in Central Florida if you want a broadband connection alone without the combo these service providers give.
Description of Work: I have been having bright-house for internet and cable for along time now.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Keri Ann H.
04/2012
5.0
internet service
 + -1 more
I've been using them for 4 or 5 months. I have had no problems. I get my bill in the middle of the month.
Description of Work: They provide my internet service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$38
Brenda R.
03/2012
4.0
internet service, cable tv service
 + 0 more
I've been with them for 10 years. I haven't had any problems with them recently. I don't know about the price because I haven't shopped around.
Description of Work: I use Bright House Networks for my internet and cable.
Rating Category
Rating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
Yes, I recommend this pro
Susan F.
03/2012
5.0
internet service, landline phone service
 + 0 more
I have had very good service from them. I don't have many choices here and I am willing to pay them their price. I have never had any outages or any problem with their service. I have been very happy with their responsiveness; they always manage to get here within the time they say they will be here. The last guy who came here stayed for a couple of hours to get the internet service fixed for us.
Description of Work: We use Brighthouse Networks for internet and home telephone service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joy C P.
03/2012
1.0
cable tv service
 + -1 more
unknown
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$150
Steven S.
07/2011
3.0
cable tv service
 + -1 more
Our cable line goes down a lot.
Description of Work: Brighthouse Networks people came last week to repair the cable line.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Sandra R.
10/2008
4.0
cable tv service
 + -1 more
Office moved to new Kissimmee location, found it, and exchanged box.
Description of Work: Changed out cable box for and HD cable box.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
NORMAN & SANDRA C.
08/2008
1.0
computer repair
 + -1 more
We have been using this service for six months. The service has never been good. They have been out a few times and they have never sorted out the problem. Road Runner as a Internet service provider has been worthless.
Description of Work: They are my cable, Internet, and telephone service.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$160
03/2006
5.0
computer repair
 + -1 more
THEY WERE VERY GOOD BECAUSE WE GOT A RESPONSE WHEN WE NEEDED IT. WE WERE ABLE TO TAKE IT IN AND THEY FOUND THE PROBLEM RIGHT AWAY. I WAS FIGURING THE WORST (AND WHEN THEY SAID ALL I NEEDED WAS A NEW POWER CORD I WAS VERY REALIZED). THE PROBLEM WAS TAKEN CARE OF.
Description of Work: A CONNECTION WAS BROKEN. IT WAS AN ELECTRICAL CONNECTION. IT WAS A PROBLEM WITH MY POWER CORD, BUT I DIDN'T KNOW IT AT THE TIME.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
03/2006
4.0
computer repair
 + -1 more
THEY ARE VERY GOOD AT FIXING COMPUTERS. THEY DO THINGS STEP BY STEP, SO THE NEXT TIME YOU DON'T NEED TO CALL THEM. THEY DON'T GET INTO YOUR PERSONAL STUFF ON YOUR COMPUTER. THEY ARE GOOD AT KEEPING YOUR BUSINESS YOUR BUSINESS.
Description of Work: MY ETHERNET CARD WAS FRIED, AND HE CAME AND FIXED IT.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
TV Service - Cable,
Internet Service,
Computer Repair,
Phone Service - Landline
FAQ
Bright House Networks is currently rated 3.8 overall out of 5.
Monday: 8:30 AM - 6:00 PM
Tuesday: 8:30 AM - 6:00 PM
Wednesday: 8:30 AM - 6:00 PM
Thursday: 8:30 AM - 6:00 PM
Friday: 8:30 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
No, Bright House Networks does not offer free project estimates.
No, Bright House Networks does not offer eco-friendly accreditations.
No, Bright House Networks does not offer a senior discount.
No, Bright House Networks does not offer emergency services.
No, Bright House Networks does not offer warranties.
Bright House Networks offers the following services: Digital cable, digital phone, high speed internet services.