Four Seasons Cleaning

"This is a very dissapointing report to us at Four Seasons Cleaning. We disagree with the way this customer details the facts. First, this customer had previously reviewed our services and left an "A" rating. On our second visit to this customer, she informed our manager that she wanted an additional area of her home cleaned. This particular area was a large bonus room and a large den. Our on site manager explained to the customer that they would be happy to clean these areas as part of the cleanings but there would be an additional charge. The customer became upset that she would have to pay an additional fee to have these areas of her home serviced and demanded to speak to a supervisor. I spoke to the client and informed her that cleaning these areas of her home would add well over an hour of time to her cleanings and as such, there would be an additional charge. The customer insisted we do these areas for free and that she "already paid enough". I explained to the customer that on our first meeting we worked very hard to devise a cleaning package that would fit her budget and that doubling that cleaning area without increasing the cost was not feasible. Despite multiple attempts to explain our position to the customer, she literally insisted on receiving double the service for no charge. When coming to the realzation that we were not in a position to meet her demand she informed us that she would be cancelling her service and leaving a bad review on Angieslist. At Four Seasons Cleaning customer satisfaction is our absolue first priority. Unfortunatley, we do come across the occasional client whom despite our best efforts, can not be satisfied. However, as evidenced by our multiple "A" reviews on Angieslist (including a previous "A" review by this very customer) and our hunderds of satisified clients, we are confident that we handled this situation to the best of our ability."