Metro-Rooter

It was good, they were very flexible and try to get out as soon as possible.

Metro-Rooter responded when other plumbers couldn't/wouldn't. My good fortune that the others were too busy! Tom handled our problem quickly and efficiently plus shared some helpful tips for us homeowners new to St. Augustine and found our water shutoff valve for us, too We will definitely call Metro-Rooter for our future plumbing needs.

The service pro was out the day after calling and on time. He was very professional and friendly. The price was high but we were willing to pay it. However, later that day we realized the pipe was still leaking. After calling they promised to have someone out the next day. No one called, no one came. Day two, same service pro calls on the way. No one was home because no advance notice was given so he said he would be by that evening. Another no call/no show. Day three, another no call, no show. Dissapointed!!

Metro Rooter was suggested by our real estate agent as the cheapest way to inspect a septic system at a house we were considering purchasing. Long story short, the experience was horrible. On the day of inspection the inspector told our agent and the homeowner that there were only a couple small issues and that the system passed inspection. The homeowner agreed to fix the issues and sale went into contract based on that verbal report. Then, for two weeks or so our agent could not get in touch with anyone to get a copy of the report. Then one day I get a call from our agent telling me she finally got the report, that it said the septic had to be completely replaced to tune of about 10k and the homeowner was getting ready to cancel the pending sale. This amounted to alot of STRESS on our part. As we couldn't trust this report, based on the huge disparity between verbal and written report, we were forced to hire another company for another report. Low and behold this report came back in 24 hrs and confirmed that, besides the minor issues noted in Metro Rooters report, which had already been fixed the septic system was fine. We have been living in this house for months now and no issues. My firm belief is that either there was a complete breakdown in the inspection process or Metro was trying to drum up business by saying we needed new tank and field. Either way, this situation caused much stress and cost me an additional 475.00 by hiring a separate company. I would not under any circumstances hire this company for any business, especially inspection of septic fields.

I’m a fool . . . hee-hee! May 21. Our commode was not always refilling after being flushed. Sometimes it did, sometimes it didn’t. It had something to do with the flotation device within the tank. As a member of our family was having a birthday on the 23rd, I was concerned because guests were coming over, and at least one was spending the night. We called three plumbing companies that we had used before, but none was available. We called Metro Rooter. They sent someone over within a couple of hours. (Have you ever had misgivings when speaking to a repair man whom you’ve never met?) I showed him the problem and mentioned that we also had a leaking faucet in our other toilet. His labor quote was over $200.00 (I forget the exact amount). I also mentioned that the toilet that was not always flushing and needed to be plunged. He added an additional $75.00 to the $200.00 + for snaking the commode. After he had finished in the first bathroom, he told me that he could not repair the faucet in the second bathroom and that I needed to buy a new faucet. I said I would. He told me to let him know when I had purchased the faucet. He left after approximately forty-five minutes of his arrival. He had not billed me at this point. I went to Lowes and purchased an on-sale Pfister for approximately $120.00. When I came back home, I used the toilet that he had repaired, and the lever became stuck, which caused the commode to continue to run. I manually dealt with it and made note to inform the repairman. When the repairman came to install the faucet, I told him about the lever becoming stuck. He responded, “You should have told me before.” I told him, truthfully, that it hadn’t happened before. He said it needed replacement parts to the lever, which he had in his truck. He installed the new parts. Then he installed the faucet. Total cost $393.25. Let me repeat that: $393.25. I paid while reprimanding myself for my foolishness. This is not over: Within five days of the service, I’m plunging the toilet. I get that . . . I’m a fool. Within seven days of the service, it’s discovered that the sink is leaking. It appears to be the drain of the newly installed faucet. We remove everything from under the sink and call Metro Rooter. We asked for a different repair man to be sent. We are told -- led to believe -- that it will be repaired without charge. The new repair man arrives, examines the sink and says that the faucet is probably faulty, and that Metro Rooter is not the source of the warranty. I needed to return the faucet to Lowes and exchange it for a new one, which would be installed for $135.00. I said goodbye. (I still hoped Metro Rooter would reconsider, which is why this review may seem late.) The sink still drips. The toilet still must be plunged. We are saving for a different plumbing company to perform the repairs. I was a fool . . .

Their nighttime support staff was great and got us scheduled for the next day, a Saturday. Their technician, Rob, was wonderful! He was very knowledgeable, professional and courteous. He went the extra mile to determine what caused the problem, found the source of the problem, and fixed it within an hour. Hope we never have a problem like this again, but if we do, it's MetroRooter we'll call for sure!

We were very pleased with it. I think they were very responsive. It was very good.

My husband was in and out of the hospital at the time, 23 times to be exact. They came and pumped and told me the pump had to be replaced. I had them come back to install the new pump. . (4 years ago) $260.00 for the pump out, not bad- $425.00 to change out a $100.00 pump. 2 days later the pumps not working again. Mind you I'm working 12 hours a day and living at the hospital in my off time. Call them back out, the man comes to the door tells me it was the breaker, charges me another $80.00 to flip my breaker. I asked him why it tripped the breaker, I was told that was an electrical problem and not his job. I told him the old pump never tripped the breaker. He said call an electrician. No time for this crap... 4 years later the pumps shot again. I'll update this after I get a different company out here to pump and replace the AGAIN!

In the end the guy ended up not putting plumber tape on the hose connecting to the tank. When we woke up the next morning our bathroom had 2" of water. We called and they refused to clean and dry the mess, this ended up warping our bathroom cabinets and soaking our carpet. They did send someone out who actually fitted the toilet right and got it all sealed up but the fact they refused to take ownership for their mistake and clean up the mess is unprofessional. It has also caused damage to my bathroom. Stay away from this company I will never use them again nor will I recommend them.

They did not finish the job as properly as I would have hoped them to. There were some plants that I asked them to try and save and they disregarded it, to get the job done faster. It would have taken them more time, and they just disregarded what I asked them. The work itself was well done.

Great. The employees were professional all the way through. Though a bit higher on the cost; the outstanding services received (past and present) were nothing short of exceptional.

We called on Saturday of Labor Day weekend because they had a 24 hour Emergency Service listed. Although Metro-rooter was not the first place we called, all the others listed on Angies List as 24 hour service did not answer their phone. We left messages for the others, when we got to this number they answered the phone. They said they were very busy but could fit us in in the afternoon, which they did and we were very pleased. He was very nice, professional and honest, and explained what was wrong (alarm had gone bad and was going off without a reason). He even said it was optional to replace the alarm, that some people choose not to have an alarm at all. We chose to replace the alarm, and he had one with him, he replaced it and charged a reasonable amount. We were very, very pleased with this service. We would definitely recommend.

I would definitely hire them again. The driver was courteous and slow when backing into my driveway (we have lots of trees). He completed the process in about 40 minutes, answered all my questions and gave me $10 off for having my husband dig up the pad opening.

I made the mistake of not getting additional quotes and am now regretting it. My experience with metro-rooter was sub-par. High pressure (sales) tactics to have additional services performed. For example, I was initially told the sewer line from the house would need to be replaced within a year. That quickly changed to six months, then a month, then a possibly a week or two. Needless to say, the sewer line is fine nearly four months later. Don't be tricked into anything, the plumbers work on commission. I was convinced to rebuild all three toilets, only to find out later that it would have been cheaper to simply have the toilets replaced. The stops installed in sinks have already broke. Don't be tricked, the plumbers work on commission.

I called Metro Rooter on a Sunday, who gave me a quote and said there was 1 ahead if me and it would be just a couple of hours . They would call me to let me know when they were on their way. This was 11am. I called back at 3 and was told very rudely it takes time and they will call. I asked if they were for sure coming and was told yes. I called back at 5 and was told I will be called . I explained it had been 6 hours, she said she would check. She came back and said I would get a call in 45 min. At 6:30 , I was called and asked if I needed a quote , I told her I was given a quote and was still waiting. She said she would check. Called back and said the truck had broke down and not sure if they would get to me. Called back at 7 and said they could come in the AM After 1 customer at 11, they had to have known well before 7:00 that we would not get service. It took 8 hours for them to tell us, after I called to check multiple times. I will never use this company !

They were very good, they were out promptly, and they fixed it as far as the smell coming into the house through the drains. We are in Florida, and I had no idea how all this works. I wasn't used to big, huge septic tanks buried in the front of the yard. The guy was super nice, he explained everything to me, and he gave me an estimate days before, and they were right out when they scheduled it.

I contacted this company before for a similar issue. The tech called before arriving, arrived on time, and was able resolve the issue quickly. The only thing that I could see that could have been improved was a little more attention to clean-up after but given that I had been unsuccessfully trying to fix it myself first, I can't fault the tech for that. I have used this company on two previous occasions and have been very happy with the work that they do and the price is reasonable to the point where I am kicking myself for having tried to fix it myself rather then call them first and wasting the better part of a perfectly good Saturday. Highly recommended.

We had just finished a major renovation of a 45-year-old home, including two new bathrooms and a new kitchen. Within a day of moving in, the entire sewage system began backing up. Attempts to root the main line failed, and the plumbers who tried said it felt like they were running into sand. Metro came out the next morning and had the same result. The technician then spent four hours digging up the line outside, only to find that it ended about twenty feet from the house. It appeared that someone had dug up the main sewer line and broken it during the construction of a new addition on the house. The problem was finding the other end of the sewer line, which apparently was at least 15 feet away and could have been in a large area. After nearly 5 hours of work, he offered to take his initial estimate for the work--about $150--which he had given long before we realized the extent of the work to be done. We insisted he charge his hourly rate instead. The technician came back the next day with TV equipment so he could trace the sewer line from the street, which is about 200 feet away. He finally found the other broken end and then dug it up so that he could connect the line. I have nothing but praise for this company and for the professionalism and persistence of their employees. I used them again for a minor problem and had the same experience.

Excellent. The vendor was punctual, thorough and complete. The tenant has not called back with the same problem again.

Pretty straight forward. Showed up when they said. Did a great job. Cleaned the site and replaced the sod. Very personable.

Upon identifying actual cause and severity of septic problem we took bids to replace entire septic system and bring new system up to current codes. Metro Rooter was not the least expensive nor the highest however they offered to manage the entire process for permits, plumbing, securing a electrical contractor and install the entire system. It was a massive undertaking since the old system had to be dug up and removed and I am very pleased with every phase of Metro's process. The gave me proper expectations on timing throughout the entire process from Dan Coates, the ladies in their office to their equipment operator Hank and installer / plumber Mike who were over the top on quality of workmanship and especially pride in their workmanship all the way from the 1st shovel load of dirt to laying the last piece of sod. I would not wish this project to any of my neighbors but if they need to do anything with septic or plumbing I will highly recommend Metro Rooter. Tand T Mandarin

The Metro-Rooter guy (Rick) was very personable, but kind of a salesman as he bumped the quoted price up from $131 for the disposal (Badger 50) + $151 labor = $282 to around $330 or $340 because he needed to replace a couple very old and rotten iron pipes that had holes starting in them with PVC. Rick had all the parts and equipment needed and set up his work space very professionally. He was very fast and got the disposal replaced and the other part re-piped in less than an hour. My final bill came to $370. Didn't argue - just went ahead and paid it - figuring and quot;live and learn.and quot; At least it's fixed and I don't have to take another day off. Can't imagine how much more it would have cost if he had fixed my other plumbing issues. Didn't even bring it up. On a side note: I've used Metro-Rooter many times before and received much better pricing with outside plumbing problems. Was having a re-occuring problem several years ago with my drains getting clogged and they fixed it so there is a pipe/outtake on the outside of the house where it can be flushed out when needed, which was very labor intensive. This required searching for the pipes, digging amd trouble shooting. For that project they only charged around $400 and that took hours, and has completely solved that problem. They would have received an A+ for that whole project. All in all - their guys are usually good at what they do and I would hire them to do something major like re-piping or finding leaks outside (they also have done that for me) but probably not for the smaller things like sink or toilet issues as they are pricey for that type work. Maybe all plumbers are though - might be a more suitable job for a handyman. Kind of over-kill for plumber's resources. Meanwhile after and quot;googlingand quot; my other plumbing issues it seems they may be easily and inexpensively solved by a few parts from Home Depot. Wish me luck. LOL!

Except for rain delays, everything went as scheduled. They followed through on promised tasks in a professional way.

I needed help installing a toilet in a downstairs bath. They arrived on time, we're relaible and did a great job. Would defeinetly recommend.

Only used them to pump out septic tank and that went OK . I think you need to be careful in terms of any plumbing or septic system replacement because they are too expensive and do thingd that may not be necessary .