TROPICAL POOL HEATING INC

I would like to recommend highly Tropical Pool Heating Inc., 12546 150th Ct, Jupiter (561-745-1163). Steve and his team did a fantastic job on my pool having just finished a week ago. They were on time and priced very competitively and the pool is beautiful! I found them after talking to Ibis residents lining in Larkspur Landing where Tropical had recently done the Larkspur community pool. The Larkspur pool looked great and the residents couldn’t say enough positive things about the craftsmanship!

Excellent!! Very responsive and a pleasure to deal with.Always reachable for any questions or concerns that I had. Work was performed efficiently and cleanup was excellent! I would highly recommend this company.

Steve and his son Chris were punctual and professional. Steve answered questions about gas or electric heaters and types of chlorine desalinators, presented the low quote, stuck to the quote without add-on's (unlike his competition), and did the work. I would hire them again.

This company did the original installation so we called them for a repair. Steve was very professional, did a great job, and charged us a fair price. We would highly recommend this company.

Steve and Chris came out the same afternoon that I called for help. They had the broken part in the truck and they fixed the solar heating system in a matter of minutes. The cost was minimal. You cannot get better service than that. They installed the original system four years ago and we have never had a single problem with it until Hurricane Irma flung a heavy coconut on top of a connecting bracket, which caused it to break. Their solar pool water heating system is very reliable.

The installation was seamless. Everything was so neatly done, I didn't realize they had completed the work until I got into the pool. This is a wonderful company with wonderful, trustworthy and highly competent people. They genuinely care about their customers...as people/friends...not just as someone to sell to. I'd highly recommend them to others...and have. I know I can trust them to do a great job with great products...and their prices are competitive. They're just a super, top-shelf company!

Great. Satisfied with the results. Completed relatively quickly.

Excellent.... TROPICAL POOL HEATING INC was by far the best choice ... they were prompt, professional and accommodating...which I appreciated since I was a little shaky about my design choices. They left the job site clean every day including the last day. My pool is very happy and so am I.

Pool looks like crap. Many broken promises.

Tropical Pool Heating, Inc. did an excellent job of installing a pool heater for us. The job was done in a timely manner. I would highly recommend their services!

He was very professional and had the pool heater installed the same day as the consult. Took about 2 hours to install. It has worked great since install 2 months ago and have had no problems since.

I priced this out and couldn't be more pleased with Steve. I was blown away by how nice, professional and available he was. The service was perfect. He came by twice after he installed it to make sure we were comfortable with he unit and to make sure we were pleased with the service! Amazing. I wish there were more Steve's out there!

Great, always on time and stays in touch. Work performed as promised.

They are the very best!!! Great customer service, attention to detail and live up to their promises. When they say they will be there, they are. When they tell you the job should be done, it is. They do a great job cleaning up, so it looks like they weren't there. Have recommended them to others and they were extremely happy and pleased with their work. When they are finished you will be very happy that you hired them. You can't go wrong in hiring them. They are really nice people to deal with.

Tropical pools did a superb job on my pool resurface and work was completed promptly and professionally. Highly recommend.

Every time we called they they answered ore called back in a short time. They came and did the job every time on time and the day they said they said they would and for the price they quoted,

It was a great experience working with Steve, When you initially call you talk to a live person and not a machine. After making my appointment for Steve to come to my residence for inspection and proposal of unit to meet my needs he scheduled a installation date with me and showed up on time as promised. The installation was finished in no time with no mess or damage to my landscaping or property. Very professional company to do business with..

All work was done on time, neatly and well done. Very professional and respectful crew.

The owner Steve came right out, gave me a quote and had the entire system installed for the price we agreed on. It was up and running beautifully by weeks end. I've needed him to come out for small glitches over the couple of years I've owned the heater and he always answers or returns my calls promptly, comes right over, professional and friendly. I would certainly recommend him and Tropical Pool Heating, Inc.

Very well. I was out of town when work was completed. When I returned job was completed as promised and is working great. 350

We hired Tropical to install a pool heating system and had no expectation the entire system would be installed and in operation within a few days. Steve walked us through the entire process, did not pressure us into the purchase, and even went above and beyond with a few additional services that weren't part of the contract. We would recommend Tropical to anyone considering their service.

They did a very good job. He was very timely throughout the entire job, from giving the estimate to scheduling the appointment. He was very responsive, and if I had any questions he would respond to me over the phone or come over to explain. He was just a excellent and a engaging person.

On May 4, 2012 I signed a contract with Steven Mairano, owner of Tropical Pool Heating, Inc. for $4850.00 to resurface my pool with Diamond Brite Blue manufactured by SGM Inc. of Pompano Beach, and replace tile. Work was completed on May 11, 2012. All appeared satisfactory at that time. Two days later, dark (almost black) blotches and streaks began appearing on the bottom of the pool. Steve Mairano arranged for SGM to come to my pool and inspect it. SGM representative came on May 31, 2012 and inspected the pool. On his report he observes "Pool has large dark areas on floor in center of pool. " I reported this to Steve Mairano who took the position that he installed the material correctly and that this was SGM's problem. A SGM technician took charge of the problem and visited the pool perhaps 4 times, as well as several phone conversations, while working with me in an unsuccessful attempt to remove the dark spots. Personally I felt Steve Mairano should have been trying to remove the stains rather than me, but he refused. According to SGM, what has occurred in my pool is known as Mottling, the cause of which is unknown, and which occurs sometimes when the cement is curing. I was told this occurs in as many as one out of fifty applications of Diamond Brite. Mottling is excluded in the SGM warranty. I was not given the SGM warranty (with the exclusionary language) until after the work was completed and payment made. I was provided language on the contract with Tropical Pool Heating that says "Tropical Pool Heating, Inc. is not responsible for cosmetic or structural defects, leaks, cracks, swirl blotches, hollows, lights, ripples, stains in the new plaster or grout??. There are always imperfections to be expected in resurfacing brick & tile replacement, and all other renovations. The only warranty or guarantee is by the product manufacturer, not by Tropical Pool Heating, Inc.". From this I clearly understand that the product warranty comes from SGM. But there is nothing in the Tropical Pool language, or sales presentation, that suggested to me that I could end up with big black blotches on the bottom of my pool, and that they would not be covered by warranty. The SGM warranty (which I was not given until after job was done and payment tendered) is more specific in its exclusionary language: "ITEMS SPECIFICALLY NOT COVERED BY THIS WARRANTY INCLUDE WITHOUT LIMITATION:?? 5) Naturally occurring color variation, mottling and hydration?.". But I believe that I should have been advised in very clear language of the very definite possibility of "mottling" and shown the exclusionary language before the contract was signed. I feel the way the whole thing was handled is clearly a deceptive practice, but I'm not sure if the deception is the responsibility of Tropical Pool Heating, or SGM, or both. I have a real problem with SGM selling a product that will be defective (mottling) in maybe one out of 50 applications. Marketing such a product should not, in my opinion, be allowed without very clear disclosure. Failure to disclose is, in my opinion, tantamount to deception and/or fraud.

UPDATE 3/12/13: IN AN EFFORT TO AVOID A COSTLY LAW SUIT, I RELUCTANTLY ALLOWED, AND STEVE MAIRANO FINALLY AGREED, TO RETURN AND ATTEMPT TO RECTIFY THE ORIGINAL BOTCHED JOB. HE PERFORMED AN ACID WASH ON THE POOL SURFACE, AND UTILIZED A SANDING WHEEL TO REMOVE THE FOOTPRINTS. HE ALSO AGREED TO REWORK THE POOL LIGHT INSTALLATION IN AN EFFORT TO MINIMIZE THE GAP BETWEEN THE BEZEL AND THE POOL SURFACE. THE POOL SURFACE DID IMPROVE SOMEWHAT, HOWEVER THE LIGHT INSTALLATION STILL HAS A VERY UNPROFESSIONAL APPEARANCE. HIS WORKERS DRAINED THE ACID INTO MY YARD, AND KILLED A 5 X 10 FOOT SWATH OF GRASS. I HAD TO REFILL THE POOL WATER FOR THE SECOND TIME AT MY EXPENSE, AND NOW A LAYER OF DIAMOND BRITE HAS BEEN REMOVED FROM THE POOL SURFACE WHICH WILL MOST LIKELY SHORTEN THE LIFESPAN OF THE NEW SURFACE. IRONICALLY, I LEARNED OF ANOTHER PARTY IN JUPITER WHO UTILIZED THE SERVICES OF TROPICAL POOL HEATING FOR RESURFACING HIS POOL. HE ALSO EXPERIENCED FAULTY WORKMANSHIP FOR SIMILAR POOL STAINS AND DISCOLORATION. HIS ISSUE IS STILL UNRESOLVED. The outcome of this job with regard to the resurfacing was completely unsatisfactory and will have to be totally re-worked. The owner of Tropical Pool Heating, Mr. Steve Mairano, is not accepting any responsibility for the faulty workmanship, and has now refused to communicate with me on this disaster. I agreed to choose Tropical Pool Heating over other quotes I had received based on references supplied by Mr. Mairano, Angie?s List reports, and because Mr. Mairano informed me that the work would be performed by his full time employees; not subcontractors. He assured me that these workers were full time employees on Tropical Pool Heating, Inc.?s payroll. I have since learned that this is not true, and Mr. Mairano is now claiming that he only stated that these people ?worked for him?. He was well aware of my up- front concern, and deliberately deceived me in order to secure the job. This job was started on May 23rd, 2012 and completed on May 24th, 2012. Despite my concern regarding a forecast of rain, Mr. Mairano assured me that the job could be successfully completed even if it did rain during the process. It did in fact rain heavily during the project, and his employees erected a makeshift tarp in an attempt to complete the work during the downpours. During the demolition process, a tremendous amount of dust and debris were deposited on the pool deck. This was never cleaned off prior to commencing the actual resurfacing process. As a result, the entire perimeter of the pool walls and spa bench became streaked with a brown stain as the rainwater washed dust and dirt into the pool from the deck onto the uncured new surface. Mr. Mairano denies that this is the cause of the streaks and stains; however, the Diamond Brite representatives have inspected the stains as well as another reputable pool resurfacing contractor, and they both agree that work being performed in the rain, and the subsequent rains caused the staining to occur. There are also numerous white splotches of cement all over the bottom of the pool, which has been described to me as ?cream?, also a result of a substandard application process in the rain. We have only recently used the pool at night with the pool light on. It was at that time that we noticed footprints imbedded in the pool surface in the bottom of the pool, along with numerous flaws, ridges and uneven surfaces. This is not readily visible in daylight or when the pool pump is running. There are other less serious issues of poor quality workmanship: 1. A leak in the grout between one of the pool tiles had to be detected and fixed at a cost of $250.00. I was not losing water until after the resurfacing job had been completed. 2. The new pool light installation is of poor quality as the light is recessed deep into the pool wall with what appears to be raw concrete smeared around the perimeter with a gap between the flange and the pool wall. 3. The front corners of the spa are very irregular and unsightly. 4. The workers dumped cement in the lake at the edge of my yard. This may result in a violation from the agency having jurisdiction over this lake. 5. Cigarette butts were scattered in my yard. 6. My 100 ft. hose was re-wound on my hose reel in a faulty manner and had to be completely removed and rethreaded properly on to the reel, which took a considerable amount of my time. 7. There is an ugly patch around one of the new nozzles installed by Tropical Pool Heating. 8. Mr. Mairano was asked to come out and inspect the pool for the various complaints on numerous occasions. He finally came out in my absence. He failed to call my wife as he had promised. He claimed that he was able to inspect the pool through the screen enclosure and determined that all was well. This was absurd as the flaws cannot be detected from the yard, looking through a screen. 9. Mr. Mairano has no knowledge of programming or operating the digital pump which he sold to me, and is now claiming that he tried to discourage me from purchasing such an expensive pump. This is also not true. His wife provided me with documentation on the energy savings benefits of this pump, which I have learned will not be realized with the type of bottom cleaner that I have, as it requires a certain amount of constant suction. My wife and I maintained the pool exactly as prescribed after the work was completed. It was brushed daily and the chemicals were maintained at the proper levels. It was checked daily by either my wife or myself and water samples were taken to our pool supplier daily as a double check. We are obviously very upset over this fiasco and are determined to seek justice regarding the above mentioned issues. We expect your intervention because we relied heavily on Angie?s List information, a service for which we have paid.

They did a nice job. They were responsive, had a good price that didn't change in any way, and cleaned up well.