Hills Van Service of North Florida Inc

The estimate given by their representative in person at my home was for $650.00, for 3 men to move me. This included moving a dining room table and chairs, a china cabinet, and freezer (that in the final move WAS NOT moved because I decided not to take them with me). The company representative asked me to move my own flat screen televisions and glass shelves from my curio and china cabinets, which I did. They moved a king size bed, dresser, chest of drawers, 2 night stands; 2 couches, a loveseat, a chair and ottoman, a recliner, a small computer desk, a 4 drawer filing cabinet, 2 end tables, 1 coffee table, 1 curio cabinet, 4 lamps, 3 wardrobe boxes, and other boxes that I had packed. They also moved a small gas grill (not the gas) a redwood picnic table with 2 benches, and 5 large potted plants. This was all included in the $650.00 estimate given to me by their representative. The movers unloaded the furniture at the new location, but put ALL of the boxes in the garage stacked, not in individual rooms. They took FREQUENT smoking breaks and the driver, an older gentleman, did not move items. One of the moving men was very sarcastic and rude. I even tipped all 3 men $20.00 in cash. Then I was told the bill was $969.51, $319.51 OVER the estimate, and they didn't even move all of the furniture or the freezer that was in the original estimate. Supposedly, they are going to send me $120.00 refund. I do not feel that is enough. I think that at least a $250.00 refund is in order. After all, not a lot of gas was used and they didn't do as much as the estimate stated. I still have not received the $120.00 that they state they have sent. If they check their accounts they will see that no check has cleared and I HAVE NOT RECEIVED IT. However, they cashed my check at the bank and it cleared the VERY SAME DAY OF THE MOVE! WE WROTE THE CHECK ON FRIDAY, MAY 10TH AND IT CLEARED FRIDAY, MAY 10TH! They need to make things right with me, and soon!

The company was very sloppy in sending correspence related to my move, they changed the pack date to the load date and it took 12 hours to load and pack on a very small load. The agent estimated 51 boxes to be used and only 21 were used so the agent padded the boxes and when I reach out to the corp main office in Jacksonville they refuse to help or make an adjustment to the total cost. On the day of delivery the driver was 3 hours late from agreed upon time of arrival and it took 7 hours to unload with 2 people.