Flor Source

My hardwood floor had termite damage. On 12/12/14 I bought a box of boards from Flor-Source in Jupiter, Florida. they are 35 miles away from me, so I used my American Express card over the phone. Dan (owner) said "I'll send over one of my guys to install them. Clint Kendall lives in Stuart, he 's real good." Rather than ship the boards to me, Dan said that Clint would pick them up on one of his frequent stops at the office, and bring them along when he came to do the installation. On 1/12/15 Clint Kendall and his helper arrived. They started tearing up the damaged boards. Clint disappeared at lunchtime for about 2 hours. His helper did not speak English so sat on the front porch to wait. I offered him food and water, but he shook his head. When Clint returned about 2:30PM, he was in a big hurry to finish the job and did a lot of pounding to set the new boards. He used up about half of the box I had bought from Flor-Source. When Clint finished, he said I had to pay him by check because he had his own company. Dan had not advised me of this arrangement when he said he would "send over one of my guys" , but I complied. I wrote him a check for $434.89. The next day I noticed that the new boards were not level with the old boards. Clint said that when the glue dried, they would be level. I waited 3 days but the boards were not level. On Friday 1/16 I texted him. He did not reply. On 1/21 I texted him again. He replied his phone had broken and he would come on Saturday to look at the problem. He came by briefly on 1/24 and promised to call me Monday. He did not call. By now he had cashed my check. I texted him on Thursday 1/29. He replied that he would call me the next Tuesday. He did not call. On 2/5 I called Dan at Flor-Source. He said that Clint would be coming into the office that very evening and that he would discuss the matter with Clint and call me back. He did not call me. Nor did Clint. I had a very sick dog so did not call Dan again until the morning of 2/16. Dan said in an annoyed tone of voice, "I said I would call you!" and that he had customers there and would call me as soon as they left. He never called me back. Clint finally called and said he hadnt called me because I was supposed to have called him. He blamed the problems on the fact that my old boards had been damaged. This was excuse #5. First the glue needed to dry, then his phone broke, then he was busy, then I didn't call him, now it was the original boards were damaged. He promised to fix the problems on Friday 2/23 at 9AM, and said that he would call me the evening before to confirm. He neither called nor showed up. Clint had cashed my check within a few days of receiving it. I disputed the charge for the boards with American Express for two reasons: 1) Dan had been responsible for sending an installer who did an inferior job and 2) the job needs to be completely re-done, which means that I will have pay a second time for labor and use up the remaining half of the box of boards I had purchased from Flor-Source. Had the job been properly done, I would have those remaining boards left for any future needs. But since they will be used up for the re-do, I will be forced to buy an additional full box in the future. In his written reply to my dispute, Dan claimed that "Mrs. Joyce contracted her own installer." This is a bald faced lie. I never heard of Clint Kendall until Dan said that he would send Clint over because Clint lived near me. Dan believes that he has nothing to do with any of this. He states that I should take up the matter with Mr. Kendall, whom he implies that he has no connection to, no control over, and does not even know. However, the Flor-Source Enterprises Facebook page contains a reference to Clint Kendall doing a job for Flor-Source on 11/22/14. This proves that Dan is trying to conceal their relationship and avoid responsibility for sending him to my home. https://www.facebook.com/pages/Flor-Source-Enterprises/113912216587 Flor-Source deceived me. They lied to evade responsibility, and only cared about getting my money. Therefore, they have earned an "F" rating.