Pro Clear Aquatic Systems

When I got the (broken filter) from Pro Clear, I called them up and they agreed to fix it if I mailed it to them. I did. They couldn't be bother to let me know they had it, so a week later, I had to track it doen through the shipping company myself. They finally admitted they had it and it would be ready for pick up the next day. I scheduled the pick up and waited. They couldn't be bothered to tell me they didn'e send it when the driver showed, so again I had to track it down thru the shipping company. They eventually admitted that they didn't send it, but would if I scheduled another pick up. I did, and again, they didn't send the thing. And again, they didn't tell me. Another week, another long phone call to the shipping company, but this time, instead of promises from Pro Clear, I got lies. Nick (his refuses to give his last name), the clown I've been putting up with til now gave me a made up story about it having been sent. More long phone calls to uncover his lies, and a few days later, he finally admitted it was still at the company. I told him it was his turn to foot the bill for shipping, he was out of rope. He said he couldn't, insisted he didn't have a boss, wouldn't tell me his name, wouldn't tell me the head of the company's name, and hung up on me. Avoid Por Clear Aquatics' products at all costs. They're not worth it.