Gold Star Adjusters INC.

Insurance Agencies, Roofing, Home inspection,

About us

Licensed and Bonded Public Insurance Adjusters. We currently have a number of insurance claim professionals to assist insurance consumers with their property claims. We represent you directly to your insurance company. We prepare, submit, and negotiate your past or current claims, getting you EVERYTHING you are entitled to, and not just what your insurance company would LIKE to pay you. Consultations are free, and there is never a fee unless we collect for you.

Business highlights

21 years of trusted experience

Services we offer

Property Insurance Claims, Claims Consulting, Mediation & Insurance Appraisal. Fire, Lightning, Water Damage, Theft, Sinkhole, Vandalism, Roof Leaks, Storm Damage.

Services we don't offer

Injury & Workers Comp Claims

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.946 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
0%
3
2%
2
2%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 26-46 of 46 reviews

Nathaniel B.
06/2020
5.0
home inspection, roofing
  + 0 more
Outstanding
Description of Work: Represented home owner to insurance for roof replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,083.35

Jeana P.
12/2016
5.0
insurance companies
  + -1 more
so far so good
Description of Work: hurricane damage on my house needed help to have claim settled

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dwight S.
07/2016
5.0
insurance companies
  + -1 more
.
Description of Work: Terrific service.
Rating CategoryRating out of 5
Yes, I recommend this pro

Denise R.
07/2016
5.0
insurance companies
  + -1 more
unknown
Description of Work: Provided representation for residential home repairs claim. Received more $$ towards damages from home insurance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Response from Gold Star Adjusters INC.
We are thankful for the opportunity to help you get the additional money owed!

Selina K.
06/2016
3.0
insurance companies
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

russell P.
04/2016
5.0
Stalemate with nationwide continued & recommendation was to contract with south FLA law firm.
Description of Work: Intervened with insurance coverage issue in HDI with nationwide. Issue was inside hidden water damage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Shirley P.
04/2016
5.0
insurance companies
  + -1 more
.
Description of Work: Peter La farm Boise of goldstar adjusters negotiated with insurance company after claim denied and was successful in getting claim paid.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,209.17

Dianne G.
03/2016
5.0
insurance companies
  + -1 more
Great service from Mark D'Amico! Handled everything for us and facilitated payments from insurance company. Gold star was paid percentage of amount received from insurance.
Description of Work: Worked as liaison to our homeowner's insurance company to collect money due us on damage claim.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,452.75

David T.
03/2016
5.0
insurance companies
  + -1 more
Gold Star was quick to react and kept me informed, help with finding the right lawyer and made sure I finally got my settlement.
Description of Work: After my insurance rejected my claim for a roof; Gold Star adjusters reacted quickly and us than 9 months later, my insurance settled. I recommend Gold Star to anyone who needs an adjuster.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Cheryl C.
02/2015
5.0
insurance companies
  + -1 more
Gold Star Adjuster (Jeremy) was at my house at all times making sure that everything was done- he was looking out for my best interests. He took care of all the details and issues. I got a new roof.
Description of Work: My public adjuster prepare the claim and present the cleaim to the insurance company in a format the insurance company understands.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,897

Response from Gold Star Adjusters INC.
Thank you for the review! Jeremy brings much experience with him, and it is great to hear he took the time to make sure everything went smoothly for you!

Jill S.
01/2015
5.0
insurance companies
  + -1 more
Tom responded quickly to all communication and was helpful in completing our roof completion.
Description of Work: Handled all of the adjusting on our behalf to the insurance company for our hail damaged roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,336

Response from Gold Star Adjusters INC.
Fantastic - thank you so much for the review - it is so great to know our clients are being well taken care of, and are happy with the results!

Chris S.
12/2014
5.0
insurance companies, roofing
  + 0 more
After trying to go directly through the insurance company and having them tell us that the roof was repairable after a heavy wind storm, we had Jeremy step in and take the reigns to get our roof replaced. He was a pleasure to deal with and easy to communicate with.
Description of Work: Got the insurance company to replace our roof after we tried to do it the right way going directly through the insurance company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,575

Response from Gold Star Adjusters INC.
Thank you for the review and kind words about Jeremy. Although Jeremy is a proud new addition for Gold Star, he has a great deal of experience in handling claims. We are happy to have him with us, and that he was able to help you get this claim properly paid at last!

Debra B.
10/2014
5.0
insurance companies, roofing
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Gold Star Adjusters INC.
Thank you so much for the positive review and high ratings. We know that dealing with insurance claims can be frustrating, and I hope we were able to make the whole process better. We appreciate the time you have taken to provide this review.

Richard R.
10/2014
5.0
insurance companies
  + -1 more
Initial contract meeting - next meeting was check cashing insurance.
Description of Work: Adjuster rep for me on roof wind damage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,739.33

Response from Gold Star Adjusters INC.
Thank you for the high ratings. Glad we could help on this, and that the process was timely and not burdensome...from contract signing to check depositing - that's how we like to do it - with minimum hassle.

Robert M. L.
09/2014
5.0
insurance companies
  + -1 more
Steven submitted claim. Told me up front that he would not submit if he didnt think it should be accepted. Initial payment on claim quick. Final payment held up but released due to Gold Star representation and law concerning home owners policy.
Description of Work: Represented in submitting claim to home owners insurance to cover re-roof and interior damage due to wind. Instrumental in pursuit of payment on claim.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$514.03

Response from Gold Star Adjusters INC.
Happy to see we could use our expertise to get you a full roof replacement instead of simply a patch job! Thank you for the favorable review.

Benigno V.
08/2014
5.0
insurance companies
  + -1 more
.
Description of Work: Assets the kitchen damage, took care all paper work and follow up until the insurance resolve the matter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

Response from Gold Star Adjusters INC.
Wonderful to know that we could assist! Thank you for the all "A"s rating!

Gloria L.
03/2014
5.0
insurance companies
  + -1 more
We could not have done it without the help of Mark at Gold Star. We know now that if we ever have another issue with our home that requires an insurance claim, we will call Gold Star Adjusters right away. We highly recommend them!
Description of Work: We had extensive water damage to our kitchen and bathroom. We were having difficulties in dealing with the insurance company. They were slow to respond to us and then denied our claim. We were extremely frustrated and didn't know where to turn since this was our first time submitting an insurance claim. We got in contact with Mark at Gold Star Adjusters and were immediately relieved. He stepped in and took over corresponding with the insurance company. Mark pointed out verbiage in our insurance policy that convinced the insurance adjuster to reconsider our claim. He stayed on top of the situation and had to be very persistent in getting a response. The insurance company finally paid our claim.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Response from Gold Star Adjusters INC.
Thank you for the kind words, and more importantly, for trusting us with your business! This is a prime example of why we love our job - standing up and fighting for people who are not able to get the results they deserve on their own.

Fred B.
02/2014
5.0
insurance companies
  + -1 more
Every efficient.
Description of Work: Surveyed water damage and filed claim with insurance company and obtained a fair resolution to our claim.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,000

Response from Gold Star Adjusters INC.
Happy to help. In this case, the insurance company paid a small amount ($2,500), but the settlement papers were so confusing, I was asked to double-check the whole claim - and got the insurance company to pay over $10,000 more!

Debra B.
09/2013
5.0
insurance companies, roofing
  + 0 more
Absolutely Great! Tom was wonderful to work with. Any problem that popped up i would just call him & he could handle it immediately.
Description of Work: Thomas Napolitano got state farm to replace our roof. They had turned you down twice!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,150

Response from Gold Star Adjusters INC.
Tom is one of our highest performing adjusters - he gets great results!

Alan S.
01/2013
5.0
insurance companies, roofing
  + 0 more
unknown
Description of Work: Adjusted roof replacement insurance claim.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steve H.
05/2012
5.0
roofing
  + -1 more
To start, Gold Star Adjusters is an A+++ company in my opinion. They were a key part in helping us get our hail damaged roof replaced. They acted on my behalf when negotiating with my homeowner's insurance company on how much it would cost to get my roof replaced. Their fee was a flat percentage of the proceeds from the insurance company with the remaining balance to be put towards the roof replacement job. Due to unforeseen circumstances, the estimate came back much lower than expected. After consulting with the roofer I had hired, it was determined that the insurance money would barely cover the cost of the job, not even including Gold Star's fee for their services. I was now looking at a much higher out of pocket cost. Much to my surprise and delight, Gold Star Adjusters decided to not collect their fee for this job. I was almost speechless when they told me. I hope that I won't ever need another roof replaced, but if I do, I will be contacting them for sure.
Description of Work: Gold Star Adjusters thoroughly inspected my roof and acted on my behalf when negotiating the cost of the roof replacement with my homeowner's insurance company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)

Contact information

3771 San Jose Place Suite 24, Jacksonville, FL 32257

http://www.GoldStarPA.com

Service hours

Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Roofing,
Home inspection,
Plumbing,
Roof Cleaning,
Water & Smoke Damage

FAQ

Gold Star Adjusters INC. is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Gold Star Adjusters INC. accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Gold Star Adjusters INC. offers free project estimates.
No, Gold Star Adjusters INC. does not offer eco-friendly accreditations.
Yes, Gold Star Adjusters INC. offers a 5% senior discount.
No, Gold Star Adjusters INC. does not offer emergency services.
Yes, Gold Star Adjusters INC. offers warranties.
Gold Star Adjusters INC. offers the following services: Property Insurance Claims, Claims Consulting, Mediation & Insurance Appraisal. Fire, Lightning, Water Damage, Theft, Sinkhole, Vandalism, Roof Leaks, Storm Damage.
Injury & Workers Comp Claims

Contact information

3771 San Jose Place Suite 24, Jacksonville, FL 32257

http://www.GoldStarPA.com

Service hours

Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM