McGowan's Heating & Air Conditioning

Terribly incompetent company. I am not sure why Channel 4 would support such an unprofessional organization. Says all one needs to know about Channel 4 as well. McGowan's will charge for a service call with no intent of follow up. Anyone intentionally and continually patronizing this organization is meshugana.

D simply because service tech was good. Waiting for a part that was prepaid. Customer Service worst Ive ever experienced. Answering service can only take a message. 3 messages left no return call over a week. Had I read the online reviews I would never have signed with them. READ the REVIEWS

We bought a new home in March 2017. McGowans installed the upstairs and downstairs units on Feb. 20, 2017. In October, the upper unit failed completely. We called McGowans. They evaluated the problem and told the unit need a new coil but that warranty was expires. We paid them $1068 to replace the coil on October 10, 2019. Yesterday, the unit failed again. We again called McGown and were told that the coil had damaged “Some valves” when it went bad and those valves needed to be replaced. We were also told that while the parts were still under warranty, the labor was not so we would need to pay an addition $1200 to replace the valves. Considering that they should have identified the damaged valves when the coil was replaced, I suggested that they should reduce the labor charge because now I was having to pay twice for the same work. The technician called his supervisor to see if they were willing to reduce the labor. The supervision refused and said we had to deal with the manufacturer to get any relief on the labor. I then asked the technician if he could give us a written description of what needed to be replaced. At first he said no problem. However, he came back in the house a few minutes later and told us his supervisor told him not the give us a write up of the problem, that we didn’t need it. A company who refuses to stand behind their work and then refused to be transparent with their customers is not a company that will ever get my business again.

Fail. Lost air conditioning after a lightening strike, as well as many neighbors. McGowan installed all our HVAC’s in new neighborhood. We had a prepaid, preventive maintenance contract, hoping for 1st in line service, NOT. Called Tuesday evening, left message, with after hours service, two hours later received call, rep talked us out of service call that nite, but would have office call 1st thing in AM, Weds.. Never occurred. We began calling around noon, Weds., several times, no answer, left message(s). Thursday AM, received call, at this point we had contacted other service provider. Tues thru Thurs without AC in Florida is not good. We are senior citizens, this borders on criminal, if we had been invalid in anyway the results could have been bad.

Good. Responded quickly for service and serviced our heat pump. We have had a service contract, twice yearly for several years

Excellent! Can't say enough good things about this company. We had a policy with American Home Shield and when the a/c quit in the middle of a very hot July 2017, they were called. There were multiple problems with the contractor that AHS sent that spread out over several weeks and the temperature inside the home was higher than outside! But, that's another review. Finally, after multiple problems that the AHS provided contractor seemed to cause and not know how to fix, I called McGowan. They came out the very next day, diagnosed the problem quickly , had the required part on the truck and fixed the problem within 2 hours while the other AHS contractor literally spent several weeks. Their service call and repair were reasonably priced and nowhere near the amount of money the other contractor said it would cost. We will look at getting a yearly maintenance contract with them.

We feel we got the best installers around. They showed up on time, were professional and knew exactly what they were doing. After they were finished, which wasn’t not about 2 1/2 hours, they went through with us setting up the new NEST thermostat for both zones. They left our home clean of any debris. Our system works perfectly. They did an awesome job and highly recommend them. The price is well worth the services that we’re guaranteed and their long track record gives us piece of mind.

Over all very impressed with this company as they always showed up when we expected them and ultimately installed unit on a Saturday so I didn't have to miss work. Cleaned up job site after installation and always wore shoe protection as to not mess up our carpet. There was a few kinks with a wiring hook-up but the Service Manager came out to assist and ultimately saved the day. I sign in to the JEA website to track my electricity use and it has came down from 79 KW a day to now in the high 40's. AC was pricy but when your laying in bed sweating who care so being cool and comfortable is definitely worth it. I would highly recommend calling this company if you need a new system.

I have been using them. They really are very good. I would give them A's in every category. I would use them again. I'll continue to have them be our AC guys.

Great, they were on time, accomodating and professional. Willie is very good at explaining the issues, even sent photographs

The first time seemed to go ok, last year. The tech was young, but seemed competent. He said he found "mold" on the intake (condensor coil) of our upstairs air handler and it would be $800 to pull and clean it. I confirmed a new unit as about $1500 so my assessment was not to put $800 into a nearly ten year old unit. Just replace it if it dies. He did his best to clean it, however and moved the UV light to try and prevent future problems. The second round was a different story. I was not home so what I know is based upon my wife, documentation, and follow up with Tom Regula. In short, the tech allegedly checked the units and found one or more of them to show evidence of "leaks". (I believe the subcooling was listed as very low on both, with identical numbers). The recommendation was to do a leak check and I believe that was $300 or so each (dual zone) and if coil replacement needed, up to about $3k (inner and outer coils noted on both). He said he added a pound of refrigerant to each, I believe. Of the same mindset (builder grade, less efficient, about 10 years old) I asked for a replacement quote. I believe the quote was about $13k for ONE unit. I ended up calling Air McCall for a 2nd opinion. (Note: they will do this for free if you have a written diagnosis from another vendor. I only had this on one unit so I paid about $50 for the 2nd unit to be checked.) Long and the short, the tech from AirMcCall found both units operating normally and while subcooling was a little low on one it was fine on the other. He also said that he found the Schraeder caps on the refrigerant intakes off (set aside), the brass top cap on that intake finger loose. (Was this potential light sabotage to cause or assist "leaks" or simply an oversight/error? I cannot say for sure). In looking at the estimate it is also painfully clear that it made no sense. The upper unit is a 1.5 ton heat pump and the lower is a 3.5 ton A/C (matched to a gas furnace). The McGowan's estimate was for a 4 ton (Carrier Infinity apparently only comes in full ton options) heat pump. The problem is that no one said you can use one big unit for both zones and the lower is an A/C. With these highly disparate opinions and an estimate that made no sense I contacted Tom Regula at McGowans. (It was not easy to locate his email but if you keep digging you can find it). I explained the concerns in detail. To his credit, he responded promptly but not in much detail. He did say that they have complex/expensive testing units that they hook up and this simply spits out data which they use as a large part of their diagnosis. (One person's professional opinion, but this sounds like an entity trying to make up for inexperienced staff with better technology, which is a dubious solution in many cases). Because I had at least a reasonable suspicion that the McGowan's tech may have intentionally left caps off/loose to bolster a "leak" claim (so as to cause a need for otherwise unnecessary service) and because of the very suspect replacement estimate, I asked the FL Department of Professional and Business Regulation (DPBR) to do an investigation. They ended up coming back with a letter after a few weeks saying it was out of their jurisdiction, encouraging me to get a lawyer and sue. I followed up with Mr. Regula and told him I had no intention of litigation and suggested that if they wanted to resolve the concerns and win back my loyalty they likely would wish to send out a senior tech and re-verify the opinions and estimate(s). I gave Mr. Regula and McGowan's several weeks to respond and heard nothing. Accordingly, it would seem they have no interest in a continued business relationship. For the record, I am a realist and understand that builder grade units are less efficient and in this climate, A/C and heat pump units run hard. Ten to fifteen years is about the max of what you can expect with most units. I am budgeted to replace them if I need to. But given that trust is such a fragile thing, and HVAC such a substantial investment, I will never again be able to trust or use McGowan's Heating and Air for the reasons noted.

A.c is still working after last time I called them, which was three years ago.

McGowan made good their sale promises by solving an unanticipated problem with our H&AC two zone system. After multiple home service visits & additional parts, problem was fixed at no additional cost. Can't beat that for service & integrity.

Everyone in this company who spoke to us or did the actual installation was professional, knowledgeable and communicative. The installers arrived promptly, went over what they were going to do for us before they started the job, and then they did it. They are craftsmen who really take pride in their work. It just doesn't get any better than that.

Very profession crew. Completed ahead of schedule during a heat wave. Did work exactly as bid specified. Cleaned up area. Very competitive price based on 4 competing bids.

Called McGowans Thurs evening and left a message asking for Service to call Friday morning. My AC had quit working and I needed it fixed for the weekend. No call Fri morning, so tried two more times and was twice promised a Service Dept call back. When noon came and went with no response I gave up and called my new go-to AC company who responded promptly and fixed my problem. Eventually I did receive a call from Service but had to tell them sorry I had given up and called a competitor. They apologized and said they were short staffed that day. Too bad- I know stuff happens but I wasn't about to risk spending an August Florida weekend without AC. If you're too busy to help then please just say so.

They did an excellent job as always. They were on time and responded quickly.

It took me along time to find the right company for me. McGown's gave me 100% during my investigations, price comparing and patience.

service was adequate but price was outrageous. they are able to repair an air conditioner on a hot weekend so that was good. the job required change of one simple part, a capacitor. the $149 service call on a weekend was acceptable ($99 on weekdays ). however on top of that they charged me $270 for a part which one can buy easily in a store for $20 or less. that in my mind is highway robbery.

We bought a new AC unit from McGowan about a year ago. We had an issue with the unit to coming on and called McGowan to come out and repair. I didn't even have to address the fact the unit was still under warranty or ask if I was going to be charged. They came out promptly, fixed the problem, and told me to have a great day! Great experience.

I just thought they were great. They listed to all my concerns. Workers were polite and really enjoyed having them around. Had great ideas in reference to the job.

While taking measurements and confirming that the master was indeed getting poor flow (1-year-old house that this firm had installed the HVAC system in), the tech provided ballpark estimates that would be followed up with email quote. The verbal expectation set was $1800 to $2500 (for a couple very different alternatives), and written quotes were double that. INCREDIBLE!! I went with another firm for half the cost and better rated.

1. They came out, and told us we needed to have the coil cleaned since blowing the lines out did not resolve the problem. 2. They gave us an estimate of 900.00 to clean the coil. Not knowing that this was an unusually HIGH cost, since the explanation they gave for that cost was because it would take two men four hours of work to complete the job, we agreed to have the cleaning done in order to stop the leaks. 3. One guy cleaned the coil while the other one handed him tools a couple of times and hung out in his truck while he wasn't passing tools to the other technician. 4. The unit continued to leak, after they completed the job but we were told that would be normal, but to call them back the following day if it was still leaking. 5. The following day we called them and told them the leak was still there, so at that point they told us we would need a condensation pump to fix the problem, but they could not see where there was any space to add the pump, and the reason we needed a pump that was never there in the first place was because our drain line was running uphill. I live in a condo and the air handler is located in the ceiling. I could not and still do not understand how this is even a problem since I have lived in this condo since 2004 and never had the leak issue until now. 6. They took my 900.00, and left me with the leak, but told me if I wanted to replace the unit they would take that 900.00 off of a new unit. The price after the 900.00 deduction would be 4100.00. 7. I got 2 other estimates. One from Snyder for 3900.00, and one from Chase for 3500.00. 8. They completely RIPPED us off. They took our 900.00 and left us with the same problem we started with.

We called McGowans since they were the ones who installed our A/C Unit when we bought it last year. My wife noticed that the A/C was not blowing cold air yesterday and was barely coming on at all. I came home and flushed the drain line and the unit would still not work. My wife called them in the afternoon and was told that there were no more appointments that day and we could get one the next day. By that time, it was over 80F in the house. She told us that one of the techs (Kenny) might be able to stop by since our house was on his way home. She said it would be late, but he might be able to make it. Since we had no choice, I decided to take it. It started getting late and we thought no one would show up. It was 90F at 7:30pm in the house. By some miracle, we got a call from Kenny at 8pm and he said he was about an hour away and would stop by on the way home. He made it to our house, diagnosed the problem, and had it repaired in under 20 mins. He was fantastic and explained everything he was doing. I was surprised by the fact that there is no warranty on a unit that was only a year old. He told me that the part is prone to blowing when we have a power outage or spike, so I need to be prepared for next time it happens. I was disappointed at the high price for 20 mins of work, but that's what we had to pay to get it fixed and my family and I knew it was worth it at that point.I was hoping for less, but at least it was fixed. That's why I gave them a "C" on price. Otherwise, a quick and satisfying service visit.

They were punctual. They were very good at what they did. They communicated well. They squeezed us in and got it done when we needed it done. They worked with our schedule very well.