N C TILE & CARPET

Our experience with NC Tile was so horrible that I’ll spare you all the details and just give the highlights. We used them to provide tile and labor for a complete condo renovation job. They give decent prices on tile but gouge you on the labor. A job that should have taken 5 weeks took 5 months to complete. We have pictures of when they would come to “work for the day,” then lay 10 tiles and leave. Cesar, the owner, has a list of 3,000 excuses for why everything is not his fault and will own NONE of his bad customer service. We had him quote our countertops as well, which came in at $10,000. We had the EXACT same countertops done by another contractor for $6,000! MORE PRICE GOUGING BY NC TILE! The install job they did on our shower tile was so bad, we had to spend $6,000 to have both showers ripped out and redone (by a different contractor). When Cesar came to look at the job himself and I asked how he could let a job be done so poorly, he got in my face and said “I didn’t come here to be talked down to!” Who says that to a customer when they are legitimately upset about a job done so horribly??? I could go on, but the important point is that if you live in the Upper Keys and want to give your business to the local guy like we did, DON’T USE NC TILE! Learn from our horrible and very expense lesson and go somewhere else!

These folks are great. We changed the scope and timing of the work on them 3 times, and in spite of that they did a great job. Even gave us a credit because the work they did was less than their original quote. Very hard to find businesses like this in the Keys. They not only do what they say they are going to do, they are flexible and will work with you.

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