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Capret Lady & The Floor Guy

Carpet Cleaning, Upholstery Cleaning, Flooring Sales and Installation,

About us

Locally owned and operated. Our goal here at Carpet Lady and Floor Guy is to make you a customer for life. This way when it comes time to have your carpets re-cleaned you know who to trust and call. We have serviced the Key West area for 23 years. Portable and convenient to all areas. Additional hours: Sundays by appointment only.

Business highlights

29 years of trusted experience

Services we offer

Cleaning Services - Carpet, Oriental Rugs, Upholstery, Leather, Fine Fabrics, Tile, Wood Floors, Marble, & Grout. Pet Odor Removal. Mattress Cleaning & Sanitizing. Deck Power Washing.

Services we don't offer

Carpet Sales, Vent Cleaning, Heating & Cooling.

Amenities

Warranties
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

2.56 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
17%
1
50%


Rating CategoryRating out of 5
quality
2.3
value
3.0
professionalism
2.7
responsiveness
3.5
punctuality
4.0
Showing 1-6 of 6 reviews

Bob W.
08/2016
5.0
carpet cleaners
  + -1 more
The Carpet Lady has cleaned our carpets for over ten years and we have always been pleased with their service
Description of Work: We are a 9000 SF historic house museum. We have heavy wool carpet throughout and nearly 80,000 visitors walking on it annually. As it is heavy wool we try not using the normal steam cleaners as it leaves the carpet wet. Wet carpet attacts dirt and looks dirty within a day or two. The Carpet Lady Floor Guy use a dry system that cleans but minimizes the water content. It usually feels dry within a couple of hours and so we can clean the carpet every six or eight weeks even with the heavy traffic we have.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

David N.
03/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
He has done this several times for me and I wouldn't have anyone else but Mike or Phil do the job. I can leave the door unlocked and leave it to them. They are honest hard working eager to please type of guys
Description of Work: He cleaned some cushions for me that are built into a couch on my houseboat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Gus M.
01/2015
1.0
carpet cleaners
  + -1 more
unknown
Description of Work: The guy came in, hooked up a circular floor buffing brush to spread sprayed-on chemicals , vacuumed a few times and called it a day. He completely misled my wife as to how the carpet would be "cleaned". It looked good, smelled good and continued to be good for about 1 month before all the old "spots" showed up again. Would not recommend this service to anyone.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$200

Michael G.
03/2014
2.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$175

Thomas M.
01/2012
1.0
carpet cleaners
  + -1 more
Definitely a bait and switch. They guy estimated it to be $75 and it ended up being almost double the cost when he was done. He sprayed the rug with some cleaner and then took a mop head and started scrubbing it. There was absolutely no extraction of any kind. It turned the area around it gray. He basically robbed me for doing nothing! I even asked him to hold my check for 5 days and he cashed it immediately anyway which ended up bouncing my account. I'll be calling Stanley Steamer.
Description of Work: I hired them to clean my carpets.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$125

lara E.
07/2011
1.0
carpet cleaners, flooring contractor
  + 0 more
Same story as above
Description of Work: His price was $75 minimum but when I saw that he used a floor buffer on the carpet that did not even get rid of the runner mark and basically rubbed the dirt more into the carpet, I stopped him and gave him $40 for his trouble and asked him to leave. I ended up calling Rug Busters and they cleaned up the Floor Guys MESS. I strongly do not recommend this company. A floor buffer is NOT for carpet.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0

$40

    Contact information

    1704 N Roosevelt, Key West, FL 33040

    http://www.carpetladyandfloorguy.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    8:00 AM - 8:00 PM

    Licensing

    Insured

    Licensed*

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Upholstery Cleaning,
    Flooring Sales and Installation,
    Floor Cleaning and Waxing,
    Pressure Washing,
    Deck Maintenance,
    Window Cleaning,
    Hardwood Flooring Sales and Installation,
    Ceramic Tile

    FAQ

    Capret Lady & The Floor Guy is currently rated 2.5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 8:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    Saturday: 8:00 AM - 8:00 PM

    Capret Lady & The Floor Guy accepts the following forms of payment: Check,MasterCard,Visa
    No, Capret Lady & The Floor Guy does not offer free project estimates.
    Yes, Capret Lady & The Floor Guy offers eco-friendly accreditations.
    No, Capret Lady & The Floor Guy does not offer a senior discount.
    No, Capret Lady & The Floor Guy does not offer emergency services.
    Yes, Capret Lady & The Floor Guy offers warranties.
    Capret Lady & The Floor Guy offers the following services: Cleaning Services - Carpet, Oriental Rugs, Upholstery, Leather, Fine Fabrics, Tile, Wood Floors, Marble, & Grout. Pet Odor Removal. Mattress Cleaning & Sanitizing. Deck Power Washing.
    Carpet Sales, Vent Cleaning, Heating & Cooling.

    Contact information

    1704 N Roosevelt, Key West, FL 33040

    http://www.carpetladyandfloorguy.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    8:00 AM - 8:00 PM