Solar Service By JenCo

Description of Work: Memorandum To: Solar By JenCo From : John Date : September 20, 2017 Subject : Warranty repairs performed by JenCo was defective and caused damage to the home ------------------------------------------------------------------------------------------------------------------------------------------ I have reached out to you and informed you of the faulty installation of the warranty solar panels by your company . You stated you had emailed me your finding . I have not received them at this time after numerous request for your report . Please email your findings at JHH32005@hotmail.com Facts Three months ago the referenced home had a new roof installed at a costs of $15.500.00 During the repair the old solar panels, made by FAFCO were removed and re installed by Mr. Mike S a former employee of the initial company that sold and installed the FAFCO name solar panels on the referenced home . Mr. S noticed the original panels had leaks in the panels and was aware they still had a warranty on them. After contacting the home office of FAFCO and discussing this warranty matter with Mr. Phil DelNegro Vice President of Sales and Marketing at FAFCO,Inc . (619-861-8145) Mr. DelNegro directed me to your company Solar by JenCo as the new company that has the franchise for this area representing FAFCO . Solar by JenCo warranted the panels on or around August 4, 2017 and the panels had a remaining 3 year warranty on them In our discussions with Mr. DelNegro we wanted to install the panels ourselves because Mr. S had more than 18 years experience verses the 6 months experience by your technician. I believe he is also a relative of yours working for JenCo. We had our apprehensions of his abilities and experience when he initially came out to inspect the roof and panels and learned that your company was new to this industry ( less than six months ) We expressed those concerns to all parties. Our concerns were expressed to you and Mr. DelNegro and both parties assured me your technician was capable and competent and you would stand behind his work and we would have a remaining warranty on the panels of three years. You installed the panels and Hurricane Elma came thru 4 weeks later. The panels blew off the roof to the side of the house and did significant damage to the roof of the house and the hot water panels . The new roof is now leaking and the hot water panel were broken from the panels flapping during the winds. The screw fasteners into the roof all held. The joints and connections of 8 panels held at the flanges / connections . The straps came loose from the fasteners and allowed the middle panels to come off the roof causing the damage to the roof and water heater panels . New straps should have been installed during the installations by your company and they should have been folded on the ends . Due to these errors in the installation these damages have occurred to our home . I expect your company to warranty your installation immediately and repair all the damages caused. We are putting JenCo on notice any water damage to the home will be your responsibility also due to your delay in responding to this matter . The previous solar panels were on the roof for 12 years and went thru six hurricanes without any issues. They were installed by Mr. Mike S twice . Just 10 months ago Hurricane Matthew came thru and was much fiercer than Elma and the panels withheld again because they were properly installed by Mr. Shaw . This installation was faulty installation ... plain and simple . You can do the right thing and step to the line and make the repairs immediately or we will take the necessary action to get it corrected and sue you in court . I have contacted COJ building department 630-1100 and 11 Alive news Ken Amaro of 11 Alive News to do a story about this. They are coming out next week . I have also contacted my attorney to sue you if this is not taken care of immediately .

Description of Work: JenCo has done repair work on our solar pool heating roof piping system on two occasions and have been pleased with their work and quick service.

Description of Work: I hired them to repair a single pipe on my existing solar panels. This line was a 20 feet pipe that was about 5 years old. It was leaking and it was repaired once before.

Description of Work: We hired Jenco to remove our solar panel before the house was re-roofed, since our original solar provider was out of business. They were professional and efficient. After replacing it and servicing the water heater to which it was attached, they provided excellent service and ultimately replaced the water heater pump.

Description of Work: Inspect and certify system function and performance prior to re-roofing the house, remove, replaced after re-roof and re-started system, again certifying function and performance with some technical enhancements to insure wind and weather protection.