LOWES

Hardware & Home Improvement Stores, Doors, Appliance Sales and Installation,


Services we offer

APPLIANCES, COOLING, ELECTRICAL, FLOORING, DOORS/WINDOWS, KITCHEN, OUTDOOR, AND PLUMBING.

Reviews

3.839 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
38%
4
36%
3
0%
2
13%
1
13%


Rating CategoryRating out of 5
quality
4.2
value
4.1
professionalism
3.9
responsiveness
3.8
punctuality
3.6
Showing 1-25 of 39 reviews

Adam S.
04/2022
2.0
custom cabinets, fencing
  + 0 more
The fence looks good, but they cut through my irrigation pipes, then poured concrete on them and refuses to fix the issue.
Description of Work: Fence Installation

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

$5,200

Meghan T.
09/2016
2.0
replacement windows
  + -1 more
It was a long process. I wasn't very pleased with that process. They started measuring in September and then they installed it in March. Responsiveness was actually pretty good throughout the process.
Description of Work: I used Lowe's.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0

$4,000

Dianna A.
05/2016
1.0
countertops, flooring contractor
  + 0 more
They send everything out, so it gets confusing and so we pulled our order out. It was not a good experience. They use so many people in the store, and they use so many people outside of the store that it was just complicated, and my husband kept having to go back, and they said they had it handled although they didn't. They just kept saying we need to find our own plumber and we wanted them to do it, so it was all very complicated and confusing and so we ended up not using them. We had been working with them for about a month, and then we cancelled it last week. We had it all ordered and paid for then we pulled it. I think we could get the same price through someone else. The quality of the products was good, and that is why we were going with them. They didn't communicate with each other, and we were continually communicating with them, and the left hand didn't know the right hand ever. They could have assigned one person to us and help us get everything done, instead of us having to go to 5 different people and get 5 different answers. Even the store manager helped us a couple of times. They just couldn't get their act together. We would go, and one person wouldn't be there, and we had to tell another person. In my opinion they should assign someone to us especially when it is a $12000 job and help us get it done.
Description of Work: We used Lowe's for new flooring and countertops.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Troy P.
03/2015
4.0
hardwood floor
  + -1 more
Originally they said it would be 7 people but only 5 showed up. It took them 3 days to do the work. They did 4 bedrooms, living room, dining room, family room and hallways. I like Lowes because it is a one stop shop but I didn't like the service people. I would recommend them. The thing is they use sub contractors so you never who you are going to get.
Description of Work: Installed 2,400 square foot of Pergo laminated hardwood flooring in the entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$5,000

Bryan F.
10/2014
1.0
appliance sales
  + -1 more
They were very slow to get back with a bid; bid was very high, small warranty for work.
Description of Work: Nothing.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$15,000

Connie C.
10/2014
5.0
home improvement stores
  + -1 more
Displayed carpet and cut to size. Prompt help, got what I needed.
Description of Work: Sold me rolled carpet runner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Sharon S.
02/2014
5.0
home improvement stores
  + -1 more
We go to both Lowe's and Home Depot, it's just a matter of whether they have what we're looking for and so we shopped at Lowe's. It's fine.
Description of Work: I had a gift card and I used it in Lowe's.

Rating CategoryRating out of 5
quality
5.0
value
5.0

Yes, I recommend this pro
$5

Carol W.
01/2014
4.0
replacement windows
  + -1 more
Estimate given quickly and professionally by Lowes. Brief delay in the service from sub-contractor but notification was given. Work was done quickly and satisfactorily.
Description of Work: 10 windows replaced in home

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$3,800

Elizabeth D.
05/2013
1.0
doors
  + -1 more
Lowes install service was extremely overpriced, and the gentleman I spoke with was somewhat short with his answers to my questions. Very disappointing considering how much I love Lowes in general. Went with someone else.
Description of Work: Needed new french doors, and install

Rating CategoryRating out of 5
value
1.0
professionalism
1.0

Yes, I recommend this pro
$550

Cristina G.
10/2012
5.0
carpet installation
  + -1 more
This was a great experience from start to finish. When I first got to Lowes to look at carpet, the sales person was very attentive and answering all my questions. I finally picked the carpet I wanted. I order the carpet and in came in really quick. I was expecting at least two weeks. The carpert came in, in one week. It was installed by Wallace, who Lowes contracted, and they were GREAT! I LOVE MY NEW CARPET!!
Description of Work: I had carpet installed in three bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Jeffrey F.
08/2012
5.0
doors
  + -1 more
Nothing in particular stood out to me when I purchased the doors. I use Lowes a lot.
Description of Work: I purchased doors at Lowes, this past May.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Mark W.
07/2012
4.0
appliance sales
  + -1 more
I think that sometimes it is hard to find service in the store. I was a little disappointed when I bought the washer and dryer. They said that they had one in stock and then all the sudden they didn't. They had to search around for a washer, it was a little dis-concerning. Their price is average.
Description of Work: I bought a washer and dryer at LOWES. They were high end models.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$2,000

Jeff N.
07/2012
5.0
appliance sales
  + -1 more
The salesman Mike was good. I liked talking to Mike.
Description of Work: I used Lowesfor appliance sales.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Violet C.
03/2012
5.0
mulch
  + -1 more
They were all very helpful and nice. I went there mainly because my husband bought some mulch there and they are the only place that carries that kind of mulch. So I went back to get some more. The first time, we weren't quite sure what we needed to use on our lawn and things like that so they were very helpful. They answered any questions that we had about that kind of stuff and helped us out. They have good prices. The first time we went, there was a gentleman that helped us, I don't remember his name but they do help a lot. The last time I was there, the lady there was very helpful too. All of them seem to be very helpful.
Description of Work: I went to purchase some lawn care stuff.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Jeffrey F.
02/2012
5.0
appliance sales, doors
  + 0 more
I would recommend them to family and friends. I would use them again in the future if needed.
Description of Work: I used Lowes for replacing a door in my out building.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Charlotte P.
02/2012
4.0
roofing
  + -1 more
Lowe's provided a cost estimate for re-roofing my 1 story home. The price was excessive, so I decided not to use their services.
Description of Work: Lowe's provided a cost estimate for re-roofing my 1 story home. The price was excessive, so I decided not to use their services.

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Carol M.
06/2009
5.0
appliance sales
  + -1 more
someone phoned from the store on sunday telling me that they would call on monday before r9 am to let me know the 4 hour window the installers would show up. i never got the phone call on monday but probably because the installers were already on their way. they brought the right washing machine and the installation went well. i had explained the situation in the store and this was apparently communicated correctly to the installers. to remove the old washing machine would require 2 men as the dryer had to first be removed (and later reinstalled) to get tto the broken washing machine (small indoor laundry room). The installers knew what they had to do and did it professionally and quickly. no complaints here.
Description of Work: as my old washing machine had died and lowes was having a memorial day sale, i bought a new washing machine from my local store on saturday and arranged for delivery and installation on monday, which was memorial day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Bryan D.
08/2006
4.0
roofing, home improvement stores
  + 0 more
I liked that the workers for Lowes were very friendly. It is convenient to get help at Lowes. They know what they are doing, too. I would recommend them for the job they did with my roof.
Description of Work: Lowes replaced part of my roof.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,000

08/2006
4.0
countertops
  + -1 more
I like Lowes and the work they do. Some of the service in getting the countertop could have been improved. I would still recommend them though.
Description of Work: Lowes installed a new countertop in my kitchen.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0

Yes, I recommend this pro
$700

08/2006
5.0
woodworking, home improvement stores
  + 0 more
I would say that the workers for Lowes were friendly. They were helpful to me in putting in the cabinets. I didn't have any delays or problems with them. I would recommend Lowes to others.
Description of Work: Lowes installed cabinets in my kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$500

08/2006
4.0
fencing, home improvement stores
  + 0 more
Lowe's did an excellent job at doing the bidding, work, and the clean up. The workers were all nice and knew what they were doing. I am happy with the fence. I would refer them to others.
Description of Work: Lowes installed a privacy fence for our house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,500

BLAINE S.
08/2006
4.0
roofing, home improvement stores
  + 0 more
My overall experience with Lowes was very good. The sales people were very helpful. The workers were nice and respectful. They did a high quality job. I'd go through Lowes again.
Description of Work: Lowes repaired part of my roof.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$1,400

08/2006
1.0
doors
  + -1 more
Lowes originally measured the door wrong. When it got here, they had to cut the bottom off. They also took a lot longer to finish then they quoted. My biggest annoyance was that it wasn't even a solid core, fiberglass door. However, a manager gave us a good discount.
Description of Work: I was suppose to have bought a solid core, fiberglass door from Lowes. They arranged for the installation.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$2,000

08/2006
4.0
doors
  + -1 more
I was glad that I had gotten the door that I wanted. The only problem I had with Lowes was that there was a mix-up in the time table to put the door in. Otherwise, I thought that they were friendly and courteous.
Description of Work: Lowes installed my new front door.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$900

08/2006
2.0
doors
  + -1 more
The job took Lowes too long to do anything. It took two months before the work was done. We had to go to Lowes three times before getting them to do anything. Once they were here, the installation went well, but I would not hire them again.
Description of Work: Lowes installed a front screen door on my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$600
    • 1(current)
    • 2

Contact information

5155 LENOX AVE, Jacksonville, FL 32205

www.lowes.com

Service hours

Sunday:
8:00 AM - 8:00 AM
Monday:
6:00 AM - 10:00 AM
Tuesday:
6:00 AM - 10:00 AM
Wednesday:
6:00 AM - 10:00 AM
Thursday:
6:00 AM - 10:00 AM
Friday:
6:00 AM - 10:00 AM
Saturday:
6:00 AM - 10:00 AM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardware & Home Improvement Stores,
Doors,
Appliance Sales and Installation,
Carpet Sales and Installation,
Roofing,
Countertops and Backsplashes,
Windows,
Plumbing,
Mulch and Topsoil,
Fencing,
Cabinet Making,
Kitchen and Bath Remodeling

FAQ

LOWES is currently rated 3.8 overall out of 5.

Sunday: 8:00 AM - 8:00 AM

Monday: 6:00 AM - 10:00 AM

Tuesday: 6:00 AM - 10:00 AM

Wednesday: 6:00 AM - 10:00 AM

Thursday: 6:00 AM - 10:00 AM

Friday: 6:00 AM - 10:00 AM

Saturday: 6:00 AM - 10:00 AM

No, LOWES does not offer free project estimates.
No, LOWES does not offer eco-friendly accreditations.
No, LOWES does not offer a senior discount.
No, LOWES does not offer emergency services.
No, LOWES does not offer warranties.
LOWES offers the following services: APPLIANCES, COOLING, ELECTRICAL, FLOORING, DOORS/WINDOWS, KITCHEN, OUTDOOR, AND PLUMBING.

Contact information

5155 LENOX AVE, Jacksonville, FL 32205

www.lowes.com

Service hours

Sunday:
8:00 AM - 8:00 AM
Monday:
6:00 AM - 10:00 AM
Tuesday:
6:00 AM - 10:00 AM
Wednesday:
6:00 AM - 10:00 AM
Thursday:
6:00 AM - 10:00 AM
Friday:
6:00 AM - 10:00 AM
Saturday:
6:00 AM - 10:00 AM