Poolside Designs, Inc.

Last year Poolside Designs were forced to come out to our home and replace the LED pool lights which were still under warranty. After some lengthy back and forth they agreed to do so. However, after about 7 months, those supposedly new lights failed to turn on ever again. Once again I contacted Pool Side Design and their representative, Derek Dixon, about replacing these lights. Derek came out and confirmed the lights were broken and needed to be replaced despite seeing no reason why they might have stopped working. There was some confusion as to whether or not this could be another warranty fix or not, but rather than hassle them again over this issue, I simply asked if they could give a quote to replace the lights. I have two deaf and sight-impaired dogs that rely on the pool being lit, so it was important this issue got fixed quickly, regardless of price. On 9/30 Derek said he would have me a quote the following week. I never heard from him. Requests for callbacks went unanswered On 11/2 Derek finally replied to an e-mail and said quote, I will get a quote to you. Trying to get a deal throuh our rep. I will call him again now. (spelling error his). The quote never came. On 12/1 after asking again, Derek wrote quote, Sorry Stephen. I called him again Monday. I asked him to work out a cash deal on the lights. I will have a number for you in the morning. On 12/13 I asked for an update and received no reply. The following week I called and asked Derek to call me back, I was assured he would, but he did not. On 12/30 I e-mailed again and that e-mail has never been replied to. In my e-mails, I was polite and professional. I was not pushy or rude throughout the entire e-mail conversation. Please understand this company will happily come out and charge you big money to put in a pool, however, that is all they care about. They want to secure the big contract, put in the pool, then refuse to ever service it, honor their warranties, or return phone calls. I would imagine, like most pool companies, Pool Side Design is booked up for the entire year installing new pools, as such, servicing previous customers or following up as promised is not as lucrative, so they simply ignore those requests. I cannot recommend this company, their business practices are suspect. Let us be honest, Derek Dixon was e-mailing me trying to negotiate a cash deal for the lights. Who knows what kind of shenanigans or lights I would be purchasing under these shady circumstances? It seems the previous replacement lights could not be repaired under warranty, now I wonder why? We might never know.

Put a pool on my property at a slope. Did not contact me or discuss parameters to hold the dirt. Had to move forward by myself to protect what they charged me to put up a win. Service after the sale was terrible. Have a happy day, Derek.

They were very responsive to our questions and quickly corrcted and assisted with aoftware issues. The pool is top quality and looka great.

Great job. Very professional and down to earth honesty. I also had them update the pool deck and back porch. Looks AMAZING. ..

I interviewed over 8 pool companies in my area. Pool Design (Andew ) was the only one who came back to me within 2 days with a beautiful color design of exactly what I wanted. The project went smoothly w/Derek overseeing, the workmen were hard workers, on time and courteous. When I called w/questions or issues someone always got back to me almost immediately.

Have fun

Derek Dixon was aswesome to work with. He always kept us informed on how the renovations was going and what to expect next. Very fast and curtious. I will definitely use his company in the future for all my pool issues.

Pump motor went out. We decided to replace the whole thing and could get it cheaper than he could. He had no problem waiting for ours to arrive and installing it. Saved a ton of money!

Work was completed in a timely manner.They were easy to work with always communicating next step. Workmanship wasvexcellent. Very happy with overall results.