Ultimate Surfaces of Jacksonville Inc

This review is a long time coming as our pool was built several years ago. This company was used by our pool contractor to install our pool deck so cost was covered under our contract with the pool company. I asked for a specific design which took a while for them to determine that they could do it. Within one year, our pool deck had cracks. When called, we were told, "If the crack is less than the width of a dime, just paint over it." Very dismissive. We would not use again.

unknown

Once we hired him, he told us it would be a few weeks before they could start the work. We had no problem with that and understood that weather and other factors would influence that. Approx. two weeks after we hired him, he called on a Friday evening to say his guys would be at our home around 9am the next day (Saturday). When we woke up that morning it was overcast and drizzly at our home so we figured he would call to cancel. We never got a call. On Monday morning he called around 8:30am to say he was on his way to our home. I was very happy about that and mentioned that I was on my way out to work for the day so no one would be home. He then asked how he could get access to the panel box just incase they threw a breaker while working. I informed him that I had no idea someone had to be home. I suggested he give it a try and if the breaker was thrown we would have to reschedule because my husband and I both work M-F. He proceeded to get irritated with me and was quite rude about the whole thing. Saying "well I guess we will just be done then". I told him that had I known in advance he was going to need access to the breaker box I could have planned accordingly but I can't just call in to my boss without notice. I also reminded him that we were expecting them to be there Saturday to which he rudely responded that it was raining and we should have known they wouldn't be there. Yes...true...weather was an issue and we did assume that's why they didn't show up but the professional and courteous thing to do would have been to call to ask if they could come on Monday instead (especially since he needed someone to be home). I told him he was being very unprofessional and I didn't understand why he would speak to his customers that way. He didn't apologize instead he blamed me for telling him we would have to reschedule. Again, I was simply trying to tell him that we work and can't just get a day off without permission and notice. I said maybe we just need to forget about the whole thing and he said "yes, I agree. we are done" and hung up. It's a shame that he didn't understand what I was trying to say about needing notice and instead chose to get defensive and behave in a completely unprofessional manner. He must have so much business that ours didn't matter to him.