Kitchen & Flooring Design Center

Finding the right tile and design was the easiest part. The company who manufactured the tile had a "up to $500" off coupon. Was then told by K&FDC that the coupon did not apply to my purchase. The tile took a few weeks to arrive and install. The installer did a very nice job of laying out the pattern and grouting. K&FDC had to come back because the threshold was removed during installation and not re-installed. All in all, we are now very satisfied with the job.

Not very far, prices deterred me from moving forward. We only walked in store.

I hired this company to install my kitchen cabinets and install backsplash tile. They are COMPLETELY INEPT. I've been waiting nearly one month for them to finish my cabinets and it is still not done. Now they can't find the parts (crown molding) to finish. They are very undependable; I'm told installers will be here to finish and no one shows up. I've heard every excuse in the book. The tile installer never showed up either so now I've fired them for that job and will hire someone myself. This is beyond frustrating!!! I have never seen a company so poorly run. Now I'm hearing 'everyone wants it done by Thanksgiving' but this project was started 8 WEEKS AGO AND IS STILL NOT DONE. My kitchen is only 12' X 20' and 8 weeks to complete. Save yourself the misery and do not use any of their labor services!!! Their labor charges are cheap for a reason!!! Don't be fooled by it!!!

They did great work! There were some initial issues with the install, but the company came out and fixed them promptly! They were cordial and professional.

Floor looks great but they left so many voids in the glue that is sounds like a floating floor in many places. Over 1000 sqft and really poor install.

I contacted Kitchen and Flooring Design Center the third week of November,2013, to see if I could get an estimate to tear out and install a new Master Bath Shower. I mentioned that after completion of the shower I was planning to install tile and wood flooring thruout my 2500 sf house and would appreciate an estimate on that as well. I stated that I did not want to commence the remodel until right after the holidays but that I wanted to get estimates and help in selecting the tile so that we could get started as soon after January 1st as possible. No one ever called me back to set up an appointment for an estimate, even after I called them two additional times to see if they were interested.

They quality was very poor. We had to replace the floor 3 times after they installed it. They did not cut the granite right and decided to try to refabricate it inside our house which was miserable and the granite was still not cut right. They installed the plumbing wrong which then leaked twice onto our new floors and it ruined our floors becuase the floors were poor quality and the water warped them over night. The workers even stole all of our groceries from our refridgerator and pantry about $100 worth. I would warn anyone from using them.

It went good, but I did not use them because they were too expensive. The quoted price was $4,000. The person who came out got back to me with a quote in a timely manner. What I did not like is that he missed the first appointment; he kind of forgot about it. My insurance only allowed me a certain amount of money to fix the shower so I have to work with what I have.

It went good. We actually just got finished up.

From initial consultation to completion everything was as promised. Bill Laing, kitchen designer and job coordinator, was with us every step of the way. The design was perfect for our needs and any changes were quickly made and renderings immediately sent. Phone calls were promptly answered and and any issues taken care of. The contractors - from demo to final installation- were prompt, professional, did quality work and left a neat job site. On time , on budget, and professionally done. Bill Laing delivered as promised-exceptional service, design, and a great kitchen.

We have done many remodels over the years on different properties and this was by FAR the best experience we've ever had. From the moment we walked in to design center, Mr. Bill Laing helped us select and coordinate new cabinets, tile, granite counter tops, etc. His follow up calls to keep us informed of the delivery status of some of the things we had to order( vanities, granite, etc.) kept us well informed. ALL the sub-contractors were just outstanding! From Nelson Plumbing to Empire Granite and the tile guys (Wilbur and Rafeal) were just incredible. Kudos to to you all and especially to Mr. Laing for making this a pleasurable experience! Next year - the kitchen!

The work went really well with just a few exceptions. The end results are beautiful, but sometimes the workers were late, or were in too big a hurry and missed a few thing and had to come back. Overall I am VERY happy with the new design and the kitchen. The product is wonderful. I would recommend them!