Musgrove Total Property Management

Chad Musgrove and I met at my house to discuss landscaping a portion of the front lawn. We discussed the scope of the work and the placement of the stone edging parallel to the street. Following our meeting I provided Chad my property survey as reference for the work. I provided details specific to my property elevation that included identifying the property sloped flush to the street and the water meter located in the center of the lawn was lower than ground level. Also specified was the type of aluminum edging to be used around the water meter and placing edging stones even with the ground. I inquired whether stone edging was an appropriate application between my neighbor’s and my property which Chad responded it would look good. I was out of town when Chad sent me a video of the front lawn landscaping. The stone edging along the street was crooked. I immediately called him asking that the stone edging be placed in a straight line. Chad responded that because I wanted every inch of my property encompassed this was the reason for their crooked placement and it looked really great. I asked about access to the water meter as it wasn’t apparent. The water meter was completely concealed. When I returned home, the front lawn landscaped area was in disarray with weed mats billowing in the wind and stones askew. I sent Matt an email on saying I was in town and we needed to talk. I asked that the stone edging be straightened. The edging along the street and my neighbor’s property were crooked and bowed, respectively. Chad said he wasn’t going to cut the street asphalt and tree roots caused the bowed edging between property lines. I never anticipated a landscaper would place stones crookedly unless it was part of the landscape plan. There was ample time for Chad to determine if there were impediments to placing edging between the properties. Chad sent a worker to frame the water meter with stone bricks, which was not the aluminum I specified. Chad dismissed my objections and said he was sorry the work wasn’t up to my standards. I left Chad numerous voice and emails without results. It became clear Chad wasn't going to respond and resolve the poor landscaping work. I wrote to the owner of the company. Shortly afterwards, Chad sent a worker to straighten the brick edging and install the aluminum water meter edging. The quality of work and appearance are poor. This is the third and smallest professional landscaping job I’ve undertaken and it’s been the worst experience.

Great! You deal directly with the owner of the company. There is always quick communication and a prompt response to a phone call if he doesn't answer the phone. They do what they say they will do, when they said they would do it, perform in a professional manner, and they charge a reasonable price. The owner and staff are professional, accommodating and very anxious to please!

They did an excellent job. Not only did the letters from our HOA stop, but we won Yard of the Month after Musgrove did their work. Plus, another neighbor used them a few weeks later and got Yard of the Month the following month! The company was very responsive and did a great job.

The path is fine, and the sod died within weeks. They said they would come and do the job they promised and re-do the job. The company has not answered my calls or Angie's List jobs. The pallet & half of sod was $600.

unknown

Very patient

We have used Musgrove Landscaping for clean up, removing dead areas of grass and laying sod. This last time was for trimming of all the pampas grass plants and yard clean up. He and his men are knowledgeable of plants and what needs to be done. They work neat and clean. Pleasure to deal with.