Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Paragon Pools

Pool and Spa Service, Plaster, Ceramic Tile,

About us

We have won the Super Service award for 2015, 2016, 2017, & 2018 Fully Licensed and Insured!!! We are a professional service company that offers Weekly Cleaning Service, Green pool cleanups, Drain & Acid washing, Marcite refinishing, and Equipment upgrades. We are committed to outstanding quality and dependability! Cheers! ...and Thanks for giving Paragon Pools the opportunity to make you a happy customer!

Business highlights

18 years of trusted experience

Services we offer

Paragon Pools Greater Jacksonville Area specializes in service & repair for inground swimming pools: Resurface concrete pools, re marcite & re tile, Green to clean packages, Drain and Acid Washing, Weekly cleaning service, Pump/Filter repair and energy efficient variable speed upgrades, Salt water systems, LED Light upgrade, Pool safety fence installation.

Services we don't offer

Above ground pool service. Commercial pool services.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.748 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
0%
3
4%
2
6%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 26-48 of 48 reviews

William S.
02/2016
5.0
ceramic tile, plastering, pool cleaners
  + 1 more
unknown
Description of Work: Good pump, good service, and fair price. Easy to work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,185

Response from Paragon Pools
Thank you!

Michael C.
01/2016
5.0
pool cleaners
  + -1 more
Very responsive to phone calls and quotation process. Completed the work on time and in working order.
Description of Work: Replaced defective spa light with an LED upgrade

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from Paragon Pools
Thanks for trusting Paragon Pools as your pool specialist.

James F.
12/2015
5.0
pool cleaners
  + -1 more
Casey Handy does an awesome job maintaining my pool! He's punctual, professional, super nice, and has all the answers to your pool questions and needs. He has been maintaining my pool for several months now. I had let the pool go for several months and he started out with draining the pool and acid washing the surface. Really cleaned it up nice. I also had him convert my pool from chlorine to salt. Very professional job and I couldn't be happier with the results. The monthly service charge is a little high at $170. I wish it was a little lower but you can't beat the quality of Casey's work!
Description of Work: Weekly Pool Service

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from Paragon Pools
Thanks for the kind words. It's been great working with you!

MARLON M.
12/2015
5.0
pool cleaners
  + -1 more
They were extremely professional and on time highly recommend them
Description of Work: Installed and replaced our pool light

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Paragon Pools
Thank you for your business!

Patricia C.
11/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: I called Casey to clean and fix my pool when my original pool guy neglected it. Casey comes every week and does a great job. He charges more, but he tries hard to keep the pool clean.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Paragon Pools
Thank you!

Elliott R.
11/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Installed pool lamp. Went well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Paragon Pools
Thanks!

Jean-Marc C.
11/2015
5.0
pool cleaners
  + -1 more
I am very pleased with the work. They initially told me that they would try to fit me in later in the week, and since they had a cancellation they got to me the same day. Also they got to my house diagnosed the problem very quickly and at all times did not try to push me to use them for the work, asking me if I wanted to do it myself. I appreciated them giving me the quote and the option to delay some work as not immediately necessary, and also the willing ness to get the work done that same day.
Description of Work: My pump for the pool was not priming, and thus there was no circulation in the pool. I called and they came out and replaced 5 valves because a few of them had failed, which was affecting the pump. They got the parts and fixed the system the same day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from Paragon Pools
Customers like you are the reason we strive to do our best! it's always a good feeling to leave happy customers at the end of a job. I'm glad we were able to fit you into the schedule and get your pool circulating again! Thank you for your business.

Nancy P.
08/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Paragon fixed a crack in the pool deck and re-painted the deck. They also re-marcited the pool. Casey was great to work with. Everything was done exactly when and how he explained. We could not be happier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Paragon Pools
It was a pleasure working with you! Thank you for choosing Paragon Pools for your pool renovation.

Douglas H.
07/2015
5.0
pool cleaners
  + -1 more
Highly recommend a pool light upgrade with Paragon Pools. The light burned out on my 10 year-old lap pool and I spent the extra money to upgrade to an LED light. Well worth the money because it is a much cleaner light and it will last years longer. A great family owned business to deal with and very responsive to all requests. Will use in the future.
Description of Work: Pool light LED upgrade.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,025

Response from Paragon Pools
Thank you!

rollin F.
07/2015
5.0
house painters, pool cleaners
  + 0 more
Paragon pools completely replaced our pool liner and painted the deck. The job exceeded all expectations and the followup and communication was fantastic. Highly recommended.
Description of Work: Install pool liner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Paragon Pools
Thanks!

Kasey P.
06/2015
5.0
pool cleaners
  + -1 more
He was able to stop by the next day and responded quickly each time I contacted him. Unfortunately he was unable to repair my lights but gave me comprehensive information on why, and recommendations on how to accomplish the repair in the future. He also agreed to put everything in writing for my records etc. even though I don't require any of his services. Excellent service. Recommend highly.
Description of Work: I asked Casey to give me an estimate on repairing or replacing my pool lighting system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Paragon Pools
Good luck on selling your house! Let us know if you have any more questions!

Lewis L.
06/2015
3.0
pool cleaners
  + -1 more
I chose another provider, Paradise Pools, as the owner personally came out, had brochures, followed up personally with a visit and sat down with me with even more brochures and the estimate and discussed all the features and benefits of the products and services on the estimate. I ended up going with Paradise Pools, at a slightly higher price, because of the excellent service and attention to detail.
Description of Work: They were very responsive and responded to my request for a quote very quickly. They came out the next day and met with me to discuss a new high efficiency pump, filter, and salt water system as well as new jets and a new LED pool light. The estimate was emailed to me and that was about it. No follow up call or visit to discuss details of the project or benefits of the equipment and or differences in models etc compared to other estimates I may have received.

Rating CategoryRating out of 5
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$4,500

Response from Paragon Pools
I apologize for the miscommunication on my part. In my experience, once a project is quoted, it's best to let the client come back to me as I know they may be receiving quotes from multiple providers and might like time to think them over without a provider constantly messaging them. I understand that this was not the best way to communicate with you, and I do apologize for that, but I am happy you found someone to complete your project.

Wendy R.
06/2015
5.0
pool cleaners
  + -1 more
After calling provider about pool equipment issue, I remembered to check warranty info since pool is shy of 3 years old. It ended up being under warranty so I went back to pool company who installed pool. BUT, I would use Paragon in the future. This was the ONLY company that saidthey could get out same day. Also, he was very professional and understanding when I had to cancel appt when I learned equipment was under warranty.
Description of Work: N/A

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Paragon Pools
We are glad your equipment was able to be fixed under warranty and look forward to working with you in the future.

Mary Beth M.
06/2015
2.0
pool cleaners
  + -1 more
I had sent an email to this provider (as it was easier for my schedule) requesting an estimate on pool services. Did not receive an email back for 4 days stating they had problems with their email and they did not receive it in a timely manner. By that time I had already found another provider.
Description of Work: N/A

Rating CategoryRating out of 5
responsiveness
2.0


Response from Paragon Pools
We apologize about the email delay, and are happy you were able to find another provider

TONI S.
06/2015
5.0
pool cleaners
  + -1 more
Casey answered the first time I called him. We were trying to get the work done in a timeframe we knew might be difficult. He came out and gave us an estimate which we liked. He kept in touch and completed the job along with the add on of the new cartridge much sooner than we even originally asked. We have now contracted for monthly service.
Description of Work: resurfaced pool with pebbletech. replaced cartridge filter with one to accommodate size of pool and re-plumbed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Paragon Pools
Thanks! It was a pleasure working with you.

Jim R.
05/2015
5.0
ceramic tile, plastering, pool cleaners
  + 1 more
Casey showed up right on time and we had the estimate promptly. Once we decided to use them after obtaining 2 other estimates the job was scheduled quickly. Their estimate was right in the middle and we felt comfortable using them for the job. Manny was the tile guy and he did a fantastic job, his attention to detail was like no other contractor we have ever used. He strived for and obtained perfection installing the tile. Once the tile was completed the marcite was completed quickly and we were filled with water within 2 weeks from the start of the job. I would recommend using them and would not hesitate to use them again.
Description of Work: New tile and marcite for the entire pool, installed a hand rail in the pool.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Paragon Pools
It was great working with you guys!! Thanks for your business.

wahneta H.
05/2015
3.0
pool cleaners
  + -1 more
First off I will say Casey is friendly , But he upcharges , he charged me $360 for 2 return trips and chemicals to get phosphates under control that he should have been maintaining over the last few months. He regularly up charged me small amounts and my pool never really was as clean as I was used too. I have had a pool for 8 years and he seem to use chemicals sparingly because before he would be back the pool was turning green every week. We parted ways , before and after I have had pool people who don't up charge and keep my pool clean without extra trips and chemicals fees. Nothing wrong with charging what the market will bear I just want all to be aware that that is not always the norm. I prefer to not be charged extra for work I already was paying for. If you are being paid to clean a pool why do I have to pay you extra to clean the same pool. Just saying you know?I can promise you Casey and Paragon pools has done work at my home I have receipts if needed. I have no reason to lie and time will tell with more reviews unless he has changed his practices , Saying he didn't do work at my home or for me is an incorrect on their part. You cannot block out the bad or fair reviews and keep the good reviews .
Description of Work: I hired Casey to clean my pool monthly but we didn't see eye to eye .I can promise you Casey and Paragon pools has done work at my home I have receipts if needed . I have no reason to lie and time will tell.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$360

Response from Paragon Pools
Paragon Pools has neither worked for this person, nor done any work at this address [member's address removed ].

Laura B.
05/2015
5.0
pool cleaners
  + -1 more
Arrived on time, did a fantastic job, and went above what we expected. Great service, I highly recommend them
Description of Work: drained, acid washed and pressure washed in ground pool

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$925

Response from Paragon Pools
Thanks for your business, We hope you are enjoying your pool again.

Danielle S.
04/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Hired for weekly pool service, very happy so far!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Paragon Pools
Thanks, We appreciate your business!

Samantha M.
03/2015
5.0
pool cleaners
  + -1 more
My pool was gross; the recent pollen fall had wrecked the surface and tons of it had settled on the bottom, turning my pool an unpleasant shade of green. I contacted Casey after finding Paragon Pools on Angie's List and he promptly set up an appointment to come check out my pool; I called him on a Friday and he took the time on Saturday to come to Lakewood and he wrote me out a quote on site. I was really surprised how quickly he was able to clean my pool too; I was told it could take a couple weeks and after a few short days, the pool was back to normal. He was there everyday while the cleaning was going on, checking chemicals and making sure everything was going as planned. Overall, I'll definitely be keeping Paragon Pools in mind when my pool needs some more upkeep. They're friendly, fast, and professional, and sometimes you just need a pool boy!
Description of Work: Green to Clean service - Took my gross green pool and made it look spotless!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Paragon Pools
Thanks for the kind words! It was great working with you.

Fiaz S.
02/2015
5.0
pool cleaners
  + -1 more
Went very well - provider was very proactive in scheduling and very punctual. Work was of good quality. Would use them again
Description of Work: Installed new pool pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,185

Response from Paragon Pools
Thank you! I'm confident you will love your new energy efficient variable speed pump.

Jeffrey W.
08/2014
5.0
pool cleaners
  + -1 more
After I renovated my swimming pool, I contacted Paragon Pools for a quote on weekly maintenance. Casey came right out and I hired him on the spot. For $125.00 per month, he cleans my pool, checks its vital signs and maintains the chemical balance once a week to keep my pool clean, clear and ready for action. The monthly cost covers the normal chemicals required. A few times my phosphate levels have spiked (due to heavy rains) which required additional chemicals and there was an extra charge of $10 - $15 on my statement. After spending several thousand dollars to renovate my pool, it's worth every penny to take care of it. When I renovated my pool, I kept the existing pump. Said pump gave out shortly after being put back into service. Casey replaced it with a variable speed Pentair pump. The cost for this was about $1000, but the variable speed pumps are extremely efficient and I will recoup the premium I paid over a regular single speed pump in its first year of service. In summary, I'm happy with Casey's service. He's professional, reliable and friendly. After he's done with the weekly service, I get an email within minutes to confirm what was done and if there were any issues. I've recommended him to friends and neighbors, and would recommend him to you if you're looking for pool service or repair.
Description of Work: Weekly maintenance for a 12,000 gallon swimming pool, including cleaning and chemicals.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

mary L.
07/2014
5.0
pool cleaners
  + -1 more
IT went well.They provided a service as told to us . We are very pleased with the outcome .Also very pleased with how it progressed in a timely manner. GREAT JOB GUYS...THANK YOU FOR RESTORING OUR POOL TO NEW LIFE ..
Description of Work: installed a new pool liner ,after removing old liner and repaired the bottom of the pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,328

Response from Paragon Pools
You guys were awesome to work with [member name removed]!! Thanks for continuing to be a great customer!
    • 1
    • 2(current)

Contact information

11250 Old St Augustine Rd Ste 15350, Jacksonville, FL 32257

http://www.ParagonPoolsJax.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pool and Spa Service,
Plaster,
Ceramic Tile,
Exterior Painting,
Computer Repair

FAQ

Paragon Pools is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Paragon Pools accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Paragon Pools offers free project estimates.
Yes, Paragon Pools offers eco-friendly accreditations.
No, Paragon Pools does not offer a senior discount.
No, Paragon Pools does not offer emergency services.
Yes, Paragon Pools offers warranties.
Paragon Pools offers the following services: Paragon Pools Greater Jacksonville Area specializes in service & repair for inground swimming pools: Resurface concrete pools, re marcite & re tile, Green to clean packages, Drain and Acid Washing, Weekly cleaning service, Pump/Filter repair and energy efficient variable speed upgrades, Salt water systems, LED Light upgrade, Pool safety fence installation.
Above ground pool service. Commercial pool services.

Contact information

11250 Old St Augustine Rd Ste 15350, Jacksonville, FL 32257

http://www.ParagonPoolsJax.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM