Response from NAVIS PACK & SHIP OF JACKSONVILLE
Jo Ann speaking in email on 6/18/2014 When we first started our conversation about moving your daughter’s items you did mention that she could get into her place on Friday 20th, and you were hoping to get her stuff there on that date. I did discuss with you that we would be delivering the shipment to one of our agents, and they would be in contact with your daughter to schedule a mutually time to make the inside delivery. In fact you got upset when I said I could not commit to that one day, and you told me you had never heard of a moving company not being able to give you an exact day for a delivery. That is when I went into detail about how we packaged / wrapped / boxed / palletized the items and shipped by truck freight. You then told me you understood the process and why I could not commit to the 20th. Then you took a couple of days to think about it, then came back and booked the shipment. Jo Ann speaking in same email: You also asked me to contact the San Fran moving company because "you thought I would have more influence with them." Yes I agreed and I have followed through with doing that and put my conversations in writing to them so there would be NO misunderstanding about what I was saying and what we needed. In fact, I have followed through not only once or twice, but as of today it has been three times……and tomorrow will be four times. Mr. [Member Name Removed] speaking in email: Further, when we originally agreed to the move, you indicated that the goods would hopefully be out of you place early last week, which did not happen. Jo Ann: If I am remembering correctly, we had difficulties in being able to coincide the pick-up around the times that your maintenance man was going to be at your home, as you were out of town. Also if I did make the remark as you have indicated above, that I would try my best to get the shipment out asap: you can bet your sweet bippy that we really tried to get it out by that time and date. We do finish up our customers shipments as they come into the warehouse, and there were several other shipments that came in before yours and I felt like I needed to show them the same courtesy of getting their shipments on their way before yours, because they were picked up first. As you know, I did take two guys off of one of the larger moves that I had them working on and had them go ahead and do yours. So, actually that was not fair to the other customers, but I did this to try and help you the best way I knew how to. Please also keep in mind that the key words to the saying you are quoting me as saying is “I indicated that the goods would “hopefully” be out of my place early last week. We really tried to make your deadline and accommodate you, but it seems that it just is not going to happen. We could not just “throw” everything into boxes without packing them correctly, because we wanted to make sure that everything travels from one side of the United States to the other side as safely as possible. I also wanted to say that you and I have talked just about every day since the items were picked up. If it was not every day, it was every other day. I was keeping you updated on what was happening as best I could. Once the shipment is in the hands of the trucking company, it can travel only so fast across the country. Mrs. [Member Name Removed] also complained about the price, and the cost going up. Mr. [Member Name Removed] was very well aware of the fact that when I gave him the quoted figure that it was estimated ONLY, as we had not seen the items, and I was guessing at the weight based on what he was telling me. He was in such a hurry to get the shipment booked and picked up that he didn't share everything that he wanted us to take. The person that met my crew there at the house, pointed out what all was going. Naturally, if more goes, then the weight will increase. Mr. [Member Name Removed] also signed all of our forms stating that the weight was estimated at 1200# and that he would be responsible also for any weight over that 1200#. The actual weight came out to be 1,750#. So, yes the weight went up, meaning that the price increased also. I would like to also point out that everything in the shipment arrived in the exact same shape as it was when it was picked up from the residence. I believe that this should also speak a lot about how we took care of the goods, and packaged them securely so there was no damages. This shipment traveled from one side of the United States to the other side of the United States.......so there were several stops in between, and transfers from one truck to another. YET THERE WERE STILL NO DAMAGES. I really don't know what else I could have done to please Mrs. [Member Name Removed]. I really tried, as I knew that my reputation was on the line and that is something that I want to "always" be in not good but Great Standings! Jo Ann Bond, Owner Navis Pack & Ship of Jacksonville I am very sorry if you are not happy with me and my company. We really do try to take care of all of our customers and try to make their move as easy on them as possible. Have a Blessed week! Jo Ann Bond, Owner 4811 Bowden Road Jacksonville, Florida 32216 voice: 904-880-7676 fax: 904-880-7787 email: JoAnn.Bond@goNavis.com web: www.JaxNavis.com blog: http://www.goNavis.com/blog follow: CONFIDENTIALITY NOTICE This message may contain privileged or confidential information that is intended to be used solely by the individual or entity named above. Disclosure, copying, distribution or use of such information is prohibited. If you received this message in error, please immediately advise the original sender by reply email and delete the message and any attachments without using, copying or disclosing the contents. Thank you. Navis Pack & Ship Quite honestly, I do not understand why it has taken Mrs. [Member Name Removed] almost 2 years to file this complaint with Angies List. If we were that bad, I would have filed my complaint immediately. Plus, I tried everything that was possible to accomodate Mr. [Member Name Removed]. Mrs. [Member Name Removed], never even came into the picture until the delivery of the goods. She had no clue what conversations or emails had taken place between Mr. [Member Name Removed] and myself. Therefore, I do not think that she has the right to complain about a job, when she doesn't know all of the facts and the verbal conversations between the person who booked the shipment , which was Mr. [Member Name Removed] and myself.
