Heating and Air Conditioning, Air Duct Cleaning, Insulation
About us
Hammond Air condition provides heating, cooling, energy management, green home applications, duct design/build, duct cleaning and air purification services to the North Florida area. We handle both residential and commercial service, repair, maintenance and new installation for both heating/cooling equipment and duct systems. We are fully trained and certified to install the most efficient and environmentally sound heating and cooling systems on the market. Whether you need service—and need it fast—or you're looking to invest in a new air conditioning system for your home or business, Hammond Air can help. Ask around... our name is well known and respected. Our primary focus is to provide unparalleled knowledge and service that you'll want to call us next time and every time .
Tammy and Paul were great! Tammy works in the office on the phones and is wonderful. She is very friendly and really listens to what your situation. Paul was the tech that came out and was so nice. He found a problem, explained different options to resolve the issue, and explained the long term outcome. Since Im a first time home buyer, it was nice to have someone explain everything. Thank you!
Description of Work: The tech did an inspection of the air handler and the external unit. There was one problem found, mildew growing in the air handler. He offered 2 options to correct the problem and how effective they would be in the long run.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Judy H.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
I needed to find a new A/C company as the one I was using went out of business. I went to Angie's List to find a reputable company with good customer reviews. I started corresponding and speaking with Tammy in the office, and she was very friendly and addressed all my questions and concerns. I decided to purchase their service agreement which offers two maintenance checks with a tune-up twice a year. The young man who came out, Andy, was very polite, professional and knowledgeable. So far I'm very pleased with my choice, and I am looking forward to a long relationship with Hammond Air!!
Description of Work: Inspection and tune-up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
robert L.
08/2012
4.0
heating & air conditioning/hvac
+ -1 more
service was very good. misquoted additional work
Description of Work: checked hvac. changed thermostat
Rating Category
Rating out of 5
quality
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Michael C.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
I Have a service contract with them and so far they do a great job.
Description of Work: I have a service contract with them
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Robin R W.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
Wonderful service! Our 1942 home has an air handler in the attic. Of course we had a clog in the line which backed up and caused water damage to our ceiling. Hammond came out the next day, cleared the clog and explained the issue was with the age of the home. The PVC pipes have bowed a bit due to the heat of the attic and we had an algae issue. It was suggested that we add a pump to the handler to push out the water. We ordered the part and it was installed 3 days later. Great experience. On time and professional. Thanks!
Description of Work: Cleared a clooged line from the AC handler on one day. Ordered a part (so the clog will not occur again) and installed it 3 days later.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Margarita B.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
A/C stopped working Saturday evening. Called Hammond early Sunday morning and my call was returned within 10 minutes by the owner of the company. I opted to wait until Monday for service to avoid the higher weekend service fee. On Monday, service technician Paul arrived shortly after 8:30 a.m. He inspected the system thoroughly, found the issue immediately (blown capacitors), and performed the repair quickly. He was very polite, professional, and efficient. This was easily one of the best "repair" experiences I have ever had and we will not hesitate to call Hammond again for any future central heating & air needs.
Description of Work: Replaced capacitors in A/C.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Joe B.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
Their service was excellent. The guys were very knowledgeable and everything was cleaned. They rebuilt the air handler box, it was brand new and they insulated it and put a new top on it. They are very honest. Everything I asked for in addition they did as well.
Description of Work: They installed a new air conditioner, a new air handler box, and a new thermostat. They also went up in the attic and sealed up the duct work and checked for leaks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$5,000
Carla R.
06/2012
4.0
heating & air conditioning/hvac
+ -1 more
the technician was knowledgeable and the woman that answered the phone was very professional. I'm just kicking myself because i'm sure I could have someone else replace the blower wheel for less than $375..
Description of Work: technician checked ac and found blower was coming apart. needed new blower wheel. I was told blower wheel cost 189.00 ($375 for total repair).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
$375
J. B.
05/2012
1.0
heating & air conditioning/hvac
+ -1 more
Angie's list had a 'deal' with this company for an a/c tune up for $25. When I called to make the appt, I also asked if the tech could give me an estimate on duct cleaning as well (future business). Appt set for between 10am and noon on 5/18. Noon comes and goes without any communication from the company. At 12:15 I call the office and am told that the technician got caught up in an earlier appt and was on his way to my house. 1:15 comes an goes and no tech and no calls from the company. At 1:30 I had had enough and was leaving the house to take care of some errands. Just as I am getting into my car, someone in an UNMARKED white van pulls into my driveway. Says he's the a/c tech. I told him don't bother getting out of his van as I was done with this company. He asked if I wanted to reschedule, and I said NO, I would request a refund from Angie's List which I have done. I don't feel I want to waste another 3 1/2 hours on this company! Bottom line is you get what you pay for!
Description of Work: No service was performs as they failed to show for their appt with me.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
$25
Response from Hammond Air Conditioning Inc
I would like to express my sincere apology in letting you down with our service. We certainly could have done a better job in communicating the delay our scheduled technician was experiencing. From the records turned in and the GPS on our truck it looks as if Paul (Technician) arrived to your home at 1:23, over an hour past our expected arrival time. Sometimes it seems as if everything that can go wrong does which we were experiencing in full the day your service was scheduled. We are not a large company but we do keep several service trucks very busy 7 days a week during the warmer months. One of our trucks was in an accident a few days before your appointment. The damage exceeded the value of our truck so we had to scramble to find a new vehicle. We found one in Orlando on Thursday (5/17) and drove down that afternoon to pick up. We then had to transfer all tools, parts, bins, ladder racks, etc… that evening in order to have the truck available for Friday (5/18). Unfortunately, the lettering was not scheduled until the Saturday (5/19) after your call. We did have Paul, as with all our field staff, in full company uniform. I do realize the biggest issue at hand was our punctuality. It is standard procedure to give a courtesy call one hour before our latest arrival time if we are running late. We failed to get this done! Without question this was our fault but I do feel both Tammy (Office Manager) and Paul were very proactive in trying to make reparation for our miscue. The service charge for the call was to be refunded and a complete duct inspection was to be performed free of charge. We hate to see something like this and work very hard to try and make sure it does not occur. Unfortunately, every so often, it does happen. The best we can do is promise that you will always have our very best effort. If we do fall short, we will do everything we can to try and make things right. My understanding is you have already paid money to Angies List for this service call of $25.00. I have instructed our office to refund this amount in full. Again, The Member, I certainly understand your frustration having to sit and wait on a company to show. I work daily in the service business and fully understand how challenging it can be to route service technicians, make repairs, pick up parts, deal with traffic and the many other unexpected challenges all while trying to stay within a scheduled time block; yet I still find myself pacing the floor when the cable TV or Phone technician shows up late to my home. I can tell you this is certainly not the norm and would very much like the opportunity to win your business back. We will be happy to perform a complete system cleaning, maintenance and tune-up free of charge. If you have any questions or would like to take advantage of our offer please give us a call at 904-398-6488. Sincerely, Brandon Hammond President Hammond Air Conditioning www.hammondair.com Serving North Florida Since 1957
Lisa G.
05/2012
5.0
heating & air conditioning/hvac
+ -1 more
Everything worked out right for me. They are on Angie’s list. They replaced the whole inside and outside unit. They tested everything before they left. My mother hasn’t come here for years, they were the second people that gave me an estimate and they were $2000 cheaper.
Description of Work: I used Hammond Air Conditioning to replace the air conditioner as it was old.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Neil C.
05/2012
5.0
heating & air conditioning/hvac
+ -1 more
Excellent. Very courteous and professional, always on time and thorough. Office staff also very pleasurable, personable and easy to work with. Thanks!
Description of Work: Remove old condensor/air handler and replace with new 15 SEER American Standard matching units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Charles B.
05/2012
5.0
heating & air conditioning/hvac
+ -1 more
Starting with my initial phone call, everyone I spoke to at Hammond was courteous and took extra care to make they understood my concerns and that my expectations were being met. The service men arrived ahead of schedule...I received a courtesy call from dispatch prior to their arrival to make sure it would be okay. My system is 10+ years old and I was prepared for the "you need a whole new system" verdict. Within the first few minutes of their inspection I pleasantly surprised to hear "we might be in luck". It turned out the problem could be solved with an inexpensive part replacement. The entire service call lasted 45 minutes. Both servicemen were responsive and took time to explain things (in laymen terms) when asked questions about the condition of my system. At the conclusion of the final inspection I was told everything looked to be working fine vs. getting the all too familiar sales pitch to purchase special, likely unneeded services. There is no doubt who I will call next time I have needs around my heating/ac system.
Description of Work: Call was made to repair my AC which has suddenly stopped cooling. They replaced a burned out compressor capacitor and performed a full system inspection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Margaret F.
04/2012
5.0
air duct cleaning, heating & air conditioning/hvac
+ 0 more
Hammond A/C's technicians were knowleable, clean and efficient. I would certainly use them again.
Description of Work: Installed Bryant Heat/Pump System. They had kept the previous system alive for at least 10 years beyond its life span.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Candace G.
04/2012
5.0
heating & air conditioning/hvac
+ -1 more
They responded same day and fixed the problem same day. Very pleasant and very experienced. It ended up being the motor was burned out and fortunately for me, the repairman had a replacement with him. Would highly recommend this company to anyone. Overall I would say the experience was Awesome x Awesome!
Description of Work: The service technician determined the motor was burned out. Fortunately, he had a replacement in his truck and was able to fix it right away.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Elias S.
04/2012
5.0
heating & air conditioning/hvac
+ -1 more
Great job at letting me know how I could maintain my 22 year old TRANE AC unit. He told me the prices for other things they could do to increase the lifespan of my unit.
Description of Work: The person who came over let me know when he would arrive. He did an A/C inspection and tune up. He was started with the theromostat, then the vent and then the air conditioner. He told me exactly what the condition of the unit was and his findings and advice. He was very professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
David F.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
Called in the evening and Chad was at my house promptly at 8:00 the next morning. Outstanding customer service, price was reasonable, and the service was done quickly. Would highly recommend them over the last company I used (AA Service and Repair).
Description of Work: AC inspection and leak-check.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
john L.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
The rep (Aaron) arrived the day I phoned for an estimate. Aaron checked the existing equipment and offered freebies including a pad to elevate the outside unit and a UV light to kill germs and other growth in the air handler. He explained everything in detail and later that evening I received the quotes for two different brands. He explained the major differences and I didsome online research myself. On his recommendation I went with Bryant equipment. The installers arrived on time and did an outstanding job. The equipment and installation has a nice clean professional appearance. The outside unit is very quiet. The installers cleaned up everything. A very nice job - start to finish. I am extremely happy with Hammond.
Description of Work: Replace A/C and air handler.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,800
Sandra C.
12/2011
5.0
heating & air conditioning/hvac
+ -1 more
The technician arrived exactly on time and went to work. You could readily tell that he was experienced and professional. During the process of removing the old unit he discovered that the return duct size was not sufficient for the new high efficiency unit - nor, as it turned out, was it really more than just adequate for the old builder's model being replaced. The technician called his office and ordered the size ducting that was required. There was no attempt to upcharge or push for an increase. It was just "handled" professionally and promptly. One has the feeling that, like as not, some other vendors may have just hooked up to the existing inadequate ducting and let it go. Again, confirms to us that we made the proper selection with Hammond. Hammond's owner visited the installation twice to ensure that all was on track and that we were satisfied with the work being performed. Hammond's personnel did not ask for payment before the job was 100% complete and we were happy that all had been completed as promised. I am a bit "old school" and theseboth are a nice touch. Hammond's techncians cleaned up any mess or trash resulting from the installation (as they went along) and were extra careful in respect to preventing mess in the inside of the house. If the unit runs as well as the installation went, we will be quite satisfied with the purchase. (Note: we may come back and update after a few months of operation)
Description of Work: Hammond replaced the 12 year old contractor's model installed by the builder and upgraded the duct work. Our process was as follows: Hammond was one of five local companies (all selected/reviewed from Angie's list) that were invited to visit our home to bid on appropriate replacement unit. Each company was asked to bid "good, better, best" units and furnish pros/cons with their recommendation for best fit with reasons why. The contractors were also asked to review existing installation in respect to condition of duct work, supply lines and circuit breaker size. Bid prices and models were not shared with other contractors nor were they "played against" one another. Interestingly, one of the five contractors made an appointment and simply did not show! He did not keep the appointment or call. Have not heard from him in over four weeks. He eliminated himself. One of the remaining four is associated with a wholesale club but, oddly, was disqualified for two reasons you might not suspect: (1) Approximately 25% higher than all other vendors - AFTER indicating a "$2500 discount"!? (2) Also, researching the brand they install led to the information that less than 20% of the individuals that purchased this brand would do so again or recommend the product to a relative or friend. (Research of this brand led to widespread problems being reported with poor factory support to the dealer) One of the remaining three negelected to leave literature and, despite three follow up requests, did not provide the literature. The last two calls were to bidders personal cell voice mail without calls being returned. A shame really, as the models presented in the bid, quotations and financing were competitive. Again, contractor eliminated himself. The two remaining were also competive in price. Both had excellent reputations and ratings. The brands/models presented were comparable and had good service reputations. Hammond won the business as their representative offered to provide some extras to earn the business. With the prices being so close, this proved to be the difference. After the installation, we are more glad than ever we selected them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Virginia Y.
12/2011
5.0
air duct cleaning, heating & air conditioning/hvac
+ 0 more
Spoke with Aaron the day he received our email for an estimate. Scheduled walk thru for next day. Met Aaron and Mike, they checked the whole house out. Told us about some things missing that we did not know about. We had recently bought this forclosure knowing the A/C unit was missing. Aaron and Mike both understood our need for quick service, so we can move in. Aaron gave us mutiple choices on units with different SEER ratings. We picked the Rheem 14 SEER, and scheduled service for the following Monday. The crew arrived early, got right to work, found more crushed ductwork way back under the house, still finished on time even with added work and parts. Aaron even went back to get us a new return air grill and filter. They cleaned out the vents, did the install and extra things, cleaned up the work area, made sure I knew how to operate the new pr
Description of Work: Installation of new A/C and heat unit. New ducts, electrical connections, air intake grill and filter. Everything. The old unit had been removed and all components taken. Vents cleaned out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,300
Mark R.
10/2011
5.0
heating & air conditioning/hvac
+ -1 more
experience couldn't have been much better. Brandon Hammond scheduled our estimate within 24 hrs of the initial call. He accommodated all the questions we had and helped us find the right system at the right price. He even got the manufacturer to upgrade the system we put in the rental. Price was great! Install went pretty well too. They started the job as soon as we settled on the sytem and the other work we wanted. The whole job took longer than I thought it would (3 days for the 2 units at our home), but I can't argue with the quality of the work.
Description of Work: Hammond replaced 3 a/c units for us. 2 at our home and 1 at a rental property. We were replacing 18 yo units in our home, so the install ncluded a lot of custom work to bring the system up to current standards.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Miranda P.
09/2011
5.0
heating & air conditioning/hvac
+ -1 more
They were able to come see us quickly. They were very insight and gave a lot of good information.
Description of Work: They basically repaired a leak in our A/C unit and there was a valve that needed replacing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Roxanne S.
08/2011
5.0
heating & air conditioning/hvac
+ -1 more
Yesterday evening our brand new a/c unit stopped cooling. I called and left a message for Brandon at about 6:30 pm and by 7:45 he was at our home fixing the problem,( a minor glitch with a water sensor) within a few minutes we had cold air again. The customer service that Hammond Air provides is unbelieveable! We are SO glad that we had them install our new unit and would highly recommend them to anyone. Again we give them an A++++!
Description of Work: Service call on unit that stopped cooling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John O.
08/2011
5.0
heating & air conditioning/hvac
+ -1 more
Called prior to arrival. Professional appearance, knowledgeable and right to work.
Description of Work: Repaired A/C unit, performed service on indoor/outdoor unit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Dawn W.
07/2011
5.0
heating & air conditioning/hvac
+ -1 more
They came out and gave me a proposal. They were courteous and professional. They were not on time but they called to let me know that they would be there. They were a little in price but very nice.
Description of Work: They provided an estimate.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard B.
07/2011
1.0
heating & air conditioning/hvac
+ -1 more
Called them yesterday to arrange an appointment for our system. Lady answered right away and we talked about pricing and appointment times. 9:30am was set up for the technician to arrive and detailed explanation of what community we reside. This morning has come and gone without any communications from the technician (maybe he/she is running late or something) or the office to explain any situation that may have arisen. I called and all I got was an answering machine, but asked that someone call us. An hour later I called again, answering machine, and canceled the appointment. That is the end of then story from our end.
Description of Work: None, because I called and canceled the service appointment. All the communications I got this morning was via an answering machine at their office.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Response from Hammond Air Conditioning Inc
Sir I would like to apologize for the lack of communication on our part. We were extremely busy on the day of your service request and were trying to accommodate all customers. We are a small company and during summer many times calls will go to voice mail due to other lines being busy. Tammy is our only office person and does her best to answer all calls and return any messages in a quick and timely manner. Concerning your service request, our scheduled technician was tied up on his first call of the day so i drove out to catch your call in an attempt minimize any inconvenience. Upon arrival there was another air conditioning service company in your drive and i could see a technician looking at equipment in your garage, so i did not approach home. Our records show we attempted two times to contact you and did not receive any calls canceling appointment. We appreciate the opportunity and sorry we let you down, but we were attempting, as best we could, to provide service in a timely manner. Sincerely Brandon Hammond President Hammond Air Conditioning
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Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Insulation
FAQ
Hammond Air Conditioning Inc is currently rated 4.7 overall out of 5.
Sunday: 8:00 AM - 2:00 PM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 2:00 PM
Hammond Air Conditioning Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Hammond Air Conditioning Inc offers free project estimates.
Yes, Hammond Air Conditioning Inc offers eco-friendly accreditations.
Yes, Hammond Air Conditioning Inc offers a 3% senior discount.
No, Hammond Air Conditioning Inc does not offer emergency services.
Yes, Hammond Air Conditioning Inc offers warranties.
Hammond Air Conditioning Inc offers the following services: Residential, commercial, industrial hvac, repair, maintenance, new install, replacement, duct systems, duct cleaning, indoor air quality improvement, filtration systems, ultra violet lights, programmable thermostats, heating & cooling.