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Thompson Awning Co

3.0(
1
)

Awnings

About us

Additional DBA - Thompson Awning.

Business highlights

104 years of trusted experience

Services we offer

Aluminum welded frames, Sunbrella and Firesist acrylic fabrics, vinyl fabrics, Sunesta retractable lateral custom designed, recovers and repairs, roll curtains and valances, stationary awnings & canopies. Metal awnings and Bahama shutters.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
100%
2
0%
1
0%
Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
Write a review
Showing 1-1 of 1 reviews
Carol L.
03/2011
3.0
awnings
  + -1 more
The company installed an attractive awning but left the flashing uneven and pulled away from the wall. Rain water got trapped behind it which led to leakage on the inside of the windows. They came out and looked at the problem but refused to take responsibility for it. I had to arrange for the repairs myself.
Description of Work: Replaced large awning over my condo sun room windows.
Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
$1,080
Response from Thompson Awning Co
I had my sales manager and two installers meet with the customer to discuss her claim that the awning caused the water damage (we did not install the awning or flashing originally and were just contracted to provide a new fabric cover). She had just purchased the home and had not yet moved in. It was evident that the water damage existed for quite a while attested to by the tile contractor when he removed the old tile. The window frames above the awning had holes from water damage. We did have to raise the flashing slightly to slide the old fabric off and the new fabric underneath (customer did not contract for new flashing). We then caulk all seams. After a rain, it was not wet under the awning, just inside, so water had seemed to be entering above the awning. We were contracted on 3/31/2010 and installed the awning on 4/15/2010. We met with the customer on 6/9/2010 to discuss her complaint. The amount of water damage she claimed the awning caused could not have an 8 week period. We tried to be helpful and resolve the problem but the customer was very rude and condescending to my employees.

    Contact information

    2036 Evergreen Ave, Jacksonville, FL 32206

    www.thompsonawning.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 4:00 AM
    Tuesday:
    7:00 AM - 4:00 AM
    Wednesday:
    7:00 AM - 4:00 AM
    Thursday:
    7:00 AM - 4:00 AM
    Friday:
    7:00 AM - 4:00 AM
    Saturday:
    Closed

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Awnings

    FAQ

    Thompson Awning Co is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 4:00 AM

    Tuesday: 7:00 AM - 4:00 AM

    Wednesday: 7:00 AM - 4:00 AM

    Thursday: 7:00 AM - 4:00 AM

    Friday: 7:00 AM - 4:00 AM

    Saturday: Closed

    Thompson Awning Co accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Thompson Awning Co offers free project estimates.
    Yes, Thompson Awning Co offers eco-friendly accreditations.
    No, Thompson Awning Co does not offer a senior discount.
    No, Thompson Awning Co does not offer emergency services.
    Yes, Thompson Awning Co offers warranties.
    Thompson Awning Co offers the following services: Aluminum welded frames, Sunbrella and Firesist acrylic fabrics, vinyl fabrics, Sunesta retractable lateral custom designed, recovers and repairs, roll curtains and valances, stationary awnings & canopies. Metal awnings and Bahama shutters.

    Contact information

    2036 Evergreen Ave, Jacksonville, FL 32206

    www.thompsonawning.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 4:00 AM
    Tuesday:
    7:00 AM - 4:00 AM
    Wednesday:
    7:00 AM - 4:00 AM
    Thursday:
    7:00 AM - 4:00 AM
    Friday:
    7:00 AM - 4:00 AM
    Saturday:
    Closed