The company installed an attractive awning but left the flashing uneven and pulled away from the wall. Rain water got trapped behind it which led to leakage on the inside of the windows. They came out and looked at the problem but refused to take responsibility for it. I had to arrange for the repairs myself.
Description of Work: Replaced large awning over my condo sun room windows.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
$1,080
Response from Thompson Awning Co
I had my sales manager and two installers meet with the customer to discuss her claim that the awning caused the water damage (we did not install the awning or flashing originally and were just contracted to provide a new fabric cover). She had just purchased the home and had not yet moved in. It was evident that the water damage existed for quite a while attested to by the tile contractor when he removed the old tile. The window frames above the awning had holes from water damage. We did have to raise the flashing slightly to slide the old fabric off and the new fabric underneath (customer did not contract for new flashing). We then caulk all seams. After a rain, it was not wet under the awning, just inside, so water had seemed to be entering above the awning. We were contracted on 3/31/2010 and installed the awning on 4/15/2010. We met with the customer on 6/9/2010 to discuss her complaint. The amount of water damage she claimed the awning caused could not have an 8 week period. We tried to be helpful and resolve the problem but the customer was very rude and condescending to my employees.
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Service Categories
Awnings
FAQ
Thompson Awning Co is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 4:00 AM
Tuesday: 7:00 AM - 4:00 AM
Wednesday: 7:00 AM - 4:00 AM
Thursday: 7:00 AM - 4:00 AM
Friday: 7:00 AM - 4:00 AM
Saturday: Closed
Thompson Awning Co accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Thompson Awning Co offers free project estimates.
Yes, Thompson Awning Co offers eco-friendly accreditations.
No, Thompson Awning Co does not offer a senior discount.
No, Thompson Awning Co does not offer emergency services.
Yes, Thompson Awning Co offers warranties.
Thompson Awning Co offers the following services: Aluminum welded frames, Sunbrella and Firesist acrylic fabrics, vinyl fabrics, Sunesta retractable lateral custom designed, recovers and repairs, roll curtains and valances, stationary awnings & canopies. Metal awnings and Bahama shutters.