Glass Doctor of Jacksonville

Appointment for quote was set for hours 2-5 p.m. Did not receive a call that repairman would be to my house until after 5. Had dinner cooking so canceled service. Was told I would get a call to reschedule. No call came. Disappointing!

Fast, clean and professionally.

Very neat and professional job it was an all day job

job was done well

The service was excellent. The installers were punctual and professional.

Excellent!

Do not waste your time...check reviews and you can draw your own conclusions.

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My first contact was with the sales guy in January 2014. They lady answering the phone said that someone would call me to set up a time for an estimate. They showed up in a few days after that call but I did not receive a call to set up an appointment. I did a walk through with the sales guy who was very nice and attentive. The problems started when the installers came in Feb 2014. They had windows getting glass that were not supposed to and they had no glass for windows that needed it. Well, they said it was the sales guy's mistake. So be it. We ordered more glass. The problem is the professionalism of the installers. Cigarettes hanging out of one guys mouth even though it was not lit. Really? In a home with an asthmatic and a baby? Next, they shattered glass on the pool deck and were not even going to clean it up until after I asked them too. It was also on the inside window and floor where my son plays. I did not notice, until they were gone, that there was glass in my garage and small pieces of glass on other window seals. My husband also found large glass pieces in the driveway where they parked their van. Completely unacceptable! So, here's the topper...little hard, clear plastic rounds that are supposed to go under the glass on the dresser to hold the glass....ALL OVER THE BEDROOM FLOOR AND HOUSE. Parents: beware, this is a choking hazard for young children and I was shocked how many my son found and almost put in his mouth even after vacuuming several times. I called the owners (which are apparently new owners that changed in the middle of my transaction). The first was apologetic and said he would send the other owner to clean my carpets to rid the glass. Too late. I already did that. The other new owner came out that weekend and I gave him the tour of the area and showed him the glass and corks and plastic pieces left behind. He apologized but offered no discount or any way to really make it right. (we had our second order that needed installing because the first installers broke the glass and had to come back another day). He offered us 2 passes to the home show in Jax but they were free anyway. My hope was to make sure glass was cleaned up and no plastic pieces left for future customers but I'm not sure if he took me seriously or not. I would not hire again for the following reasons: 1. over an hour late first visit 2. 30 min late second visit 3. sloppy install and no clean up first visit- choking hazard for young children/babies 4. No discount offered for their mistakes by owners 5. I had to ask MULTIPLE times to get their warranty in writing. Everyone kept passing the buck. I do have to say my second install was with a better guy and he cleaned up his mess. There was a glass break this time too. I would only use them again if he were the one that came to do the work. I think his name was Joe. Very nice guy. If they get my business ever again, he would be the only reason why.

Very impressed by the promptness, courtesy and professionalism of the glass doctor technician. And we were very appreciative of his willingness to refer us to another company/individual who could make our repairs.

I had used Glass Doctor to replace my windowshield twice while living in South Florida and felt they would be a natural choice to fix my home window that was cracked. First, it was not necessary for me to be home for the ESTIMATE and yet it was reschedule three times. The estimated price was good so I scheduled the repair which I did need to be home for (or so I was told). When I scheduled the estimate they were nice enough to give me a timeslot of 3pm-5pm because I needed to leave work. The day before I was called by the Glass Doctor office and asked it the repairman could come in the morning. I said no because I had to get my bosses permission to leave work early. I was told that they would keep the 3-5pm timeslot. I was called the day of the appointment late morning asking if the repairman could come early. I said no. I said I would be there at 3pm because of work. On the way home I called the Glass Doctor office to inform them that traffic would make me get home shortly after 3pm and was informed that the repairman was at my home and wanted to begin setup and work from the outside while waiting and then would do the inside work when I arrived. I reluctantly said it was okay for the repairman to begin setting up outside and that I would be home shortly for him to finish. When I arrived at home the repairman had left and the window was no longer cracked. However, since he did not wait for us to come home before doing the full repair...while using his blow torch from the outside he had melted a hole in the lining of my drapes. I am extremely thankful that the lining was the only damage. The drapes could have easily had the fabric catch fire and my house significantly damaged or burned to the ground. I did receive a call from the repairman's supervisor stating that they would pay to replace the drapes. They have also informed me that they are refunding my money. The manager was very responsive and proactive! While I will still not use them in the future, it is possible that this was an isolated incident as the manager indicated.