Terminix - Jacksonville -Termite & Pest Control

Had an Inspector come out and provided a verbal quote of what was to be done to remove an unwanted animal living under my house. Paid for the service in full and was told that the agreement would be emailed and I would receive a call to schedule. Was never called for scheduling, found out when I set up my account online when it was scheduled which I had to change because I work. Never received the quote/agreement even after calling 3 different times. On the day of the service, got a call with only 1.5 hrs. left in their work day from the technician saying he would be at the home in 35 min. I asked if he was going to be able to get the work done in one day coming so late and when he started to tell me what he was going to do I explained that wasn't the service I paid for. When I told him what I was told was to be done, he said he was a manager and that he couldn't do what I was describing for what I paid, he would have to charge more. The conversation escalated and he finally said he wasn't coming at all, he was cancelling my service. I called the sales agent who verified that what I paid for was what we had discussed and he said he would call me back. No call backs, still waiting for a refund and I still have something living under my house. I wouldn't recommend Terminix to anyone unless they want to be lied to, cheated out of thousands of dollars and then discarded like trash. Shame on the Jacksonville, FL branch for putting this type of light on the Terminix name. Never will I do business with them again.

If I could give them 0 stars I would ! I just moved to the north side of Jacksonville . I had no idea that rodents were real until I moved over here. I called terminex to help me out , got my free inspection where they confirmed rodent activity & signed me up for a contract which costs me $100 quarterly. Each time they have came out they have not treated my house for rats . They have only been dusting for spider webs but are taking my money !! I called customer service and was told a supervisor can only take call backs but no one ever calls me backs and the problem is continuing to get worse !!! WOULD NOT RECOMMEND !! SAVE YOUR MONEY !! YOURE BETTER OFF DOING IT YOURSELF !!!

They did a pretty good job most of the time, professional, friendly, the guy had been working for us for forever we like him so much.

What ever you do don’t sign up for Terminix guarantee money back service plan. They were not able to resolve my pest issues and when i called to cancel my service and ask for my $85 to be cleared the company refused to clear the charge. I paid 85 for 3 months of service i cancelled 30 days later. I gave this company a year to resolve my issues. After 10 calls later the company has still not refunded my money. So remember the service sucks and there is really no guarantee money back this is a bait and switch.

They come out quarterly. I love their new technology, they will schedule a day with you and give you a range when they are coming and text when they are on their way. I used them for years but they got expensive. I had silver fish and they couldn't seem to eliminate the problem.

I liked their service. I liked how they explained things to me and the deal that they gave me and the regular every three or four months that they'll come out and spray and keep it going without any hassles. The only thing is I called them once on the telephone and once online. I've not heard back from them. I want to respray because they had not controlled the pests yet. It cut back on it, but not to the extent it needs to be done. They've done a good job, and I would check them out if I was you.

Terminix has always done a good job for us. Since we hired them we seldom have any insects or spiders and when we do they handle it. They also do our termite prevention.

They come quarterly. They don't do interior, and that is why I will be going with another company. They only do exterior. They had one specialist who was really good, but he left the company. I was not happy after he left, so I am going to stop using them. For responsiveness, they always called before coming. They can use more informed technicians. I will not use them again.

I've been using them for months. There was one person that came out to complete the service. They come and spray the outside when no one is even here. It take about 30 minutes maybe. They're pretty good about coming in if I need them ahead of time to spray. They would come in and spray what I ask them to.

Professional and very knowledgeable. Highly recommend

They come out every 3 months but they are due now. I say they are pretty good. It is not excellent but it is pretty good. It's about $90 for every 3 months. With Terminx, I don't have any bad experience. They'll do what you ask them to while they are here. You say, you want them to do another area, they'll do that or they'll come back during the month if you are not satisfied. That part is good. Like every body they keep going up another dollar. The price isn't bad. Their quality is fine. I haven't dropped them yet. The reason why I haven't is because they let me pay monthly. I was about to drop them but I pay $29 a month and that's almost $90 but instead of paying one charge. A lot of times it is pretty hard so it is easy for me to pay along.

They cancelled my contract because they said that I called too late and I had to pay to get another contract.

I used the first 800 number found here on this site. It is a phone line for Angie's List members. The call was answered promptly and spoke with a live person immediatley. Her customer service was great. I explained the issue with the dead bugs located inside our house, and she scheduled a technician based on my availability. For that scheduled day, the estimated time would be 1-3PM. The technician, Mike, arrived a few minutes after 1PM which was great. He was courteous and was very knowledgable in his trade of work. Mike checked the issue and determined they were carpenter ants, and since they were dead no course of action was needed. He checked the interior and exterior of home to insure there was no water damage or others issues that would attract these bugs. The ants were using our property as a path between two other neighbors. Also, We recently purchased this home and the previous owners have had the termite bond for almost 20 years with Terminix. They transferred the bond to us and we will continue to keep the bond with this company as long as we own this house.

I have used them for years. If they weren't doing a good job I wouldn't continue to use them. They are always on time and always call ahead of time to let you know they're coming. They are always cooperative. They are very friendly and respectful.

We used to use them at the rental property that we sold since then , but we have had them for as long as we had the rental. I thought they basically did their job. That was for about twenty years. They were fine. I thought they lived up to the policy that we took out with them. They were very good about letting us know when it was close to renewing and so forth. We stuck with them.

Signed a contract with terminx for standard pest control. For the first couple of months the company did well at removing pest. After this I started seeing pest back in the house (spiders) called several times for retreatments however; they were never able to rid the house of the pest (spriders). A couple of times when I set-up a retreat service for the house, the company never showed up and I had to call again to set-up another day / time. I gave this company over a year to get my house free of pest however; after I had to send my grandson to the doctors for a huge spider bite on his leg, I had to let this company go and find another pest control company that could control the pest.

sprayed outside of home and inspected in and out of the house.

Terminix reps are always polite, courteous, knowledgeable, professional. I'm happy with the service! It's a bit expensive compared to other contractors, but I'm happy with the service. If I could recommend anything to Terminix, I'd suggest adherance to the scheduled service times. For example, if they are scheduled to complete the service 1pm-4pm, arriving at 11:30am or 12:15pm is not ideal. I appreciate the attempts to be early and finish early, but most of the time I have to take time away from work to get home for the appointment and cannot be early too, which can be stressful as I know the Technician is at the house and I'm still at work!

They are fine. I think they're very thorough, prompt and responsive. They were very honest and the looked clean. They give you a two-hour window and they definitely show up within that two hours.

The inspection with Terminix in Jacksonville was fine, the work was good. Their price, quality, punctuality, and professionalism are excellent. I will use them again in the future.

They were very good, thorough, and professional. They even re-sprayed. They were punctual, and there were no issues.

They have been very great. I like them a lot. I believe that they know what they are doing. If there are any problem, they will come out right away to address the issue. They are very professional. Their communication sometimes is lax because they change their scheduled appointment once in awhile.

I liked his personal service. The guy that takes care of our house is really nice. He answers any questions I might have. He does a very thorough job. He always talks to my wife and me. We haven't had any issues or any ants or any kind of bugs here. He is just a really nice guy and personable. He is very thorough at what he does. I would recommend him to others. The service he performed was good. If he says he's going to be there at 3 o'clock, he is there.

after Terminex redrew their district line, we are getting a new technician. He sprayed a horrible, smelly longlasting liquid spray around all doors and openings that makes you gag or vomit. Our previous technician was the best. He used a powder around sinks and contained our insect problem. He was the best. We asked our new technician to use the same method but his response was he would not spray around doors then. Now everytime it rains or his hot and humid, the chemical smell is so overpowering. We called local office only to be thrown into a computer system that scheduled a date and time. It was nearing the end of the time period so I called in only to find out I wasn't scheduled at all. We called local office to request our old technician but was told we can't get him and will advise this new technician how to apply our treatment. It seems everytime we try to call Terminex we either get the computer response system or a call center that transferred me to a disconnect. It appears this company no longer values their customers. I wish I did not pay for a year in advance for pest control as well as termite prevention.

Their personnel is remarkable. They are very responsive and helpful. They go above and beyond what they need to do. I recommend them highly.