Jenkins Heating & Air

DO NOT USE THIS COMPANY! We had repeated issues with their techs that came to do our bi-annual maintenance, but overlooked the issues. The final straw for us was when we had a problem with our AC recently. We had been having an ongoing issue, The unit was not cooling properly. They had looked at the unit several times including a service call and at our normal maintenance visits and could not find anything wrong. Finally the unit stopped cooling completely. They came back out and told me it was very obvious we had a major freon leak in the air handler and it needed to be replaced for $5,000 or we may want to consider a full replacement for $10,000 due to upcoming changes in regulations. Well, that didn't sit right with me so I called out another company. Come to find out we did have a freon leak, but it was at the outside unit and that their maintenance tech likely caused the issue to be worse because they did not replace the caps on the ports that help to keep freon in the system. In addition we had a bad valve in the indoor unit. All said and done we spent about 1/3 the cost to repair the unit, that they quoted to replace. I emailed the owner and got zero response. We won't be using this company again. They are either incompetent or unethical. I'll let you decide.

Still doesn’t work correctly , came when Ac wasn’t working correctly and adjusted thermostat up 3 degrees, then it still wasn’t working came back out and said it’s off 3 degrees, I told them they adjusted it up 3 degrees. Now we don’t have a/c and they are saying it’s not an emergency. They have integrity, and no customer service they only care about getting your money. I suggest Waychoffs if you are in the Jacksonville are

I would give them a 5 star rating. They are reliable, responsive, communicate well. The price was fair.

I don't want to go into too much detail but I just wanted to say that I had a bad experience with this company and I will not deal with them again. There are other HVAC companies on this list in this area that are rated better, do a better job and are cheaper. They do come when they say they will, they have that going for them but if that is the only thing they provide then what good is that ?

I called at 10 a.m. Thursday about the issue and told them I had to leave for work at 5. I was told, no problem they be there before 5 and. they would call when they were on the way. I called them back at 3 and was told they were finishing a job at the beach and were coming directly to my house. I live near beach and university. When I called back at 4:45 their guy was in traffic on San Jose. If he was coming from the beach, he would not have been on San Jose. Long and short, I never got a follow through call. I was late for work. They were rude, unprofessional and I will never use them again. UPDATE: I am pleased to write this amended post regarding Jenkins Heating and Air. When the owner learned of my experience with his company, he called me personally to find out exactly what happened. He was very dismayed by what happened because he strives to provide the best products and customer service. He assured me that he would look into why it happened so it would not happen again, and he made things right with me. Due to Mr. Jenkins strong commitment to excellent customer service, I will use his company again. Kudos to Mr. Jenkins!