Hammond Air Conditioning Inc

The technician (Paul) was friendly and knowledgeable. And since we had them come out a few months earlier, the owner voluntarily gave us a discount on the new unit. Very thankful and happy to have a new unit working efficiently in our home.

I was very pleased with their service and their people. They were very professional.

They were late due to getting bad directions from some where, not me. Once they arrived, things went like clock work. They finished as promised, cleaned up after them selves, explained the operation of the new system & settings & were on their way around 5:00 PM.

[I've revised my overall score up one letter grade, to a C. The fact is, at the end of the proverbial day, Hammond's crew was persistent and got the job done. Brandon also followed up personally to address lingering concerns. I would have liked better communication between visits and when the crew was there about what was happening, and three visits to make things right vs. two. But those concerns are secondary to having a working satisfactory system. I was a little harsh with my D grade, and I acknowledge that.] Cliff?s Notes version: If you?re looking for an HVAC contractor that will get you a decent solution for a decent price and you don?t have extremely high expectations or standards, Hammond Air Conditioning may be worth a look. If you expect professional, proactive communication from the people actually doing the work?before, during and after the job?or on-time performance for big jobs, these aren?t your guys. Unabridged version: I had Brandon and his team replace a heat pump at my former home in Mandarin in 2010, and things overall went pretty smoothly. My wife and I had them service the heat pump in our new home in Ortega Forest earlier this year, and likewise, the job was well done and at a fair price. That gave us confidence to call them in once more for a much larger and more expensive project, to replace the antiquated, furnace-based metal duct system that came with our new home. We scheduled the job with Brandon for two full days in early March 2014. It was obvious from the get-go that the crew for this job didn't understand or at least stoically accept some of the challenges of dealing with an older property, which were clearly indicated on the work estimate Brandon gave us. We heard our share of griping about having to cut new registers into our plaster ceiling, as if they didn't understand that was necessary due to our existing wall-based registers that were not designed for heating and cooling. The estimate also indicated a willingness to cut return ducts ?at agreed upon areas with homeowner.? The crew never consulted with my wife or me about where anything would be cut until it was too late. We understand the limitations of our attic and narrowly placed beams, but the crew didn?t explain any of these limitations or implications for where returns could be placed. Then there are the little things they missed. Several return grilles were not cut square with the ceiling joints. And only today, nearly a month after work started, did the crew seal up the opening where the old return duct went into the air handler. That exposed our garage (and our inquisitive and, eventually, muddy cats) to the crawl space under the house, for which we used a piece of plywood as a makeshift seal. It goes without saying that this was not a customer service-oriented crew. They?d take off for lunch, breaks or even leave for the day without so much as a heads-up to either me or my wife. Most days they seemed eager just to get through with their work and get out. We would have hoped for at least a walk-through at the end of each visit to share with us all that they?d done and to make sure we were satisfied with air flow. It took two more visits over nearly a month?over and above the original two-day job that ballooned into three full days?to address air flow concerns to our satisfaction. That includes one visit where the tech was a full two hours late and never gave me a heads-up call until he was at my door and I was ready to give up and go back to work. Brandon is a good communicator and customer service-oriented, and I appreciate his coming out this most recent third visit to observe the areas of concern voiced by my wife. It seems that the people he employs may not share that customer service orientation, or practice proactive communication with customers. And that?s a shame, because those are the folks who create your experience. I don?t know if we?ll have another experience with Hammond Air, certainly not for a job of this magnitude.

Last year the technician, Paul, came out to do an Angie's List Deal A/C tune up for both of my units. He said there was mold growing in one and starting to grow in another. I was about to have a child, so I didn't have time to get a second opinion. He quoted me a price for the UV Filtration Lights. That day, I called another A/C company for an over the phone quote - the UV lights the other company quoted were a different kind and more expensive. While I was searching I found that Hammond was offering an Angie's List Deal for the UV Lights that was significantly cheaper than what was quoted by the technician. Like I said, I didn't have time to get a second person out to look in my units, but I am allergic to mold, so I bit. The technician said he didn't know about the Angie's List Deal when he quoted me initially. He showed up on time and installed the lights in about an hour. I can't say whether or not the lights really work. I will say that the arctic breeze rolled through in February, my large A/C unit started making a horrible squealing noise. I called 3 companies and Hammond was the only one that called me back. They also had a deal for 50% off a service call with a repair. They came out the next day and the technician, Paul, said he didn't find anything wrong with the unit. He explained he had the same Trane A/C and sometimes when the temperature is just right, they squeal. Because there was no repair involved, I was charged the full price for the visit. However, I didn't mind because they were clearly very busy and made my job a priority.

The installation went great. They are a wonderful company to work with. We have recommended them to anyone who has asked us for A/C service recommendations. After the installation, we now have them performing regular maintenance service for two homes.

It went well and I would recommend them. I had to wait all day for them to come but they came when they said they would.

It went well. They were punctual. They performed the service as required. I was satisfied. It was $45 just for them to show up. Then they had to put in some refrigerant, so that was extra cost. When they were there we had them look at another air conditioner. He diagnosed and solved the problem very quickly. That was an additional amount. We bought the annual maintenance program from them. So it was a lot more than $45. We didn't have any problems. I do have to call them back to get the documentation on the maintenance agreement. He wrote it up. I guess they come every six months and check the air conditioner to see if it's OK. They did a good job.

My A/C was not draining. I had water overflowing and dripping on the floor. I litterally had a pitcher catching water. The guy came out, on time, and immediately got to work. He knew what the issue was before he got to my place. He cleaned the drains, got the water moving, told me what to do going forward, and life was good again. I trust this guy, a lot. I'd give him a key to my house if I thought I needed him on a regular basis. This company is great, I'll keep using them any time I need A/C work, and I will recommend them to anyone. This is a trustworthy group. It is nice to feel not taken advantage of. If you want that from a service company, this is the place to go.

Hammond did a great job at a very fair price. I got 5 estimates on installation of a new HVAC system in house that my son had just purchased. Hammond's price was very competitive for the same equipment, and Brandon Hammond determined that they could rework a part of the duct system to be more efficient for a minimal charge (another company tried to sell me on installing all new duct work for an extra $2000). For a very reasonable price, they also tackled the difficult task of installing bath fan venting in a house that has almost no attic space to work in (1950's house) and made a 2nd visit when it turned out that one of the fans wasn't venting properly. When we had issues with the condensation drain line (original to the house), they came out and cleared it without any additional charge. They also followed up promptly with the 6 month maintenance visit for the new system -- they include the first year's maintenance in the price of a new system. We liked them so much that when my father-in-law needed a new outside unit for his AC system, we had them install it -- again the price was very fair and the service was great. I am now using them to do the maintenance on the AC system in my own house, and I'm sure they will probably be the company I call when I need to replace it.

Tech was running a little late which was fine. This was work done for a rental home we own, we instructed the company to call us with the price before doing any work. Work was performed without a call to us. They apologized, I would use them again quality work. price seems to be competitive with other companies. Angies list offered a $45 coupons we paid for this and they charged us the $45 not sure why we were charged twice.

Great, seasoned repairman located the problem, and showed me proof of what was and was not working. Since he did not have the required part with him, located the part, went to pick it up, and installed it same day. Gave me information and advice along the way regarding how to get the most from my aging Heating/Air Conditioning system. I appreciated the input.

My experience worked out great. They were nice and explained things when we asked them questions and were pretty timely. I had called them on Tuesday because, they accidentally did not hook up everything correctly when they had left. The house was not cooling properly so they came back without any problem. Then they ended up coming back again three months later but, at no charge because again this thing had already burned again. They came out right away and fixed it again. I spent more than $ 45 for the new capacitor so the cost came to about $ 500 or $ 600.

exactly as I was quoted. Cost, efficiency,, professional, one day job. Full explanation of what was necessary, even was able to re use same copper pipes (cost saving). Clean. Highly recommend. My summer electric bill has averaged $20 to $40 less each month. I obtained 3 quotes. Hammond was the only one that literally told me everything, no "hidden" extras. It was luck for me that Mr. Hammond was the first of 3 visits I had for estimates. His explanation and price quotes were so efficient that I was able to question the next 2 estimates, as they were not as specific, therefore their pricing had some "hidden" extras for same size AC unit.

I would recommend this company to family and friends. Brandon took his time on a weekend to talk with me, explain my options even took the time (on a weekend) to figure out how much each option would cost me. This was very much appreciated. If you want good service on your heating and A?C, this is the company to call.

Technician arrived as scheduled. Found the drain line was clogged causing the senor to turn on and off, on top of getting the carpet wet. He cleaned and unclogged the drain, added Freon, checked and recalibrated the thermostat. Additionally, he checked the downstairs A/C unit and cleaned the drain line. Both A/C units have been running smoothly.

I was out of town on vacation when I was notified my a/c was out. With 2 elderly cats to worry about in the 95 degree heat, I was anxious to have the repairs done quickly. Brandon at Hammond was so helpful working with me from 1000 miles away. He got the part I needed very quickly and came to repair the system as soon as he had it. I had used this company before and will use them again. I recently had an issue with a thermostat and Brandon sent someone out free of charge to check it out. It's nice to have your business appreciated.

Good service, good punctuality, informative and a great price!! The work was done be a gentleman named Mike with the black truck. Price was a little up there but I'm always happy to pay for good service. I will call then for future work!

We called because the unit was flooding the garage. The technician came out, on time and thought too that it was a clogged pipe. He cleared the pipe. He was very professional and offered a suggestion on a vent in the garage. I it used to be a model home and had an open vent there. Two weeks passed and we had the same problem with the flooding in the garage, but thought it might be the second unit. I called and set up an appointment. Paul came out right on time and, yes, it was the same problem. He stayed until he was assured that the clog was completely cleared and cleared the second unit as well. He was professional and very personable. They did not charge us for the second call, standing behind their company. Job well done!

The work is satisfactory. The service man was courteous and friendly.

Prompt scheduling, Quality Materials, Good cleanup of worksite. Had to call to get Warranty Documents for equipment installed.

Called Hammond for an estimate on the cost of replacing our a/c unit. A technician came out and told us he would e-mail us the cost that night. He never bothered to send that e-mail. The reason I called them for an estimate was because they had good reviews here. I live in a condo where the air handler is located in the ceiling, and I believe the reason he never called back was because he didn't want to be bothered with the job. Maybe too much work? I feel he could of at least been honest with us, but instead he lied, knowing he had no intention of getting back to me with an estimate. I ended up going with Chase, who was very professional and honest. They will be coming out on 03 September to complete the job. Update Sept 03 2013 - Hammond called after reading this review, and did offer a lower estimate than the previous 2 I received, however I decided to go with the company that responded as they said they would. The estimate they (Hammond) quoted was 500.00 less, but to me honest and integrity is more important than a cost savings after the fact. Since Hammond did call and try to resolve the issue, I have changed my grade of "F" to a "C".

Paul was very friendly and courteous. He recommended a change on my unit. Topped of my Freon that was slightly low. Very nice service. Would recommend.

Hammond AC did a great job in cleaning out the drain line for my main AC unit. The unit works great now and they also gave easy instructions on what to do for maintenance moving forward to help avoid a similar issue with the drain line backing up. They were able to come out exactly when I needed them and fixed the issue while I was out of town with my neighbor coordinating the appt. with them. The only issue was they showed up a little later than the time they said they would arrive, but this is a minor issue. They completed quality work and really helped give me ease of mind that my unit was functioning properly while I was out of town.

The repairman was very professional and helpful in discussing my A/C system. They made the repair and suggested maintenance items for another system in our house (ductless a/c).