Leaf Home Water Solutions

I’ll start out by saying the unit itself seems to be working appropriately so far about a month post install. I decided to purchase a system from Leaf home water solutions after a salesman named Jake from the leaf filter division mentioned They would be able to help with the large amount of iron in my well water. The salesman that accompanied him, Mark, seemed very knowledgeable about the subject was able to test multiple aspects of my water and helped me choose the right system for me, so I thought. I had concerns about placement and Mark explained it could be placed in my utility closet ( with no power outlet) or my garage( with no climate control system). When the subcontractor came out to install the job They explained to me that neither of those options were viable due to the lack of power and climate control and charged me another 75$ to install an outlet in the closet. They also were unprepared for the length of pipe needed to do the job and suggested piping the discharge hose blindly into my encapsulated crawlspace, to which I declined. They then proceeded to persuade me it was a good idea to pipe it into my brine tank. 1 week later the brine tank overfilled and flooded my kitchen ruining some prescription dog food worth about $200. I called Dan the manager and a technician and himself did show up to ***** the situation and were able to re-pipe the discharge hose into my sump pump and explained because no physical damage to my home was observed they would not be able to compensate me for the time off work i missed ( to the tune of a few hundred dollars) or the damaged pet food and instead offered me 3 annual maintenance. After a condescending comment completely disregarding the fact the incident was caused by negligence and incompetence rather than equipment failure. I accepted after a rude text exchange with the regional manager and it became obvious the company had no intention of attempting to remedy the situation. Follow up a month later when i still have not heard from the financing dept on how to set up payment after multiple attempts at contact. I was forwarded back to Mark who proved once again to be ignorant about what was happening. After 2 weeks of attempting to get the simple info I needed it became obvious it wasn’t gonna be addressed to which I responded by informing them of this review and they have since decided to block me from further contact. I have never regretted a purchase as much as this, every aspect of the process from step one to today has been horrible. I find myself wishing I read prior reviews before purchasing. Do yourself a favor and stay far away!!

In less than a year, I had two Leaf Home Water softeners installed, each failing within months. The first stopped filtering after only 4 months, and the second one after 6 months. Disappointed, I contacted Leaf Home repeatedly for support. Leaf Home offered no real solution. They pointed to a clause in their contract that eliminates their responsibility if the source water changes. The contract vaguely states "water conditions can and often do change seasonally” and that additional supplies may become necessary in the future. This broad wording allows them to claim my water chemistry shifted and that maintenance is now my problem.

We had a new system installed about 2 months ago. The installers damaged my personal property during the installation. We also had a small leak in the system where it was not sealed correctly during the install, that luckily was discovered by a contractor that came out to our house for a bathroom remodel. I called the main number and reported this issue. They repaired the small leak. In terms of my damage, someone called me and they told me- and I quote- “ I’m assuming it was the installers that damaged my property”- right in the vicinity of where they were working inside my garage; this was discovered the same evening we came home from work when the install was complete- when only my husband and I live in the home. They have made no effort to propose any resolution to my issue, and now have stopped returning any of my communication. I will update the review with additional information as it happens.

DO NOT PURCHASE THIS UNLESS YOU WANT YOUR LANDSCAPING, YARD, AND DRIVEWAY RUINED! Leaf Home Water Solutions’ sales representative, Craig Marin, sold us a City Water Softener System (as shown here) and the reverse osmosis filtration system for kitchen. This was promised to soften our city water as well as provide filtration for harmful minerals and impurities. We were told the system would drain outside the garage into the ground via 5-foot drain pipe installed into the ground. We were told that the waste water from the system would dispel into the ground 5 feet down and would not be a problem. This turned out not to be the case. Leaf has been called back to our property four times and the wastewater is still flowing across our driveway, pathway, and landscaping every couple of days. The last time they sent a manager, Nick LaBlanc, to fix the installation. He followed the same procedure and drove a 5-foot length of 1 inch PVC pipe into the ground and claimed the water would remain underground. It would create a reservoir underground and stay contained. This is still not the case. The corrosive salt is destroying our driveway and walkway pavers as well as killing our landscaping and grass. They have also damaged our garage wall by drilling three holes in order to install the system. On the second installation attempt, we requested a water test to see if or how our water had improved with this system. The installer did part of the tests but did not have the necessary equipment to complete all the test. We also purchased the reverse osmosis filtration system for the kitchen. We were told by Craig Marin, that it would fit neatly in the cabinet under the sink and they would run a line behind the base cabinets to hook up behind the refrigerator. Again, this did not turn out to be the case. The tank is much larger and completely fills the cabinet under the sink, and the installer had to drill holes through each of the base cabinets to get the line to the refrigerator. Now each of our base cabinets have holes and a water line running through them. The installer just left the lose lines there. I had to go out and purchase brackets to at least tack the lines against the cabinet walls to get the line somewhat out of the way. Also, now the water pressure from the dispenser on the refrigerator is about half what it used to be and Leaf told us we could purchase a special pump for $2,000 that will increase that water pressure. I spent hours of my personal time working on this issue and nothing is resolved. On May 20, 2023 I attempted to install a French drain, 5 feet down where the pipe was driven into the ground, but that has not been effective either. As of May 24, 2023, Leaf Home Water Solutions still has not been able to resolve this situation. This situation continues to be a source of STRESS and ANXIETY with no solution in sight. Keith C, Venice FL

Very professional and done in 24 hrs

Water is stink