Response from Grunski Technologies Inc
On 11/7/11, the customer signed a standard check in sheet for us to run diagnostics on the pc and one hour of labor for $65 dollars. The $65 rate is only a diagnostic fee to run diagnostics and find the problems on the unit that was brought in. GTI never said that $65 would be the total cost to fix the problem (as at check in time we had not looked at the pc yet and did not know the causes of the problems, we have to run diagnostics before we can tell anyone what is wrong with a pc). – Problems found are as follows: 1. The PC had 3 viruses on it that caused windows to not run right (resolved by GTI all removed, we even left some of the software used on the pc for the customers for future use). 2. The customer was having a battery and BOIS issue (this was a dell laptop, Dell did not have a BOIS update available that would work with this laptop = since GTI did not make the laptop and dell does not have an supported update, we could only re-flash the BOIS and were not able to update it, but the battery charges and discharges fine even though the error message says different). 3. Windows 7 on a not supported PC from Dell (once again this was a dell laptop, Dell did not have updated drivers or BIOS compatible for windows 7 to work properly on this model = so no working updates on this unit due to age). Windows 7 IS NOT SUPPORTED BY DELL ON THIS MODLE (in any form or fashion). We always have a tech call the customer at the time of completion and review service. As well as go over the service of PC’s when the customer comes to pick it up. Service was completed on 11/9/11, and at this point the customer never stated he had any issue with the work we performed, the service price, or any further issues he or the PC may have had. As we preformed all work as described, I do not understand the customer’s misunderstanding of the work done or grief. These are Dell issues that no pc shop can fix (due to the age of the machine and no support from the manufacturer). The customer did not express feelings of unsatisfactory workman ship when he picked up the unit nor did he ask to speak with a manager or the owner in regards to this or the service issues first before posting the review on angies’ list (which was posted on 11/14/11). We were unaware of this customer or any issue until I saw this customers review (during our weekly checkups on Angies’ list). In conclusion the customer said he was holding our angie’s list rating hostage until he got (at minimal) a half price refund .