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Home Depot

Carpet Sales and Installation, Hardware & Home Improvement Stores, Doors,

About us

We're here to help you do more. Provide the know-how you need. Give you the resources to get it done. Unleash the doer in you.

Business highlights

45 years of trusted experience

Services we offer

Bathtub & shower liners, cabinet re-facing, carpet, countertops, home organization, doors, electrical, garage floor coating, heating & cooling, interior shutters, laminate, tile, wood & vinyl flooring, water heaters & softeners, window treatments, garage doors, decks, roofing, painting, sheds, siding, sunrooms, & windows

Reviews

4.030 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
43%
4
33%
3
0%
2
20%
1
3%


Rating CategoryRating out of 5
quality
4.3
value
4.1
professionalism
4.2
responsiveness
4.2
punctuality
4.2
Showing 1-25 of 30 reviews

TAVIS R.
01/2017
1.0
carpet installation
  + -1 more
Carpet installers called to change my install date to 12/31/16. It was originally scheduled for 1/2/17. I sat around and waited all day and no one showed up or called. I left numerous messages before I finally got a call back from the GM David Dyer. He said the crew's first job went slow and they would not make it to my house. This was at 8 pm that night. I wasted my entire Saturday waiting for them to show and they did not have the common courtesy to call. David was real apologetic and promised to compensate me for my lost time. Of course I didn't receive anything and I never heard from him again. The installation finally happened on 1/2/17 like it was originally scheduled. Install crew did a good job but were not professional or persona and left a mess in the house and in the driveway. I am so disappointed in Home Depot and their carpet installation service that I refuse to shop there anymore.
Description of Work: I hired Home Depot to install carpet on the second story of my home. Approximately 2000 sq ft.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,200

Paul K.
04/2014
4.0
electrician, home improvement stores, lighting
  + 1 more
The store is generally well organized. The professionalism and the staff is good. It’s much easier to get in and out of the store.
Description of Work: I went to Home Depot for plumbing, electrical, lumber, concrete, and lighting services.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0

Yes, I recommend this pro
$4,000

STEVE M.
08/2007
2.0
home remodeling, marble & granite
  + 0 more
Attempted to purchase cabinets for over a month. Spent $120 for a measurement but the sales rep never called back. After working with a second sales rep (the first didn't have time to see us for another two weeks) and explaining the project again, they once again did not call us back to finalize the purchase. We were not in any particular hurry, but it took such an unreasonably long time just to buy the cabinets we decided to go with another company.
Description of Work: Kitchen cabinet and granite countertop purchase, removal, and installation.

Rating CategoryRating out of 5
value
3.0
professionalism
4.0
responsiveness
1.0
punctuality
1.0

$9,300

Edward E.
08/2006
2.0
countertops
  + -1 more
Home Depot did a good job after the pieces were cut right. The job took longer than it should have, and I went through a lot to get things done right. Several different installers were sent out and it was a nightmare. I would not recommend them.
Description of Work: I had quartz countertops installed in my kitchen by Home Depot. The pieces were cut wrong and did not fit. Finally after three months the job was finished.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$7,000

Ronald S.
08/2006
5.0
carpet installation
  + -1 more
I had a good experience with Home Depot. The installers were on time and were professional. They made me feel like a valued customer. They have quality products and people to install them. They were on time and did not leave a mess.
Description of Work: I had carpeting installed by Home Depot in my living room and three bedrooms. The whole job took two days.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

08/2006
4.0
custom cabinets, ceramic tile, home remodeling
  + 1 more
I liked the fact that everyone knew what they were doing. The worker Home Depot contracted out were very good. Everyone was very professional. I would recommend them for remodeling.
Description of Work: Home Depot remodeled my kitchen. They put down tile and installed a few cabinets.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

08/2006
2.0
doors
  + -1 more
Home Depot did an okay job with the door. The door arrived in a timely manner, but the workers were a no show for the appointment. Also the customer service is horrible. I called many times, and they always transferred me around the system. I'm not sure if I would use them again or not.
Description of Work: Home Depot installed one door.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$386

LEI Z.
08/2006
5.0
awnings
  + -1 more
I would say that the workers from Home Depot were friendly. They were helpful and answered all of my questions. They were also courteous and cleaned up my lawn. I am satisfied with the work they did.
Description of Work: Home Depot installed a new awning over my deck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

John S.
08/2006
5.0
landscaping
  + -1 more
Home Depot did a great job. They were very helpful. I wouldn't have been able to do as good of a job by myself. I am very satisfied with them.
Description of Work: Home Depot helped lay mulch in my landscaping.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

08/2006
5.0
carpet installation, flooring contractor
  + 0 more
I like the price at Home Depot and the selection to choose from. I liked that the carpet layers knew what they were doing. I would recommend them for the job they did for me.
Description of Work: I had Home Depot lay some carpet for me. They also did some other flooring work for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

J H.
08/2006
4.0
doors
  + -1 more
I like that Home Depot stands behind their products and service. Their workers are friendly and courteous to me. The work was high quality. I would recommend them.
Description of Work: Home Depot installed a door frame.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$190

Hal J.
08/2006
2.0
custom cabinets, contractors
  + 0 more
The first subcontractor didn't know what he was doing. The owner of that company came out and completed the job. He did excellent work once he was out here. However, I don't ever want to go through the hassle again.
Description of Work: I purchased new cabinets and shelving for my kitchen from Home Depot. They sent one of their subcontractors out to install the cabinets and shelving.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

08/2006
4.0
ceramic tile
  + -1 more
Home Depot did a good job. They were also very friendly. The flooring looks great. I would use them again and I would recommend them.
Description of Work: Home Depot installed new tiling for us. They did a great job and everything turned out.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$800

08/2006
4.0
interior painters
  + -1 more
I always like that Home Depot employees are very informative about their products. They were very helpful to me in painting part of my house. I would recommend them.
Description of Work: Home Depot helped me with a painting project I had. They helped me paint part of my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$120

08/2006
4.0
fencing
  + -1 more
I would say that my overall experience with Home Depot is good. They were very helpful in putting up my fence. They work was high quality. I would recommend them.
Description of Work: Home Depot helped me install a small fence.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$250

08/2006
5.0
carpet installation
  + -1 more
I thought that the whole process with Home Depot went smoothly. I liked that they finished laying the carpet in one day. I would recommend them for carpet laying.
Description of Work: Home Depot was contracted to install some carpet for me. They came out and measured beforehand and were out within a week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

LOREN M.
08/2006
4.0
ceramic tile
  + -1 more
I like the great variety of tile I got to choose from. The workers that Home Depot have are friendly and courteous. I would recommend them.
Description of Work: I have used Home Depot to help me with a flooring project. I had tile laid.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$500

UPDATE U.
08/2006
5.0
gutter repair
  + -1 more
Home Depot is always very helpful. We have used this company before when we did our kitchen. I will continue to use them and recommend them.
Description of Work: Home Depot installed gutters on our home for us.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

08/2006
5.0
remodeling
  + -1 more
I would say that Home Depot was very helpful with my new addition. They are always friendly and courteous. I would recommend them.
Description of Work: I had Home Depot help me build my new addition. I got my supplies there also.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

08/2006
5.0
home remodeling
  + -1 more
My overall experience with Home Depot was excellent. I like that they are always available to help me whenever I want. I would recommend them.
Description of Work: I bought a sink and cabinet from Home Depot that they installed. It was the smallest model they had for my half bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jane B.
08/2006
2.0
ceramic tile, flooring contractor
  + 0 more
Home Depot didn't do a very good job. There were a couple spots that had nicks after installation. I called them to have the subcontractor repair it, but they didn't return my calls.
Description of Work: We purchased tile for our kitchen and bathroom from Home Depot. They sent out one of their subcontractors to install it.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
1.0

Yes, I recommend this pro
$250

08/2006
4.0
carpet installation, home improvement stores
  + 0 more
My overall experience with Home Depot was good. I had no problems with Home Depot. I would recommend them for the job they did.
Description of Work: Home Depot came out to install carpet I bought from them. They laid carpet in 1 room.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$400

08/2006
5.0
carpet installation
  + -1 more
Home Depot did what they were supposed to do. They were courteous, polite, and didn't leave a mess. I would recommend them to others.
Description of Work: Home Depot installed carpeting that we purchased from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

08/2006
4.0
carpet installation
  + -1 more
Home Depot did a good job. The sales department was very helpful. The installers were friendly and did a good job. I didn't have any problems at any point, so I would use them again.
Description of Work: I purchased carpet at Home Depot. They arranged for the installation in four rooms.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$5,000

08/2006
5.0
hardwood floor
  + -1 more
I was very pleased with the work Home Depot had done. They did an excellent job of cleaning up after themselves. We have recommended them to friends and family. They were very honest and I felt like we got the best deal.
Description of Work: Home Depot installed hardwood floors in my office and my bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600
    • 1(current)
    • 2

Contact information

12111 Lem Turner Rd, Jacksonville, FL 32218

www.homedepot.com

Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Hardware & Home Improvement Stores,
Doors,
Ceramic Tile,
Kitchen and Bath Remodeling,
Hardwood Flooring Sales and Installation,
Gutters,
Flooring Sales and Installation,
Cabinet Making,
Interior Painting,
Marble and Granite,
General Remodeling

FAQ

Home Depot is currently rated 4 overall out of 5.

Sunday: 8:00 AM - 8:00 PM

Monday: 6:00 AM - 10:00 PM

Tuesday: 6:00 AM - 10:00 PM

Wednesday: 6:00 AM - 10:00 PM

Thursday: 6:00 AM - 10:00 PM

Friday: 6:00 AM - 10:00 PM

Saturday: 6:00 AM - 10:00 PM

No, Home Depot does not offer free project estimates.
No, Home Depot does not offer eco-friendly accreditations.
No, Home Depot does not offer a senior discount.
No, Home Depot does not offer emergency services.
No, Home Depot does not offer warranties.
Home Depot offers the following services: Bathtub & shower liners, cabinet re-facing, carpet, countertops, home organization, doors, electrical, garage floor coating, heating & cooling, interior shutters, laminate, tile, wood & vinyl flooring, water heaters & softeners, window treatments, garage doors, decks, roofing, painting, sheds, siding, sunrooms, & windows

Contact information

12111 Lem Turner Rd, Jacksonville, FL 32218

www.homedepot.com

Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM