Initially they were fine but the services got progressively worse over time. They would skip services and particularly our hedge was neglected routinely. The promise was to trim it once a month. In reality it was done more like once every 2-3 months making it look badly overgrown and ugly most of the time. Over the last 2 years I made about a dozen complaints and reminders to stick to promised service schedule, it was getting burdensome. After last complaint WE were simply ditched! They said that they do not want to serve disrespectful customers who complain all the time. This is their bar for the customer service. In fairness, when they did the work it was OK, a bit messy but up to a standard, so no complaints here. In a nutshell: it is a mediocre company service wise with lots of attitude and poor customer service ethics.
Description of Work: We were customers of this company for 4 years. They did complete lawn maintenance and hedge trimming for us.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$150
Robert B.
09/2016
5.0
lawn service
+ -1 more
They are doing a fine job at a fair price
Description of Work: lawn maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary I.
04/2016
5.0
lawn service
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Shaun W.
04/2016
2.0
lawn service
+ -1 more
they were good at cutting grass. They fell short on trimming hedges and weeding beds. I ended up doing that myself. After two meetings with supervisors their attention to detail did not improve and I had to fire them.
Description of Work: Monthly lawn service.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
Gary G.
09/2015
5.0
lawn service
+ -1 more
unknown
Description of Work: Very professional and efficient. I will use them again.
Rating Category
Rating out of 5
Yes, I recommend this pro
Lori E D.
05/2015
3.0
lawn service, lawn treatment, irrigation systems
+ 1 more
Actively looking for a new landscaping company on Angies list
Description of Work: I have been with the company for 10 years. It is very sad that every crew change is verr noticable. The crew changes every winter and spring without notice and then many calls are needed to the office to have your yard look like it should. Communication is key and this is what this company is lacking. Have to repeat the same things with each change in crew as nothing is documented in the fie. Few years back when fuel was high we were surcharged a monthly fuel fee but with the fuel prices down that fuel surcharge has never been removed, the quarterly care package is something I had purchased for many years and it included fertilization and irrigation maintenance where they checked the irrigation system every 2 times per quarter, had to call in to remind them that service had not been received and the response was they are running behind. That was an additional cost of $125 per quarter. Very sad that after 10 years I am actively looking for a new landscaping company.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$126
Response from HORIZON LANDSCAPE MANAGEMENT
(removed member name) has been a valued customer for over 10 years. We're sorry to hear the issues she has listed and hope to address each one satisfactorily. First, it is true that some of our crew members change each Winter and Summer schedule, as we have 1/3 less employees during Winter months than in Summer and have to hire new employees with each season change. Unfortunately, it is nearly impossible to maintain the exact crew at each property throughout the year. However, we maintain route sheets for each property with any special notes or requests made by the homeowner to avoid any lapse in quality of service. As far as the fuel surcharge is concerned, it is an unavoidable charge that we've informed each customer about since it's start over 12 years ago. The surcharge does fluctuate with fuel costs and has been as low as $3 and as high as $15. (removed member name) takes advantage of one of our many options to help relieve the cost and pays no more than $5 each month for the surcharge. (removed member name) has mentioned that she signed up for our quarterly irrigation package and was dissatisfied with our response time. This is truly an isolated incident and usually would only happen if we run into South Florida rainy season and are unable to stay on schedule.However, if it was on ongoing concern, we have Supervisors available to visit the homeowner and make sure the problem is resolved. We are equally sad that after being such a long time, loyal customer that it's gotten to the point where (removed member name) feels she has to shop around for someone new. We are hoping that answering the concerns will help resolve some of the issues she is facing and that she decides to stay with us.
Anthony L.
02/2015
5.0
lawn service
+ -1 more
unknown
Description of Work: contracted Lawn Service
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$104
Ronald T.
05/2014
5.0
landscaping, irrigation systems
+ 0 more
I pay $150 a month. They do a great and very professional job. I've not had any issues.
Description of Work: I use Horizon Landscaping weekly to cut the grass and trim the bushes. They do maintenance and they also maintain my sprinkler system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Carrie C.
01/2014
4.0
lawn service
+ -1 more
Large reputable company which is nice. While we do have a lot of landscaping to trim, the cost seems a little high for the size of the yard.
Description of Work: Monthly cost for weekly lawn maintenance.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$130
JOHN J.
09/2013
5.0
lawn service
+ -1 more
Great landscape company, good office support and customer service .
Description of Work: I am the property manager of a 396 unit Homeowners Association and 96 Unit Condominium Association. Horizon Landscape has done an excellent job for both properties.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dawn L.
06/2013
5.0
lawn service
+ -1 more
They do excellent work. They are extremely responsive.
Description of Work: They do our weekly lawn maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karla H.
04/2013
3.0
lawn service, lawn treatment
+ 0 more
Mediocre
Description of Work: Horizon maintains the landscaping in my HOA. I find their work to be mediocre and hired my own maintenance service for my yard. The quality of their work may reflect the attempts of our HOA board to control costs, but there should be some basic quality issues addressed --mowing equipment, weed control, etc.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$754
Karla H.
03/2013
5.0
landscaping
+ -1 more
unknown
Description of Work: This company is hired by our Abacoa HOA and while the board is trying to control costs (admirable desire) I find the work down by the company to be below my standards.
Rating Category
Rating out of 5
Yes, I recommend this pro
Karen C.
08/2012
5.0
lawn service
+ -1 more
. The crew that does our property are very fast, efficient, and pleasant. The office staff are tops as well. We are out of state much of the time. It doesn't matter if we are here or not...the yard ALWAYS looks great when we return. Front AND back! Also the crew that comes will let the office know if anything is happening with the yard while we are away....for instance if an area of grass is too dry. The office will call us to let us know and suggest we have them do a 'sprinkler check' (which for us is an additional charge but they offer a quarterly sprinkler check plan). They also have a "Quality Control Inspector" who visits the property regularly after the crew has done their work to ensure Horizon's high standards are being met. We are EXTREMELY happy with the service they provide. We Highly recommend them!!
Description of Work: Lawn cutting and edging, tree/bush trimming , and garden weed control. All done weekly from May thru Nov. and biweekly during the cooler months. We have used Horizon Landscape Management for approx 7 years. The crew cuts the lawn, edges all walkways, the driveway , along the street edge, and all garden beds. All the trees, shrubs and bushes are kept trimmed neatly. They also trim off any growth coming thru our fence from the neighboring properties. All gardens are kept weed free, as well as keeping the spreading type plants from growing where I do not want them to spread . They take all debris with them. They also blow off all hard surfaces....including the patio which is not dirtied by their yard work, they just blow all the excess dirt and dust off for us! They also skim the pool of any errant grass that might have blown into it. Once a year (March I believe) they do a "Hard Cut Back" to prepare the trees and shrubs for the upcoming growing season at no additional cost.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$116
Helene B.
06/2012
5.0
landscaping, irrigation systems
+ 0 more
My sprinkler system wasn't doing the job and I asked for an inspection of the system and for suggestions. Horizon suggested changing the placement of some sprinklers and the type of heads of others. I authorized them to do so and have been happy with the results. Another company told me that I needed a whole new systerm. I will turn to Horizon again for any irrigation issues.
Description of Work: Horizon checked my sprinkller system and changed the placement of several sprinkler and made repairs..
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Patricia M.
07/2011
3.0
landscaping, lawn service
+ 0 more
Everything has been fine with this company. I have no complaints.
Horizon has saved our yard! After going through a couple of so-so landscaper/yard maintenance companies, I am so THRILLED to have found Horizon! They do our weekly maintenance, as well as, landscaping, fertilizing and sprinkler care. One stop shopping with the most professional customer service EVER. They are family owned and operated. Again, I cannot stress how attentive they are to customer service...I get follow-up calls and supervisors stopping by to make sure the job is done right and we are so very happy. And we are NOT a large account!! Try them, you and your lawn will be thrilled you did!
Description of Work: They do our weekly maintenance, as well as, landscaping, fertilizing and sprinkler care.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Barbara G.
06/2009
5.0
landscaping
+ -1 more
Very well
Description of Work: Lawn mowing, trimming, weeding, fertilizing year round
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
ARNIE W.
07/2008
5.0
landscaping
+ -1 more
They are great. They are a little pricey but you get more than what you pay for. They are very highly professional people. They come right away when you need them for something. The approximate cost listed is what you pay per month. In addition there is a quarterly care package for $120 which includes fertilizing, fixing things that are wrong, patching things, taking care of your sprinkler system, etc. Anything that you can imagine that you need taken care of on your lawn is covered in the care package.
Description of Work: They do the normal cutting and trimming of the lawn. They come out once a week to provide this service. They also take care of the fertilization and sprinkler system. I have used them for about three to four years.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Lawn and Yard Work,
Landscaping,
Lawn Irrigation,
Lawn Fertilization & Treatment,
Landscaping - Lighting,
Tree Service
FAQ
HORIZON LANDSCAPE MANAGEMENT is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
HORIZON LANDSCAPE MANAGEMENT accepts the following forms of payment: American Express,Check,MasterCard,Visa