Sailfish Floors is a family owned retailer of quality flooring products in Jensen Beach. Our customers flooring is our number one priority, and we’re committed to helping them successfully complete their floor renovation.
It did not go well. On 8/22/20, Sailfish Floors (owner Derek Clobes) sent me an invoice in the amount of $878.63 for the medicine cabinets. (no size stated) On approximately 8/24/20 a check was mailed to Sailfish Floors for 100% of the invoice. On Nov. 11,2020, the medicine cabinets were delivered and found by me and others to be too large for bathrooms. They were 24" W x 29 1/2" L x 5 1/2" D. Much too large. I accepted them in hopes of making them fit. They did not fit. Contacted Derek next day for remake or refund. He refused either. Contacted Derek to take them back as I had no room or place to store them. No answer from him. So basically I now have 3 large medicine cabinets I cannot use or store and I have lost $878.63. Not a satisfied or happy senior citizen.
Description of Work: Requested Sailfish Floors to make me 3 medicine cabinets for my condo in a standard size.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$878.63
Response from Sailfish Floors
Custom cabinetry is not returnable or refundable.. However, I tried earnestly to negotiate for a partial refund for you, and you demanded either a remake to new specifications or a total refund. Your attempt to coerce me into excepting possession of the cabinets, with a receipt, only provides further evidence of your deceitful intentions.. I’m glad you are happy with the services Sailfish provided on your; Flooring. Vanities. Sinks. Faucets. Staircase. Baseboard. Toilets. Light fixtures. Receiving of packages unassociated with our business , then delivery.. Etc.. Congratulations, and if you can find a contractor that can get his head around having to cut through a stud in order to mount those medicine cabinets I think you’ll really enjoy them as they are complementary to the cohesive design..
Stephen B.
06/2019
5.0
flooring contractor
+ -1 more
This company is an absolute pleasure to deal with on all levels. I'm not easily pleased, but the experience from start to finish was professional and attentive. I usually gravitate toward "family owned" and small business for all of this reasons that this company demonstrated while doing this work.
Description of Work: Replaced carpet with new wood floor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Response from Sailfish Floors
Thank you!
Donald M.
03/2019
5.0
flooring contractor, hardwood floor
+ 0 more
Received. quote quickly - good quote, but we chose another hardwood flooring company.
Description of Work: Quote for hardwood floors
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sailfish Floors
Thank you for your kind words..
R L.
02/2019
5.0
flooring contractor
+ -1 more
Jimmy and Jerry came to my home removed all the carpeting and put down all new floors. Very polite and did a great job. Thanks
Description of Work: 3 floors done with laminate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sailfish Floors
Thank you for the review..
bruce O.
04/2018
5.0
flooring contractor, hardwood floor
+ 0 more
First class all the way ! Attention to detail, cleanliness, promptness all above and beyond. GREAT WORK !!!
Description of Work: Vinyl plank installation, 3 bedrooms and dining/living area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Response from Sailfish Floors
Congratulations on your beautiful new floor... The transformation looks amazing, thank you for letting us be a part of it..
Leona B.
10/2017
5.0
flooring contractor, hardwood floor
+ 0 more
We are delighted with our new hardwood floors, installed by hardworking perfectionists. Why they even helped us move our furniture, and that's not something they had to do. Totally sold on this company and would not hesitate to use again, even if I had property out of state, I'd ship this company in.
Description of Work: Sailfish floored us and exceeded our expectations. Owner Derek listened to our needs for a speedy turnaround time. He was professional, personable and responsive. After the product arrived, his crew demolished our den's existing flooring and completed the hardwood installation in one day! Derek came over twice to personally inspect and and to make sure we were pleased.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sailfish Floors
Thank you very much for trusting our company with your project and allowing us to make your home even more beautiful..
Bruce S.
08/2017
5.0
flooring contractor
+ -1 more
Fantastic! Couldn't have gone better! The owner exhibited unlimited patience in accomodating our demands.
Description of Work: Sailfish Floors helped us find the right flooring for us, tore out our wall-to-wall carpet and expertly installed the new floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Sailfish Floors
thank you sir it was an honor to work in your home and congratulations on a beautiful purchase
Paula G.
07/2017
5.0
flooring contractor
+ -1 more
It was a "stress free" purchase, They had us choose different types of product, and explained the product professionally. We took two samples home to see how it coordinated with our furniture, We were thinking about another sample and he took pictures of it and sent it to us to help us make our decision. We were surprised it was installed on the Fourth of July! When he was through, he sent me a picture of the bedroom with all the furniture in place. We were very satisfied and when we do the other rooms we will use him. Trust and honesty were very important to us and we could tell that Derek had those attributes. We would recommend Sailfish Flooring without hesitation.
Description of Work: We had the master bedroom flooring changed. The doctor had mentioned to be pro-active with my health, so we painted the bedroom and closet, had our rug removed and found some beautiful flooring. Derek, owner of Sailfish Floor, assisted us above and beyond. He came over prior to us getting the painting done and assisted my husband in moving all the furniture out and when he was completed with the flooring, he and his installed, Jason, moved all the furniture back into place.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sailfish Floors
thank you [Member Name Removed], it was a pleasure to be a part of the renovation, and the results are amazing!
David R.
05/2017
5.0
flooring contractor
+ -1 more
They did an outstanding job. they are Prompt, efficient, and professional. I would recommend them to anybody especially my mother.
Description of Work: They repaired a floor of mine. My AC unit backed up and hit the floor and ruined apart of it
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Sailfish Floors
thank you sir as always you are a valued customer
Gail B.
05/2017
5.0
flooring contractor, hardwood floor
+ 0 more
Derrick is awesome. We purchased waterproof vinyl flooring from Derick at sailfish flooring. The vinyl planks looks just like wood, but is water proof and we were also able to put it in our bathroom. We love the way it turned out. Derrick has also laud flooring for us in the past, he does great work and it a very hard worker. Derrick and his wife are good people😁.
Description of Work: Purchase of new flooring, removal of existing flooring and install of new flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Response from Sailfish Floors
thank you [Member Name Removed] and thank Christian for picking up that piece of quarter round you guys are awesome..
Dena J.
05/2017
5.0
hardwood floor
+ -1 more
I liked everything. The owner is very educated on flooring. He installed the floors himself, perfectly.
Description of Work: They did wood floors in my bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Response from Sailfish Floors
thank you [Member Name Removed] family, I'm proud that you considered me for your personal flooring choice..
Donna C.
05/2017
5.0
flooring contractor
+ -1 more
It was excellent.
Description of Work: They replaced the flooring throughout my house with laminate flooring (plank).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,636
Response from Sailfish Floors
your conscientious preparedness along with your hospitality made it a very pleasurable experience for us as a crew.. so thank you.
Mike N.
05/2017
5.0
flooring contractor
+ -1 more
It went great. First rate install. Price was very competative. Good quality flooring too. The worker was on time and cleaned up afterward it was fantastic.
Description of Work: They did some wood flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John F.
05/2017
5.0
hardwood floor
+ -1 more
They did a great job. I was not there to oversee any work done, but they cleaned up and it looks great. Very happy.
Description of Work: They came out to a hardwood floor for one of my properties.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sailfish Floors
thank you sir I look forward to our next project together and as always we appreciate your business.
Leanne S.
05/2017
5.0
flooring contractor, hardwood floor
+ 0 more
The flooring is amazing. I waited nearly 6 months to post the review to see how it would hold up and it is still beautiful. The work was meticulous and they went above and beyond. Excellent work.
Description of Work: New hardwood flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sailfish Floors
thank you ma'am I look forward to our next project together.
Norman Q.
05/2017
5.0
carpet installation, flooring contractor
+ 0 more
Derek and his crew showed up on time and did a great job. They completed the installation in a little under 5 hours. He is apparently very competent and experienced...the finished product was flawless.
Description of Work: We needed new carpeting in the living room and three bedrooms, including closets. Job consisted of removing and disposing of old carpet and padding. Installing new carpet and under pad.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,198
Response from Sailfish Floors
the carpeting that looked like chocolate milk I love it super soft really thick and over that upgraded padding was just amazing..
John M.
05/2017
5.0
carpet installation, flooring contractor
+ 0 more
Perfect. It looks amazing.
Description of Work: New floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sailfish Floors
thank you sir and I look forward to when you decide to do the rest of your house. it was a pleasure.
Contact information
3291 NE Indian River Dr Ste B, Jensen Beach, FL 34957
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Carpet Sales and Installation,
Cabinet Making,
Remodeling - Modular & Mobile Home
FAQ
Sailfish Floors is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 5:59 PM
Saturday: 10:00 AM - 1:01 PM
Sailfish Floors accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa