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FIVE STAR CLEANING SERVICE

3.5(
2
)

House Cleaning

Reviews

3.52 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
50%
1
0%
Rating CategoryRating out of 5
quality
3.5
value
3.0
professionalism
3.5
responsiveness
4.0
punctuality
4.5
Write a review
Showing 1-2 of 2 reviews
Rebecca D.
12/2011
2.0
house cleaning
  + -1 more
They were assigned to clean a very dirty house left by an ignorant renter. I had to reclean everything in the house except vacuum. Granted the house was in awful shape, but they also refused to clean the blinds that carried an awful small. I had to reclean everything to include removing food and grease from the stove and kitchen cabinets (inside and out) which I paid extra for them to do. Lots of stuff left by renter was still in the cabinets and drawers in the kitchen and I had to clean those out. Windows were smeared as though they had tried to clean but evidently did so with a dirty rag. I feel they only did work worth $250. not $500.
Description of Work: Clean a very dirty house.
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$500
Response from FIVE STAR CLEANING SERVICE
Hello [Member Name Removed]. I am just now reviewing a review that you submitted about 14 years ago. I have never used Angie before and it came as a shock to see your review. I am wondering if you used another company other than ours because we do not wash windows, therefore, I don’t think it could have possibly been our company. I know there is another Five Star Cleaning Service in Jacksonville and they are located on San Pablo Rd., Jacksonville, FL. Please feel free to contact me at your convenience. If you are certain this was our company. Our phone number is 904-762-0054. Best regards. I have reviewed all of our receivables for the year’s 2010 and 2011 and there is no one that matches your last name which was provided to me by Angi.
JUDITH A.
11/2007
5.0
house cleaning
  + -1 more
They did a fabulous job! If there is a problem, I call and they correct it.
Description of Work: They clean my house on a regular basis. They also did the final clean on the condo that I moved from.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$80

    Contact information

    7411 MERRILL RD, Jacksonville, FL 32277

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    House Cleaning

    FAQ

    FIVE STAR CLEANING SERVICE is currently rated 3.5 overall out of 5.
    No, FIVE STAR CLEANING SERVICE does not offer free project estimates.
    No, FIVE STAR CLEANING SERVICE does not offer eco-friendly accreditations.
    No, FIVE STAR CLEANING SERVICE does not offer a senior discount.
    No, FIVE STAR CLEANING SERVICE does not offer emergency services.
    No, FIVE STAR CLEANING SERVICE does not offer warranties.

    Contact information

    7411 MERRILL RD, Jacksonville, FL 32277