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Pro Air Heating and Cooling

3.0(
2
)

Heating and Air Conditioning, Heating Oil, Air Duct Cleaning

About us

Residential heating and cooling repairs and replacements. We accept all major credit cards and offer financing.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

Maintenance, repair and replacement work for residential customers located in Polk County Florida including all makes and models of Air Conditioners, Heat pumps and furnaces.

Services we don't offer

We do not perform commercial or industrial services.

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.0
value
2.5
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Write a review
Showing 1-2 of 2 reviews
Jennifer T.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
I had used Air Pro before, many times, loved them. I had gone through some trying times and misplaced their business card and of course did not memorize their name because I always had their card handy. I was out of touch for approximately 3 years, 3 long years. In between that time I had to get another cooling system. Big mistake. To make a long story short, I found my card on Sunday, March 31, air went out on Monday, called Pro Air, had someone at my home on Tuesday, it was repaired on Wednesday. Very courteous, professional, clean and just made me feel at ease during a stressful time. I have made sure I won't misplace their number ever again. I have it saved on my home phone, my cell phone, and even taped their card to my a/c unit. Pro Air, you are definitely MY air.
Description of Work: They had to reline my copper tubing and filled my system up with freon.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Michael B.
03/2013
1.0
heating & air conditioning/hvac
  + -1 more
They are terrible. Asking around, it is well known they upsell, and in my experience, simply lie to sell their own A/C units. Never use them.. Instead call Marshall's.. they are honest and reputable
Description of Work: A/C Compressor went out. Had used J&K Cooling which went out of business, and was referred to Pro-Air. The tech came, and said the electric system was shot, called a buddy electrician who soaked me for over $200., then told me I HAD to have a complete overhaul of the system, costing over $5K, but, just 'cause I was such a NICE guy, they would sell me a refurbished for just over $3K.. I called Marchalls A/C and their tech said a simple fuse was blown, charged me $35.00 and the unit has been fine ever since.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$235
Response from Pro Air Heating and Cooling
(deleted member name) never alerted me that he had any concerns at all regarding his experiences with Pro Air. Had he given me the chance, I would have gladly addressed his concerns. So, in effect, I was completely blindsided by his negative review a nearly a full year after the visit which he left the negative review on. After going back and researching through his history with Pro Air, interviewing the technician that went on that last call on 4/23/2012, and also interviewing the electrician that went to restore power to the air conditioning system this is what I have found: We received a “no cool” call from (deleted member name) on 4/23/12. A technician was dispatched to his home and troubleshooted the air conditioning system. He found that there was no power to the unit, which required a licensed electrician. At this point it was (deleted member name) choice to call his own electrician, or for us to call a licensed electrician for him. As per his request, we called a licensed electrician who came out and restored power to the air conditioning unit, which still failed to operate. (deleted member name) called us the following day to come back out and check the system after power was restored. We returned a second time, checked the system and found a defective compressor. The technician then presented 2 options to (deleted member name): 1) repair the unit or 2) replace the unit. Given the advanced age of the air conditioning unit (deleted member name) declined to repair it, and was not prepared to invest in a new system at that time. Being a long time, and highly regarded, customer I allowed the very unusual offer of a temporary solution to his delima, a reconditioned unit until he could invest in a new system. This is not normal practice at Pro Air, but on occasion I offer this solution to long term, highly regarded customers as a buffer to help them out. (deleted member name) opted to have the used unit installed, and scheduled the installation for the following day. When the dispatcher called the following day to confirm the crew was en route, (deleted member name) told her that he wanted to wait for now and would get back to us. Until this negative review on Angie's List (deleted member name) never once alerted me or any of my staff that he was unhappy with our services in any way, including the two trips to his home in April 2012 which he was never billed for. After speaking to the electrician that went out to restore power, he confirmed that (deleted member name) never made a complaint to him either about his services or the amount that was billed for the electricians services . We are not affiliated with the electrician in any way, and only called him as a courtesy to our customer. I am sorry to learn of his dissatisfaction with our service and the courtesy that we extended by referring a licensed electrician necessary to restore power to his air conditioning system. We at Pro Air strive for 100% satisfaction for all of our customers and a customer who has concerns or issues, it is not taken lightly. I would have happily addressed his concerns if only he had given me the opportunity to do so, which unfortunately he did not.

    Contact information

    PO Box 410, Kathleen, FL 33849

    www.proairheatingcooling.com

    Service hours

    Monday:
    7:30 AM - 7:30 PM
    Tuesday:
    7:30 AM - 7:30 PM
    Wednesday:
    7:30 AM - 7:30 PM
    Thursday:
    7:30 AM - 7:30 PM
    Friday:
    7:30 AM - 7:30 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning,
    Heating Oil,
    Air Duct Cleaning

    FAQ

    Pro Air Heating and Cooling is currently rated 3 overall out of 5.

    Monday: 7:30 AM - 7:30 PM

    Tuesday: 7:30 AM - 7:30 PM

    Wednesday: 7:30 AM - 7:30 PM

    Thursday: 7:30 AM - 7:30 PM

    Friday: 7:30 AM - 7:30 PM

    Pro Air Heating and Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    No, Pro Air Heating and Cooling does not offer free project estimates.
    Yes, Pro Air Heating and Cooling offers eco-friendly accreditations.
    No, Pro Air Heating and Cooling does not offer a senior discount.
    Yes, Pro Air Heating and Cooling offers emergency services.
    Yes, Pro Air Heating and Cooling offers warranties.
    Pro Air Heating and Cooling offers the following services: Maintenance, repair and replacement work for residential customers located in Polk County Florida including all makes and models of Air Conditioners, Heat pumps and furnaces.
    We do not perform commercial or industrial services.

    Contact information

    PO Box 410, Kathleen, FL 33849

    www.proairheatingcooling.com

    Service hours

    Monday:
    7:30 AM - 7:30 PM
    Tuesday:
    7:30 AM - 7:30 PM
    Wednesday:
    7:30 AM - 7:30 PM
    Thursday:
    7:30 AM - 7:30 PM
    Friday:
    7:30 AM - 7:30 PM