JACE HOWARD WOOD FLOORING

5 years ago, we hired David Owens, of Jace Howard Flooring, to install wood floors throughout our house. We were happy with the floors and with David's service, but we noticed a few of our floor boards discolored almost immediately. A couple of years ago, we had tremendous amounts of rain, and suddenly we had more and more discolored boards and blistering finish. We called David, he came, brought the wood rep and we discovered we had lots of moisture and large sections of our floor would need to be replaced and weatherproofing done to our house. I suspect our floor had too much moisture before we even began the initial installation process but I can't say for sure. Anyway, after several months of living with giant sections of cement floor, I began calling David again so he could measure the moisture to see if it had dried enough for us to replace the floor. Months went by, and more months as I left message after message with no response. I finally grew so frustrated, I called a home inspection company and they came out to measure the moisture. We were good to go. I called David, left a message that we were ready to replace the floor, and lo and behold, he called me right back, got it scheduled and installed. They did a nice job, but I noticed there were trim pieces missing by the door jams and something that looked like gaps in glue along some of our newly installed boards. I called David several times, left a bunch of messages and finally said I was going to write a review on Angies's list. He called me back, came out to look at it, said his installer missed the trim pieces and it wouldn't be a big deal to get it done. That was in June. It's now the end of September. I have left a weekly message for David, probably 12-15 in all. He's never called back. I finally called another flooring company who came right out and installed the trim. So here's the bottom line from our experience. David is a super nice guy. His installers are pretty good. As long as you have money for him, he's great to work with. If you hire him, inspect every inch of your floor before he walks out the door. Because once he leaves, you'll never get him to come back.

Excellently, Jace Howard Flooring installed the flooring when the house was bulit in 1995. He has come back to refurbish the kitchen floor. The rest of the house has worn well. He has shown over the years he stands behind his work. Mistakes can always be made, it is fixing them cheerfully and promptly that is important. Jace does just that so I asked him back again to replace the living room carpet with wood. I wanted something creative to set the floor apart from the rest of the house within a tight budget. In addition the flooring we had used before is no longer available. Meeting those challenges and the added challenge of my husband unexpectantly having chemo-therapy during the project was creatively and graciously done. First the design of a chevron was in our budget and sets the room off beautifully. Second working around hospital schedules and the need for a "clean" house (the exact opposite o flooring work) was accomplished very considerately. Jace really took the extra steps to meet our added cleanliness requirements. And miraculously he was able to finish close to the original schedule despite our required delays. His staff is professional and trustworthy, I often left the house for them to lock up. I enthusiastically and with out reservation recommend Jace Howard Flooring based on the quality of the work, the professionalism of the staff, and their consideration.

Initial contact was friendly, on time, responsive. Workers were late or did not show on several days. Estimated 10-day project stretched over one month. Finished project unsatisfactory due to several split planks left in place and most of the glue smears left on the wood. Follow up calls to the sales manager/job foreman and the office have not resulted in correction of these problems. It has now been more than two months with no follow up contact from the company.