FAM Plumbing, LLC

The company performed about 90%. They left part of the job unfinished that I had to finish myself.

Andy, Eddie, and their helper answered my call and responded personably. We discussed and diagnosed my problems and needs. They then followed up performing all the work necessary in a friendly, professional manner in no time at all. These are definitely the go-to guys for plumbing needs.

The leak was due to a loose part on the faucet, and the water filter posed a bit of a problem...but from the phone call to completion couldn't have been more than 1 1/2 hour! Very pleasant gentleman, who is honest!

Non responsive. If you need a plumber, call another company.

We cancelled the deal because my wife fixed the plumbing situation....we will certainly call them in the future if needed....now awaiting a refund... Did schedule the original deal promptly

They are the absolute worse. In short, we had them come out because we had no hot water. They misdiagnosed the problem as a popped breaker and were in and out in $5 minutes and charged us $75. When we called back because we again had no hot water, his response was ?I am too busy today, I am too backed up? and he didn?t even offer to fit us in is schedule. We called another plumber and within 2 minutes the competent plumber removed the bottom panel and it was evident that the water heater was leaking onto the electrical components which was causing a short and causing the breaker to pop. Had we waited we could have had a very expensive flood or a dangerous fire. So not only did they not do a good job but they also put us at risk. The worst part is that I had used them before to install a sink and while they were pricy I recommended them to my next door neighbor who also had some work done. Never again! I have never dealt with such unprofessionalism. If you cannot do a good job and stand by your work, you should not be in business. Long version: They misdiagnosed the problem as a popped breaker. I informed him that before it stopped working we had issues where one day the water was too cold and another the water was too hot and then it stopped working. We asked him if he could check to see if something was wrong with the unit which was causing the breaker to pop. He said it could be the thermostat but seemed to be in a rush and simply said well if you still have a problem I will come back and won?t charge you the $75 service call. He was in and out in $5 Minutes and charged us $75. He then asked us to make the check payable to him personally (not the company), which we found odd, and gave us his cell phone number should we have any issues. Well the water heater stopped working again. We called the guy back and he was short and said check the breaker, which we had already checked. After several calls he agreed to come out b/w 12-2pm the next day. That night I removed the panel and hit the reset button and the unit started to work again. I called him left a voicemail and said it is working for now, let?s cancel for tomorrow (since neither my gf nor I could afford to take off from work) but to call me because there is clearly a problem. He never called. The next morning again we had no hot water. We checked the breaker and the reset button and nothing was working. I called him again at 9:15am and left another voicemail. I never got a call back. Frustrated I called the office of FAM Plumbing and the person who answered the phone said ?I am too busy today, I am too backed up? without offering to schedule me in at any time. I guess they didn?t want to do any work to really earn the $75 service call. We called another plumber that afternoon and they came within a couple of hours. Within 2 minutes the competent plumber removed the bottom panel and it was evident that the water heater was leaking onto the electrical components which was causing a short and causing the breaker to pop. Had we waited we could have had a substantially more expensive flood or a dangerous fire.

Spoke with Andy regarding our clogged/overflowing toilet. Fortunately, he was able to make it out the same afternoon. Came in. Was very professional. Unclogged the toilet. Gave us an Angie's List discount. My two small dogs didn't seem to bother him either. Talked with him about some future projects. Definitely plan to use him again. Would highly recommend his services.

Very happy with work and with the gentleman who performed the work. Would highly recommend this plumber.

FAM came out twice - once to identify the problem and next to install the part. Both Andy and Eddie were punctual and courteous. They got the job done.

Our water heater was leaking so they came to replace it. I mentioned the device which provided immediate hot water to the master bath was not working. He told me I needed a new recirculating pump for $300.00. They installed it and it still did not work. They came back and said the flow device had to be moved to another area of the house. They did that work. I then had immediate hot water to most of the rest of the house, but not the master bath. I called and told them, they said they would research and get back to me. I never heard from them again.

We regret that we did not complete this review earlier as we do not not have a good memory of the details. We were satisfied with the work. The plumber was prompt, called to tell us he was coming. and price overall was OK, not particularly low, but normal for our area. Instead of charging by the hour, this plumber charges by the job.

We called this provider without getting a response. We subsequently sent him a msg via Angie's list to tell him of our problem (which he had fixed some time ago on this toilet) and got a same day reply that he'd "get back to us as soon as I can". After another call that evening, leaving a msg, he finally called the next day and informed us rather curtly that he had told us that he would get back to us as soon as he could. Obviously, the man doesn't need the work. We have had our problem solved by another plumber who showed up the same day we called, identified and fixed the problem for a reasonable price (not an Angie's list member)

Repair wasnt done correctly first time but the second it dif. The owner is responsive and fair. I just can't rate them A at this time

Great job! I would highly recommend them.

He was late calling to set up the appointment, and we had an appointment set for today and he did not call or show up.

The gentlemen immediately said not today and that he would get back to me the following day. Its been 4 days and he never called back. Oddly, I had a bunch more work for them to quote on. Very disappointed.

He never got back in touch with me after the initial message. So I had to contact someone else to get the work done.

Very satisfied with the service i general. They called to schedule, came on time and the repairman was very attentive. Fixed the problem and checked that I had no other issues that I may have not been aware of. Will recommend highly.

I thought that it turn out pretty good. However I just became aware of a slow leak. Since that plumbing section and I had to do quite a bit of expensive repair because it was evidently a screw or something that wasn’t tightens but I thought most likely small leak ever since that actual plumbing section was past several months. I had a water filter that I want it to get installed and they didn’t put in, it seems everything fine and they said if I had called them 5 days ago they would have set up perfectly everything’s great but it’s only in a last few days. I just happen to have a packed under the sink with some cleaning supplies and it was just happen to be under the pipe and the person that was able to fixed it for me there was a screw that wasn’t tighten so it’s been leaking slowly over the course all this month. Unfortunately I just became aware of it but it completely flooded and had completely damaged the board that was sitting on and everything was complete disaster.

It went fine. They are reliable and were out when they said they would.

It worked out fine. There was some additional cost. I needed some parts that were not working. They had the parts available.

This is the second time that I have used FAM. Last year they replaced a water tank for me. Called Andy at 8 AM and reported toilet leaking on floor and another not flushing properly. Andy said he would have a man to me (Eddie) after 12 noon, just in case I needed to go out in the morning. Eddie showed up around 1 PM. He was pleasant and quickly repaired both toilets. I highly recommend these folks! Price was $110 complete including the guts for 2 toilets and the time it took for Eddie to totally remove the top tank and replace hold down bolts as well as replacing the guts to two toilets. All areas left clean.

What a terrible experience. He first entered and had terrible body odor. He was very rude and unpleasant from the start. I mentioned I got him off of Angie's List and he didn't even acknowledge I had said it. He broke the stopper part of sink. He went out to his truck and then tried to put the sink back together. He was using a plunger on it. As I stood there watching him, I felt like he wasn't even a real plumber, but I was afraid to say anything to him because he was so intimidating and in a foul mood. He acted like it was fixed but I had to call him back within a few minutes to tell him there was now water running out of the pipe underneath the sink. And he left a mess.

He was responsive and honest with me. I like that he gave me an option to replace the toilet instead. Everything worked out fine and it was worth the expense.

I initially called Andy a week prior and explained that my granite was due for installation on the following Thursday and wanted to make an appointment. He suggested I call after they had finished and promised that he would do his best to get there as soon as possible. I called back the second my granite install was completed. He knew that I had been without a kitchen for MONTHS and sent one of his plumbers (Phillip, I believe) over within a few hours! The job was apparently a little more difficult than a standard hookup. It took a while, but I had running water than evening! Unfortunately, the pipe began to drip a few hours later. It was after 8 so I sent Andy a text to which he responded immediately. Phillip was back first thing the next morning. He took everything apart and replaced the piping. It took minimal time and everything works PERFECTLY! The price was exactly what I was quoted and the work quality is terrific! Andy and Phillip stood by their work and made sure I was happy with everything! FAM Plumbing is the only company that I will ever use in the future! Thanks guys!