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Pinch-A-Penny Mandarin

Pool and Spa Service

About us

Additional winter hours - Mon-Fri 9:00 AM-6:00 PM; Sat 9:00 AM-5:00 PM; Sun 11:00 AM-4:00 PM. Award winning.

Business highlights

50 years of trusted experience

Services we offer

Swimming pool equipment, automatic swimming pool cleaners, swimming pool heat pumps, swimming pool gas heaters, swimming pool solar heat systems, patio furniture, pool & spa chemicals, stain prevention & removal chemicals, weekly pool cleaning, pool & pool deck remodeling, swimming pool repairs & installs.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

4.112 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
8%
2
0%
1
17%


Rating CategoryRating out of 5
quality
4.1
value
4.8
professionalism
4.6
responsiveness
4.6
punctuality
4.1
Showing 1-12 of 12 reviews

Curtis D.
03/2016
1.0
pool cleaners
  + -1 more
They were contracted to refinish my pool. Unfortunately, I had to travel during the labor portion of the work and my wife was left to deal with them. They did not always listen or respect my wife's wishes. It began when they were asked to drain the pool to the back of the yard and they drained it to the front. We received a complaint from a neighbor and again asked them to move the drain to the back. Instead of complying, they tried to argue that it was legal to drain it to the front. My wife had to say to them that she did not want to argue, she was paying for the service and wanted it drained to the back. After that there were numerous problems with craftsmanship. The grout around the tile was sloppy, the light were poorly installed and did not seat flush with the sides of the pool. The edge tiles were poorly cut and badly installed it took several complaints to them to get them to semi re-tile and it is still sloppy. When they were acid washing the finish they got acid on the hand rail and turned it a brass color. They denied it had changed color. Then they tried to clean it but it is still discolored. Before we began the service we had the pool leak checked. Pinch-a Penny assured us they would take care of the leak even though we were willing to get the other company to fix the leak. After they were done, we had to pay for them to fix a new leak that somehow developed. This was a huge hassle and although it began well, we felt that we had to watch them and everything they did to make sure they were following through. Communicating with them was also very hard. They were always defensive and never just told us they would look into something or take care of it. Most of the time they would, come by and look at the issue, but not always take care of the problem. Overall this was a terrible experience. The sloppiness costs too much to fix but it is not worth trying to sue them. we are left with a poorly crafted job and a lot of disappointment.
Description of Work: Contracted to resurface pool with pebble finish.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$12,000

Ron G.
01/2016
5.0
pool cleaners
  + -1 more
We replaced our old pool pump with a new Intellipro variable-speed pump. We replaced the cartridge filter with the newer Hayward Swimclear cartridge filter. We replaced our older Polaris with a newer model and had a booster pump installed to increase/improve pressure to the Polaris. Our biggest concern was with the existing layout of the piping for the pump system. It was not a standard layout and was downright confusing to anyone who saw it. Tyler at Pinch-A-Penny Mandarin reviewed our old system, made recommendations and assured us that he would be able to redo the piping and improve it. He was very knowledgeable and courteous. On the day of the job, he showed up on time and spent the majority of the day on the project. When he was finished, my wife and I were amazed at how the entire system looked so much cleaner and more organized, especially the piping. The new system is working beautifully! The variable-speed pump is silent when running at low speed. With the booster pump, the polaris only has to run 4 hours a day and completely cleans the pool. Because the system is more efficient, we'll definitely see savings in our electric bill. I definitely recommend Pinch-A-Penny in Mandarin. Ask for Tyler. He went above and beyond for us and did an outstanding job.
Description of Work: Replaced and upgraded entire pool pump system including pump, filter, valves and a polaris pool cleaner. Added a booster pump for the polaris. Re-piped and improved existing piping.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Response from Pinch-A-Penny Mandarin
We appreciate the positive feedback from you, Mr. [Member Name Removed]! We are so glad you are extremely satisfied with Tyler and the work he provided you. We appreciate your business! Thank you very much!

George K.
12/2014
5.0
pool cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William B.
04/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Purchased pool products from them. Fair price and knowledgeable advise.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen M.
02/2014
1.0
pool cleaners
  + -1 more
This was thw 2 time this happened in the last 2 years. They knew I would have the pump repaired and yet did not act, Always want to get extra money to "bring pool back up" after they failed to act. AVOID THIS COMPANY!
Description of Work: While I was out of town on anextended trip, Tom the pool guy faled to keep up chemicals or repair a pump issue. I had been a customer for 6+ years. After coming home to a green pool, he offered to do repair and bring pool up to par for an additional 250.00.

Rating CategoryRating out of 5
quality
1.0
punctuality
1.0

$165

Response from Pinch-A-Penny Mandarin
[member name removed], I'm sorry you have had a bad experience with Pinch A Penny. This store is located on San Jose Blvd in Mandarin and unfortunatly we do not service your pool or area. All Pinch A Penny's are individually owned. We are sorry for your unpleasant experience with another store. If you need our help in anyway please give us a call @ 904-268-9561.

Harry F.
08/2012
5.0
pool cleaners
  + -1 more
They are great. They come and check the chemicals every week and make sure that everything is working properly.
Description of Work: PINCH A PENNY POOL PATIO SPA maintains the pool on a weekly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Brad T.
02/2012
3.0
pool cleaners
  + -1 more
I cancelled my service because they lost my trust.
Description of Work: Used their pool service for almost a year. Was very happy. Then my regular pool guy quit and my service suffered. They broke my in-line chlorinator and it took almost three weeks to get it fixed. My pump didn't/couldn't run that entire time. After calling them to complain and cancel my service, they were very apologetic and even offered a month of free service to compensate. More than reasonable. I agreed, but also decided to have another service company come out and give me a proposal. Norman pool service noticed that my Polaris wasn't working. I had just paid pinch a penny over $200 to rebuild it. He disassembled it right in front of me and I was shocked to find that pinch a penny had left several bolts out of it and that a filter to protect it from clogging had been removed and not replaced. I was incensed that I had just paid $200+ dollars for a rebuild and it hadn't been rebuilt. So I called pinch a penny and just cancelled my service. I didn't even bother telling them about the missing Polaris parts. I am extremely disappointed in being swindled. And, I never would have known if Sammy from Norman hadn't disassembled it right in front of me.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0

$100

Lindsey P.
09/2011
5.0
pool cleaners
  + -1 more
I was buying a house with a pool in absolutely horrible condition. They were excellent at evaluating and pricing the problems and potential risks. Good follow up, good response. Will definitely use them. Didn't end up buying the house.
Description of Work: They were awesome in responsiveness and follow up and I will definitely use them in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Harry F.
08/2011
5.0
pool cleaners
  + -1 more
Went to the store and talked with them regarding checking all of the components of a swimming pool at a home we just purchased. We asked them to come out, inspect the entire system, insure that all components were working properly, replace any broken and/or worn parts and then service the pool on a weekly basis for $110 per month. All of the employees in the store were helpful and knowledgable. The service tech that inspected the pool system arrived on time and explained how the system worked and pointed out all of the items which needed to be replaced or adjusted. Initial impressions were positive and we will be monitoring their service in the hopes that our first impressions were correct.
Description of Work: All pool pumps, water lines, filters and motors were checked. Broken and/or worn parts were replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Timothy L.
07/2011
5.0
pool cleaners
  + -1 more
Pinch a penny gave us a good price - $100 discount, and came out 2 days after we called to install. Very professional, on time, new pump works great. We also take our pool samples to them, they analyze for free, chemicals and other parts are relatively cheap.
Description of Work: We needed a new pool pump because of leaks and an electrical problem. They replaced the pump with a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

deanna T.
03/2011
5.0
pool cleaners
  + -1 more
please read what i posted above as my examples. Do hire Pinch a Penney Mainentance - Jason.
Description of Work: Please ask for Jason, as the tech, he's been providing pool maintenance for us for at least 4 years. He's honest, repairs only what needs to be fixed. I would not use any other company. He has fixed or replaced various items, so he knows this business. The reason we haven't seen him since Mar/2010 is that we finally replaced our cartitridge filter that was causing overall maintenance with various items in the pool (filters, polaris, pump) etc. The only reason we delayed til March was the pool was only 3 years old at the time. but we replaced with a sand filter and most of our quarterly problems went away. Another problem, even though the pool is relatively new, we have a retriever, and her fur and clogging up the drains at the bottom of the pool. Jason spent a couple of hours diving to unscrew the drain, then removing the drain, then emptying the plastic drain filters. I can't say enough good things about this guy. I've asked him if he does other maintenance type things but he doesn't. Totally professionally. Pinch a Penney is lucky to have him as an employee.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

AL T.
08/2009
5.0
pool cleaners
  + -1 more
The person from Pinch a Penny is very reliable. He appears to know what he is doing. He is very good, punctual and courteous. I once had a person come over who got an instruction manual. I could have done the same thing.
Description of Work: I use Pinch a Penny for replacing the charge for the solar cell.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    11112-1 San Jose Blvd, Jacksonville, FL 32223

    www.pinchapenny.com/local/mandarin

    Service hours

    Sunday:
    11:00 AM - 5:00 PM
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    Pinch-A-Penny Mandarin is currently rated 4.1 overall out of 5.

    Sunday: 11:00 AM - 5:00 PM

    Monday: 9:00 AM - 7:00 PM

    Tuesday: 9:00 AM - 7:00 PM

    Wednesday: 9:00 AM - 7:00 PM

    Thursday: 9:00 AM - 7:00 PM

    Friday: 9:00 AM - 7:00 PM

    Saturday: 9:00 AM - 6:00 PM

    Pinch-A-Penny Mandarin accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    Yes, Pinch-A-Penny Mandarin offers free project estimates.
    No, Pinch-A-Penny Mandarin does not offer eco-friendly accreditations.
    No, Pinch-A-Penny Mandarin does not offer a senior discount.
    No, Pinch-A-Penny Mandarin does not offer emergency services.
    No, Pinch-A-Penny Mandarin does not offer warranties.
    Pinch-A-Penny Mandarin offers the following services: Swimming pool equipment, automatic swimming pool cleaners, swimming pool heat pumps, swimming pool gas heaters, swimming pool solar heat systems, patio furniture, pool & spa chemicals, stain prevention & removal chemicals, weekly pool cleaning, pool & pool deck remodeling, swimming pool repairs & installs.

    Contact information

    11112-1 San Jose Blvd, Jacksonville, FL 32223

    www.pinchapenny.com/local/mandarin

    Service hours

    Sunday:
    11:00 AM - 5:00 PM
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 6:00 PM