S&S Kitchen & Bath

Description of Work: We were seen and given a quote for kitchen remodel and master bath remodel on November 1st, 2011. We were told by Cress Norris, S & S representative who lead us to believe he was the owner and that "Tom" was his son, that it would take about a week for the kitchen and that the work would be done before Christmas. Between Nov 1st and Christmas we were told that computer design and price listings for everything would be available "soon". Christmas came and went and we then found out Tom was the owner and Cress was no longer with the company. We called often and if anyone answered we were told that Tom was not available but would call back, which he rarely did. Finally, after many phone calls, the template for kitchen counter was done Jan 10th 2012. We were told kitchen work would begin Jan 16th but that did not happen. We finally had workmen come to demolish the kitchen Jan 19th, It should be noted that we cleared out the kitchen in preparation for work on Jan 15th. We did not see anyone and again after many calls finally saw workmen on Jan 30th for 4 hours. Again, many calls without response from Tom or with messages that there had been an accident, or he was at the hospital, or the workmen were ill. On Feb 13th, because we could get not reponse from Tom to our phone calls we drove to Jupiter to the office. What we found was an empty office/building but a sample cabinet in the window but no forwarding address, phone number. We placed a call to Tom telling him we were going to the police as something was very wrong here. He called back within minutes and told us his office had moved to W. Palm. He had not notified us and was not answering phone calls. We finally saw workmen again February 15th and a backsplash was installed in the kitchen. We had told Tom that we had family coming the end of Feb and really needed to have the project finished before then and Tom assured us that would be no problem. The next time we saw anyone was Feb 28th when the new floor was installed and the family had been here and gone. We also saw the workmen the next day for about 2 hrs to grout the floor. On March 7th the workmen came and installed cabinets in the kitchen. We let Tom know that we would be away March 17th through the 25th so he could not get into the house. On March 30th workmen came and tore out the old bathroom cabinets. We were assured that the bathroom was easy and would be done in several days. We were also suppose to have them do some work on the shower area . The next time they came was April 14th and worked on the kitchen, nothing was done in the bathroom. April 17th they worked for 3 hrs on kitchen and bath. They were back the 18th and worked on both rooms. From then until the 9th of May my husband called and e-mailed Tom without answers or he told us he "would try to be there" on a certain day but no one ever showed up. My husband frequently changed his schedule to match what Tom said would be a work day and no one would show up or it would get to 3pm and Tom would call and tell us it wasn't worth it to send the crew this late in the day and so far from the office. May 9th workmen came and were here the 19th and finally finished the project May 11th. My husband informed Tom that we would not have them do the work in the shower as there was no guarentee it would be completed in a timely fashion and we deducted that amount from the final payment. The workmanship by Armondo, main workman, was really good and it was sad that he had to deal with our frustration.

Description of Work: He is replacing all of my cabinets and granite countertops in a spec home.

Description of Work: Below is the letter I sent to the owners, Tom Seeber and Christopher Carr, of S&S Quality Contractors, in Jupiter, Florida, outlining our experience. December 26, 2011 S & S Quality Contractors, LLC 1251 Jupiter Park Drive, Suite 5 Jupiter, FL 33458 On October 28th, 2011 I signed a contract with S&S Quality Contractors to remodel 3 of my bathrooms. I was asked by Tom Seeber if I was serious about doing all three bathrooms and if we could agree upon a price would I be willing to sign contracts that day. I told him, I was very serious and anxious to get started. We then agreed on pricing and I gave Tom a deposit of $3,470.14, 50% of the total cost of all 3 bathrooms. At this time Tom gave me a start date of 2 to 3 weeks from the signing of the contract. I was assured by Tom that 2 of my 3 bathrooms would be completed by November 24th, 2011 which would have been 4 weeks from the date of signing the contract. This date was important to me as I told Tom I was having company for the holidays and was anxious to have it done by that date. That same day I went to S & S’s office with Tom and picked out my cabinet color and granite and gave Tom a copy of my tile selections which I had already done with his recommended tile store, D & B Tile. Nearly, 2 weeks after signing the contract I hadn’t heard from anyone at S&S Quality Contractors. On November 10th I called Tom Seeber and asked why I hadn’t heard from anyone. Tom Seeber said Michelle (who was out sick) would be in touch to set up a time to meet with him. On November 16th (6 days later) I got an email from Michelle in regards to that conversation. That same day she sent Cres (S & S’s carpenter) out to meet with me in my home. Cres took cabinet measurements and discussed some cabinet possibilities and informed me that Michelle would send over a rendering of what we discussed but I never heard back from her. By November 28th I still hadn’t heard from anyone from S & S and had not received any renderings. That day I left Tom Seeber a message and sent Michelle an email asking what was going on. I was very aware that the agreed completion date had come and gone at this point. When I did not receive a return call I, called Tom Seeber again on November 29th and I explained my concerns. I asked why S & S hadn’t started my bathrooms yet. After lengthy conversations over the phone on both November 29th and December 3rd, at which time Tom seemed very defensive and agitated by my call, Tom assured me that S & S would be starting my job the following week and that it would only take a few days to build the cabinets.. Tom Seeber gave me his word that “without a doubt” at least 2 of the 3 bathrooms would be completed by December 25, 2011. I met with Tom Seeber and Jennifer DeMeo on December 6, 2011 at which time Tom told me that the tile had been ordered and it would be in within 3 or 4 days. That day Tom also told me there was a new countertop product they were carrying and he thought I should consider it for my bathrooms. I went to S & S later that week on December 8th to look at the countertop product and told Jennifer I was still interested in the granite and wanted to see it. She said they were still waiting for their granite shipment and that she would call me as soon as it came in. On December 12, 2011 Jennifer DeMeo emailed me that the granite slabs had still not come in. On December 15, 2011 with still no word from S & S, my husband and I went to the S&S showroom and we were told the tile was still not in and that S & S still had no granite in stock. Jennifer again presented the alternate product called Ceaserstone. She took me out back to look at what granite was in stock but there were just remnants and scraps. Again, she told me she would let me know when the granite came in. On December 19th, 2011 Michelle extended her apologies, thanked me for my patience and told me the granite had still not come in. On December 20th, 2011 I spoke Tom Gallagher at D & B Tile who told me the tile was never ordered by S & S Quality Contractors for my job. On December 21, 2011 my husband, Mike Trapasso went to the S&S showroom. He spoke directly to Tom Seeber and told him he had no confidence that the job would ever be completed. Tom Seeber pointed to a few unfinished wood cabinet bases without doors and said they were ours. My husband then told Tom that he knew from D & B Tile that the tile had not been ordered. Tom said it had been. Tom Seeber then blamed me for the delay claiming I had not picked a counter top. My husband then asked what type of countertop is at the shop now that would enable them to complete the job. Tom brought him to the same pile of scraps we had both seen on December 8th. My husband knew the one larger remnant from another project was not enough to complete the job and certainly not what we wanted for our bathrooms. Mr. Seeber then suggested the Ceaserstone could be ordered and he could have it the next day, but that was not what we wanted for the countertop. My husband confronted him on the tile and said he knew for a fact it had never been ordered. At this point my husband asked to receive our deposit back since nothing had been done at all as per our agreement. Tom said, “Why would I give you your money back?” My husband replied “ I will go after you for my money.” Tom said “I will not be threatened, get the f*** out of my store!” As he walked through the shop, Tom told him to “take the f****** cabinets.” My husband turned to him and asked how much of the deposit would he give us back if he accepted the cabinets he was pointing to. The cabinets he was pointing to were the unfinished bases without doors. There was no way of knowing if they were even made for our bathrooms. Again, Mr. Seeber said he would return nothing. My husband promptly left the showroom. There has been no attempt of communication from S & S since the meeting on December 21, 2011. It was very clear to us as the weeks passed and confirmed on December 21st, 2011 that S&S Quality Contractors had no intention to ever abide by the original completion dates and that there was no foreseeable future completion in sight. To date we have not seen any of our deposit money go towards the completion of our job. I initiated every communication made between myself and S & S from the start and I had made every effort throughout the eight weeks to eliminate any obstacle that would impede the start or completion of this project. Given the facts stated above, I demand an immediate refund for breach of contract in the form of a cashable check or money order in the amount of $3,470.14 within 30 days of receipt of this letter. If S&S Quality Contractors fails to provide a refund, we will take legal action and report our claim to the Florida State Licensing Department, and Better Business Bureau. A prompt refund is anticipated so we can both move on.