US INSTALLATIONS GROUP

They called in the 17th of August to advise they needed to cancel our 8/18 installation date. Then called and advised that they would be there 8/19. First guy showed up at 8:30 that morning and complained about how big the job was and the amount of furniture we had for them to move. I advised it was ALL written in the estimate. 20 minutes after left house that day I called USIG as my wedding rings were missing from my jewelry drawer. They asked if I misplaced them. No. The wedding band was there but my diamonds were gone. Filed police report as instructed. JSO advised that since no serial numbers that basically case closed. These employees got away with taking $6k in jewelry. Home Depot should be disclosing USIG is the installation company used as they have a F rating at BBB. We would have never let them in our home had we known up front. $10k in flooring work and $6k in missing jewelry

This was a nightmare of a job! The estimator wrote the contract up wrong by calling it a straight-lay instead of a diagonal-lay and I, as a non-tile-layer did not notice or question the estimate. The goal was to marry the new tiled rooms to my diagonal kitchen tile. The job included removing the straight-lay tile in the foyer so there was clearly no question about this job needing to be on the diagonal. When the installer came to do what he thought was a straight-lay job and was told it was a diagonal job, it took approximately 8 hours to get everyone on the same page and this was after they had removed my carpet and cracked out the straight-lay tile in my foyer so there was no turning back. The woman at Home Depot is AWESOME and she finally convinced US Installation that it was their mistake. The job was completed and the installer was a jerk the whole time. He then refused to clean any of the grout off the tile, saying that cleaning was not in the contract. US Installation gave me a $25 voucher to be used at Home Depot to cover the industrial mop and cleaning supplies that it took to clean the 700 square feet of mess they left. Four scrubbings later, two of which were on my hands and knees, and it looks great but I will NEVER use them again.

It took three trips before the company sent enough workers to get the job done. Each time they sent one individual to complete the work, that individual would say,"This is more than a one-man job". We would then tell the worker that the original estimator stated it would take more than one man. It took three times of the company sending one man to do the job for the company to finally send two. It got to the point where I had to tell the company that they either sent the right number of workers to complete the job or I wanted my money back and I would go somewhere else. The other ting that irritated me was I had to pay upfront. The two individuals they finally sent out did a great job. I rated the company, at best a "C", but the work completed as an "A".