Response from Four Seasons Cleaning
We are disappointed that this customer felt her request for an estimate was not taken seriously, however we would like to offer a brief explanation. This customer emailed us on Sunday, May 6th and explained that she was in search of a last minute home cleaning as she was expecting house guests. The customer's email stated that the cleaning had to be performed within two days of her email, either the morning of May 8th or May 9th. The customer acknowledged in her email that her request for a cleaning appointment within two days was short notice, but requested us to call her "if we were able to take on a last minute job." Unfortunately, as the customer's request was last minute and her availability to have us service her home was very limited, we had no availability in our schedule to accommodate her. As the customer's email had requested we contact her only if we had a last minute opening, which we did not, we did not contact her. We were surprised to receive this customer's negative review, nearly 5 months after she corresponded with us, considering we had thought at the time we were acting in accordance with the customer's wishes. We certainly wish we would have known that the customer was expecting a follow up phone call, which we would have immediately made. At Four Seasons Cleaning we make our clients absolute satisfaction our #1 priority. We are proud that our dozens of fantastic reviews left by Angieslist members demonstrate our commitment to 100% customer satisfaction. We apologize to this particular customer for any miscommunication.