I have worked in the cleaning industry for over 8 years and have an absolute passion for it. I love getting things organized & have a keen eye for detail. My strong desire to help people in my every day life gives me the desire to truly make my client's lives easier. This is why I do what I do and any employer of mine must have the same kind hearted and honest way of life as I do. Why use a smaller business like Krystal Cleaning By Kate? My clients get my absolute undivided attention, my low prices can’t even compare to larger businesses, and I have far more experience than maids that get hired on the spot. We service all of Jacksonville 7 days a week. For a free estimate on your home call 904-477-7667 or visit my website at www.krystalcleaningbykate.com
Business highlights
13 years of trusted experience
Services we offer
Residential and Commerical cleaning including but not limited to....all floors swept, mopped, and/or vacuumed, all kitchen appliances, cabinets, window sills, inside windows, blinds, bathrooms, base boards, doors, walls, tidying up any messy rooms or organizing entire rooms, storage units, or garages, dusting furniture, laundry, and even running errands. We fit YOUR needs and think outside the box! script type=text/javascriptsrc="http://www.angieslist.com/webbadge/insertwebbadge.js?bid=ec4f9
Description of Work: I bought a deal to have my garage cleaned. I had been dealing with a sick mom and the expiration was getting close. According to the deal, I might lose the deal but not my money. I called Kate several times, emailed her and messaged her through Angie's List. I never got a response from her.
Rating Category
Rating out of 5
value
5.0
$159
john R.
03/2014
5.0
house cleaning
+ -1 more
I've had an emergency financial and need to cancel my deal with Krystal Cleaning by Kate . No service has been provided. I wish to emphasize by no means anything negative with Krystal Cleaning by Kate, She was timely in responding , professional and very pleasant. Thank you ,John
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Charito N.
03/2014
5.0
home & garage organization
+ -1 more
She is wonderful. I like her a lot. She is a very nice lady and she did a very good job.
Description of Work: I had used Krystal Cleaning by Kate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Charles M.
01/2014
4.0
house cleaning
+ -1 more
They were timely and did a really good job.
Description of Work: They cleaned the entire house excluding the garage and attic.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$149
M. E W.
01/2014
4.0
house cleaning
+ -1 more
They offered a great service. They were very thorough, and the only downside was that I hoped to get more cleaning from the coupon.
Description of Work: I bought a Big Deal from them for a deep cleaning of the kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Deanna M.
12/2013
5.0
home & garage organization, house cleaning
+ 0 more
On time. Great service. Our garage needed help and she got the job done. Pleased with the results. Will use them again in the future.
Description of Work: Garage clean out and organization
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Steven O.
11/2013
1.0
house cleaning
+ -1 more
I did not go at all. I cancelled the appointment and got a refund prior to services being rendered. I have chosen to use a different company on Angie's List to do the cleaning. I did not feel comfortable having this particular service into my home.
Description of Work: Nothing
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0
gale S.
11/2013
1.0
house cleaning
+ -1 more
Did not call or contact me in any way, very upset.
Description of Work: I purchased a Big Deal from Krystal Cleaning by Kate.
Rating Category
Rating out of 5
Response from Krystal Cleaning by Kate
There was a little trouble with the messaging center during the time this big deal was purchased. But I did come and clean her house 8 days after the purchase date. I'm not sure when this review was written (whether it was before the cleaning or after) but she seemed extremely satisfied with the way her home looked when I left. She even spoke to me about coming back.
Robin Hughes P.
11/2013
1.0
house cleaning
+ -1 more
After receiving an email from Angie's List for a Big Deal Special for housecleaning, I contacted Krystal Cleaning by Kate to inquire about their schedule to make sure the appointment would not be weeks out. I was thrilled when I was told they had an opening Friday. I then told the owner I would go ahead and pay for it on Angie?s List. The owner asked me not to, that I could just give them a check on Friday, so I said fine. On Friday, the business owner called to say she was running late because of a personal matter. I told her it was fine. Later, she texted me to make sure I still wanted her to come, I said yes. PROS: The owner can really clean a bathroom and dust. CONS: Lacks proper cleaning materials and equipment. Mopping was done quickly and the results were disappointing. The vendor promised to come back and redo the floors. But after doing a very time-consuming and thorough search of the company and its owner, I am not comfortable having her return. Without giving a blow by blow account of the experience, my advice to anyone interested in hiring this or any company is to ask for copies of their licensing and insurance info. OR: 1. Check the City of Jacksonville?s website to make sure the business is licensed. 2. After you have confirmed they are licensed, do a business look-up on the State of Florida's site to make sure they are registered as well. 3. Most important, check the Duval County Clerk of the Court?s website (make sure you check both the Court Records and Official Records) to make sure there are no red flags regarding the business or person who is coming in your home. 4. Ask for a copy of the vendor's insurance. I blame myself for this costly and unpleasant experience. I should have moved on after reading the negative House Sitting review of September 24, 2012 and the vendor's long and excuse-filled response to it. On a positive note, I have learned that in the future, I must follow the steps I listed above, before hiring and allowing someone to work in my home!
Description of Work: I hired Krystal Cleaning by Kate for the $300 valued Angie's Big Deal at 1/2 price, total due was $149. It was for a "Complete Housecleaning", which i ncluded a comprehensive house cleaning. Deal stated: "includes deep cleaning of your kitchen (basic appliance cleaning included), bathrooms, mopping, dusting, vacuuming, and removing trash. No limitation on size of home." The provider was not equipped, nor experienced enough to do the job promised.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0
$149
William R.
10/2013
5.0
house cleaning
+ -1 more
She tackled the job. She got it all clean and then some.
Description of Work: Cleaned two bathrooms extensively.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Robert M.
09/2013
5.0
home & garage organization, house cleaning
+ 0 more
She did an excellent job of cleaning & organizing my garage. I was able to get my 2nd car in the garage after that which I was unable to do prior to her visit.
Description of Work: Removed all items from garage and cleaned/organized contents.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Anne E.
09/2013
4.0
house cleaning
+ -1 more
.
Description of Work: Cleaned tile floors
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Gay Y.
09/2013
5.0
house cleaning
+ -1 more
Katie is a very sweet person who worked hard and did not have to be supervised. Looking forward to having her back for every other week cleaning.
Description of Work: Cleaned indoor windows and dusted baseboards.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$100
Linda L.
08/2013
5.0
home & garage organization, house cleaning
+ 0 more
Katelyn is very prompt and professional and just a joy to work with! She showed up exactly when she said she would. She took everything out of my mess of a garage and put it all back in an organized way. She used extra desk furniture for organizing... great idea! She has very good ideas of how to organize things. She asked questions when she wasn't sure of items. We were able to throw out so many things. It's like a totally new garage. I love it! I will absolutely be using Katelyn's services again very soon... we're scheduling an appointment already to start on the inside the house!
Description of Work: I used the coupon on Angies List for $159. Katelyn removed everything from my garage and put it all back in organized manner. We were able to throw out a lot of things!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
BOB S.
08/2013
5.0
home & garage organization, house cleaning
+ 0 more
Kate did an excellent job. A man's largest fear is having a woman organize his tools. She did a wonderful job. Removed and cleaned "stuff" in garage. Put all back in an organized and professional manner after wiping down counter and shelving.
Description of Work: Cleaned and organized garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Sandra P.
10/2012
5.0
house cleaning
+ -1 more
Overall, everything went fine. We have no complaints.
Description of Work: Kate did a great job for us! We need someone to help with the heavier things, like vacuuming behind the dressers, under beds, and livingroom furniture, wiping down cupboards and kitchen, bathrooms, etc. My kitchen is sparkling, and all the furniture dusted beautifully; bathrooms look great, too. We have a lot of knick knacks, and she put them all back in place. We also have all wood floors and tile, which she vacuumed and steam cleaned. She did a subperb job , and we will call her again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Rosemary S.
09/2012
2.0
house cleaning, pet sitters
+ 0 more
Terrible......things were left for her to watch over as she sat the house for ten days.........dirty home... it has taken me ten days to clean the house. She is sweet, but don't be taken in.
Description of Work: I have used Kate a few times.....the last time was terrible. I would warn you about her.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0
$280
Response from Krystal Cleaning by Kate
I would just like to say first of all that Member is one of the sweetest and coolest ladies in the I've ever had the opportunity to work for. I'm sorry it ended the way it did. But of course there's two sides to every story. Yes, it did end up costing $280 for me and my 4 year old daughter to live in and maintain Mr. and Mrs. Sergent's house for 2 weeks. We had agreed on $250 for the whole thing before they even left, but then they ended up giving me a check for $200 the morning I took them to the airport, so I figured it was a partial payment. They also gave me $80 in cash but I had to pay for multiple items that they did not have enough time to grab. First thing I needed to pay for was the landscaper who was "supposed" to come and mow the lawn twice in the period of time they were gone. I also needed to buy huge bags of chicken food, fish food, and food for myself and my daughter, so they said. Now, on top of their vacation falling on the first week of school that my daughter has ever attended (and me offering to house sit for them anyways, despite the obvious inconvenience I was about to face), there was ALOT of maintenance for the house, more than I was expecting I would say and ALOT more things for my daughter to get into than I had imagined. That fact in of itself, made this two weeks very tiring and impossible to relax (in fear of a broken house when they returned! lol). My eye balls couldn't leave her for 3 seconds! But it still didn't stop me, I did any and everything that needed to be done. On top of all the daily, regular tasks (taking care of plants, feeding fish, feeding chicken and keeping their coop clean, cleaning up after their parrot, feeding her 3 times daily, and keeping her company as much as I possibly could) I also did extra things for them that were not asked of me or I had never done before. I weeded part of the Member's husband garden, kept up with a underground pool, and mowed a lawn for the first time in my life (obviously the landscaper never showed!) I went ABOVE AND BEYOND for this couple. Partially because that's the type of worker I am, but mostly because the Member quickly made her way into my heart when I began working for her (as she was recovering from a stroke and battling parkinsons). Despite her poor physical condition, she was as happy and bubbly as could be! She constantly talked about keeping me for as long as her parkinson's progressed and said she wanted to adopt me multiple times! Regardless of this second comment on Angie's List, Member and I had great relationshiop and I honestly feel like there is nothing I could have done to take care of her house better than I did. I asked for $70 when they got back (with Member's seemingly complete understanding and agreement at the time), and I only asked because we had initially agreed on $250 anyways, and I ended up spending the $80 they had given me in cash before they left strictly on the up-keeping of the house. The couple was THRILLED after I picked them up from the airport and they got to see the house. Two days later i recieved a call from Member, relieving me. Are you as confused as me?!? All i can say is God lets everything happen for a reason and I still love Member with all my heart!! (Member: I have a replacement item I bought for you. I'll be giving you a call shortly.)
Rosemary S.
08/2012
5.0
house cleaning
+ -1 more
She has a fetish about bathrooms.......she scrubs and boy do they look good...
Description of Work: I think I have gone to heaven...Katie came to me just as I was really stressing out! She smiles as she walks in and smiles when she leaves!!! She is very detail oriented, fast and excellent!. I am a retired RN recently dx with Parkinsons...I get tired. My husband is not well either. In comes our Katie!! Down with her purse and she starts in, kichen is spotless I have all stainless appliances, what a pain..the inside if the ref is wiped out. Although she did mention to me that she needs to clean the ref totally out! She then hits my refrig , i hate that job! room, floors, tops of appliances, windows...OMG!! Then we get into the LR where I have collectors items, and a glass entertainment unit. She moves all the furniture....wipes, cleans and dusts. She then hits the sun room overlooking the pool....polishine the DR table , dusting all, Even does the windows.......Bedrooms are cleaned and vacuumed,.Today she did my sheets and matress pad,,emptied the trash dusted all and again cleaned the med cab. I have had maid service before and have never had the best..I have now!!!!!! Give Katie a chance...you will love her. She will and does do elder care, will run your errands, pick up clother from the cleaners, whatever. I can now manage my home and take a nap in the afternoon!!!! We have a lot of very nice things and the Trust we have with her.....I just can't brag enough.She is young witth a small child, we have never had a moments problem!!! Bet you can't say the same!!! Her tel# is 477-6776... mine is 726-9311 and I am Rosie.I am A real pain when it comes to my home. I have her come in four hrs on Tuesday and four on Friday. Sorry for your luck...the house is beautiful during the week and the weeked is grand. I am free to answer all your questions........Rosemary
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Home and Garage Organization,
Animal & House Sitting,
Window Cleaning
FAQ
Krystal Cleaning by Kate is currently rated 4 overall out of 5.
Sunday: 2:00 PM - 10:00 PM
Monday: 8:00 AM - 10:00 PM
Tuesday: 8:00 AM - 10:00 PM
Wednesday: 8:00 AM - 10:00 PM
Thursday: 8:00 AM - 10:00 PM
Friday: 8:00 AM - 10:00 PM
Saturday: 8:00 AM - 10:00 PM
Krystal Cleaning by Kate accepts the following forms of payment: Check,PayPal
Yes, Krystal Cleaning by Kate offers free project estimates.
No, Krystal Cleaning by Kate does not offer eco-friendly accreditations.
No, Krystal Cleaning by Kate does not offer a senior discount.
No, Krystal Cleaning by Kate does not offer emergency services.
No, Krystal Cleaning by Kate does not offer warranties.
Krystal Cleaning by Kate offers the following services: Residential and Commerical cleaning including but not limited to....all floors swept, mopped, and/or vacuumed, all kitchen appliances, cabinets, window sills, inside windows, blinds, bathrooms, base boards, doors, walls, tidying up any messy rooms or organizing entire rooms, storage units, or garages, dusting furniture, laundry, and even running errands. We fit YOUR needs and think outside the box! script type=text/javascriptsrc="http://www.angieslist.com/webbadge/insertwebbadge.js?bid=ec4f9