Kerry Martin Pool Builders Inc

Martin Pools mixed up my 2016 Polaris with another customer’s 2011 Polaris. When my unsuspecting husband went to pick it up, he noticed it looked different and said so. The rep argued with him, convinced him to buy a new Polaris because the 2011 one was beyond repair. Being out of town at the time, I didn’t discover what had happened until two days later. I immediately found the paperwork with our 2016 Polaris serial numbers, removed the new Polaris from the pool, and called the store. Donna told me she looked in the storeroom where they had thrown all the old left-behind Polaris pool cleaners, but she couldn’t find it, prompting her to call Kyle and get him involved. He called me the next day and told me all the old Polaris cleaners were immediately thrown out (not knowing Donna had already told me otherwise), insinuated I was lying about the genuine mix-up, and refused even to allow me to return the new Polaris that had been in my pool for only two days. This is no way to run a business. It basically amounts to theft.

My WHOLE FAMILY is SO THRILLED with our new pool! Just in time for summer and completed on time. Totally exceeding our expectations! They were in constant communication throughout the entire process and just made each step smooth sailing. We will be referring them to everyone we know and can't wait to enjoy our summer staycation. Thank you Martin Pools!

Horrible. This company lacks integrity. They bumbled through the whole process as if it were their first pool. Choosing Martin Pools to build my pool is the worst decision I have ever made. It was one screw-up after another: 1) they shot the pool with shot-crete but had to come back and add 2 inches of regular concrete on the back side to support the pavers. 2) the spa was three inches out of square preventing the paver contractor from doing his work correctly. Once again they had to come back and add more plaster just to make it square. 3) The marcite is the worst looking marcite I have ever seen. Clearly, the aggregate was not thoroughly mixed so the bottom of the pool is full of streaks. 4) After completion, I filled the pool and Martin employees then poured salt into the pool. It was a chlorine pool. Because of wife's skin condition, I had to drain and refill the pool. 5) The spa would drain overnight. The check valve had to be replaced and installed at a higher position. 6) the project was incorrectly measured (not parallel to house foundation) causing the paver people having to cut porch travertine so they could lay pavers 7) after the pool was dug I discussed laying drip lines under the pavers. I hired an irrigation company to do this work. I was told by Martin Pool supervisor it was not problem, "they could work around the lines." The lines were marked with flags and Martin Pools was notified that the irrigation line was installed and were it ran. I later found out after the pavers had been laid that Martin Pool had ripped out the lines. Kerry Martin (owner) came out and surveyed the situation, we came to an agreement to remedy the situation and then he reneged on that agreement. Now we are off to court! With two exceptions the workers and contractors had no respect for our property. The back wall of the house, painted 9 months ago, needs to be repainted due to concrete splatter and muddy handprints. Kerry Martin Pools has little concern for what a customer wants. Anything Martin Pools tells you, you should take with a grain of salt. Better still, go to a more customer oriented, more reputable pool builder. Stay as far away from Martin Pools as you can. You will be gals you did.

unknown

Great presentation came on time kept informed. Honest quality work great customer service. Very pleased with whole process. Did not try to up sale items. Base price 30 k bought saltwater heater, led light,deck fountain, island grill, extra pavers, large first step for lounging and baby wading, has umbrella hole

unknown

It was okay but they had to come back a couple of times. We found some damage on the property and we suspect it was probably the workers but since we didn't actually witness it, we couldn't prove it now we are responsible for it now we are actually repairing it, we didn't see it. They didn't believe their workers did it but it was in the pool area, no one else back there but them. They are very responsive, they did power work alot, they did the most part to try to make everything right but there's a stain on the bottom of the pool that they keep charging a little fee,whenever the master comes over he asks us about it but the pool builder comes out and says he doesn't see it, and again there was some tires on the screen, the screen enclosure, they say it wasn't them. Other than that, they did a good job, they were responsive, they were competitively priced, overall am happy with the job just not some of the outlined. It's an average between the workers and the four men that I interacted with. Four men were managing the staff and four men that came out on site when it was ready but again the workers left the mask dirt here, dumped out, didn't wash out different corners, left cuts and glasses lying around I had to clean up after them, when they left.

It went excellent and they were professional with prompt service.

Even though the construction process is long, muddy, and annoying, we could not imagine having gone through that with anyone other than Martin Pools! We feel like part of the family now. Our pool is beautiful and exactly what we wanted. Kerry Martin listened to us as we talked about our vision and without us even saying it, he figured out what design would speak to our hearts and would give us the garden oasis we wanted. Kyle brought it to life in 3D and then Brian took over and orchestrated the construction. Whenever we got anxious about the process, Brian stayed calm and reassured us with very prompt responses. We never lost confidence that we had experienced, smart, and professional people working toward our mutual goal. Now, we have a breathtaking garden pool to enjoy for years to come. Would we recommend Martin Pools?? Absolutely. They are great!!!

Contacted for an estimate to have a pool built. Kyle came to my residence and spoke to me for a bit. He showed me his brag book and everything looked impressive and after having the company he works for recommended to me I thought everything was great. It took a bit for him to get back to me due to them being busy but he finally did and a new appointment was set at their office which I felt was part of the sales process. Estimate was provided at that time but I was not allowed to take the pool drawing with me (understandable if regarded as intellectual property) nor was I able to have a copy of the estimate to look over later. Seemed odd to me that a company was not comfortable enough with what they were charging to let me have a copy of the numbers. We were going to have some other work done and he was to set up a meeting with his father (the owner) as well as the general contractor that was going to do the work. After constant calls back and forth and not being able to make anything work I wrote them off as not wanting the job and moved on to a different company.

unknown

it was finished in a timely manner considering the amount of rain we had during the process. Installed a 15x30 salt pool with pavers. I love the salt and have had no problems with my pool since installation. I am very pleased with how easy it is to maintain.

I haven't had too many good experiences with contractors from my house builder to fence installers, so I was quite leery and very skeptical when we decided to have a pool installed. From start to finish everyone was very polite and professional. Whenever I had a question or problem I was promptly contacted and the situations were handled satisfactorily. They kept me abreast of the process all along the way, there were no surprises. There was a death in my family during this time frame, and we even received a sympathy card. That was very thoughtful and very much appreciated. We were on a firm deadline to have the pool completed, and due to bad weather it was likely it wouldn't be done on time. However, they pulled through and completed it with a day to spare. From my overall experience I would highly recommend Kerry Martin Pool Builders.

Martin Pools did a good job overall but did leave some stains in the pool that they could not get out. My pool boy ended up taking care of it.

I have recommended Martin Pools. Everyone was very professional and nice. The person in the office that I dealt with was very sweet and knowledgeable. They even finished the job in less time than they thought it would take. I would definitely continue to hire them.