First Coast Home Pros

I was very impressed with the service. They called prior to arriving, they came on time and were very professional. I was quite amazed with the results, especially the pressure washing. My home looks sparkly and new! thank you so much. I would highly recommend and I will use them in the future!

This was a good experience from start to finish. I searched Angie's List for a service to wash windows by hand...no pressure wash no "low pressure" wash. Custom Pro's description sounded like a match. The estimator provided answers to all my questions, yes, they use green products, their process is to spray and squeegy, etc. The cleaners proceeded without fanfare after assuring I had no questions or concerns (I passed on the walk-around they offered). They worked quickly, quietly, and efficiently..one washed inside, the other outside. They moved and reset small furniture items as needed. And yes, every window was washed with spray and squeegy. When they finished, they also alerted us that a few windows have seals that need attention. The result is sparkling clean windows! In all cases, the staff was on time, upbeat, and knowledgeable. I highly recommend First Coast Home Pros for your windows too!

I bought a brand new dryer which has a flow sensor and it would not run correctly due to sensing an obstruction. Sergio from First Coast Home Pros was awesome! Super professional. He inspected the dryer vent on the second floor, climbed up on the roof and cleaned out a bag full of lint. Everything is working perfectly now!

The two young men that came to do the job called before they arrived to announce that they were on their way. They were o time and upon arriving they politely introduced themselves and then proceeded to do an excellent job on the exterior of my home and the large driveway in front. I was very pleased with the results and will recommend this service to others and also consider First Coast Home Pro for the same service in the future and perhaps additional services that they offer in home repair.

I was looking for a dependable house cleaning service that was thorough and found First Coast Home Pros on Angie's list. I left a message and they returned my call shortly and we set up an appointment for an estimate and review of what to expect. Carolyn arrived and I was pleased with the price and what we discussed but was disappointed to learn that Mondays schedules were full and that's the day that worked best for me and my own work schedule. She checked again, looked at a few things and found a team that might be able to fit me in later Monday afternoon for my 1st time maintenance cleaning. I was delighted, accepted the late afternoon slot and Carolyn left. But that enlightenment turned to joy when Tracy, team leader, called me within the hour and said she and Summer had a cancellation and asked if they could come on over within 30 minutes. My goodness yes!!!! They arrived on time and with big smiles and friendly introductions! I was thrilled because not only are Monday's best for me but mornings are what I prefer. I can't brag enough about their excellent skills and exemplary work! Their attention to detail was more than impressive and their joyful attitude was just so pleasant to be around! Before they were even finished, I called First Coast Home Pros to request them for my bi-weekly cleaning. I highly recommend this company and if you're fortunate enough to get Tracy and Summer you won't be disappointed!!

Sergio called approximately 30 minutes prior to arrival and gave me a heads up. He arrived on time and went straight to work. His attention to details and his attention to protecting my furnishings provided me with the results that I had wanted along with the knowledge that he really took time to do the job right. The only item that was in question was a trip charge for being out of the area that Home Pros serviced. This charge was waived for future visits after a discussion with the office personnel and the acknowledgment that I was a returning customer.

Cody & Chris called approximately 30 minutes prior to their arrival and were on time to start the job. I must say my house has a lot of windows and a large glass enclosed lanai. Cody & Chris both worked tirelessly from around 9 am until 4:30 pm to clean outside and inside in a very professional manner. Their attention to detail was really appreciated and reflects great credit on their professionalism and their attitude to their customers.

Jed and Isiah came by on June 11th and picked up the rug so that it could be shampooed. They returned on June 17th and cleaned the tile and grout in the 2 bathrooms and returned the rug for the master bedroom. They were able to move furnishings and accomplish the task with both a sense of urgency and completed professionalism. I was very satisfied with the results.

The two gentlemen showed up on time after calling first to alert me. They were pleasant and started work after reviewing what needed to be done with me. They were courteous, professional and worked diligently. I was very pleased with the results and still am today - one week afterwards. I will hire this company again in the future.

We've used First Coast Home Pro's many times -- we are loyal customers. Solid service. Prompt. Responsive. Professional. Thorough. A bit pricey, but worth it. They do what they say when they say they'll do it and all at a level of excellence that has become their trademark.

Professional company from the moment they answer your initial call, to providing an on site estimate and finally completing the job. Will use again for next cleaning of the exterior of our house.

First, I want to say that I am not a "review" kind of person unless someone does a really horrible job OR a SUPER FANTASTIC one!. In this case, man oh man, I LOVE this company!! I am so excited I found them and I plan to use them over and over again. I am going on my third service with them AND they are coming out next week to give me a quote on painting my office and bedroom. If you are super picky and have a high attention to detail when it comes to cleaning, look no further! So far, Arlene and Shelley have come out each having a team mate who tacked my whole house in just two hours. These ladies are warm and friendly, and do their jobs like SUPER HERO DIRT CRUSHERS! =) But in all seriousness, I would highly recommend them. They are top-notch and will not disappoint you!!!

We called First Coast Home Pros (FCHP) in late April and requested an estimate for repairing and replacing several screen panels on our pool enclosure lanai. The FCHP representative came to our home at the agreed time, examined the lanai, made several recommendations, and provided an estimate for repairs on the spot. The estimate was for $630. We agreed to a date and time for the repairs to be completed. The service appointment was for 8:00 am on May 21. With many service providers, "8:00 am" translates to "Somewhere between 8:00 am and Noon"; not so with First Coast Home Pros. We received a call on May 21 at 7:40 am from Ronnie (FCHP) that FCHP was enroute to our home and would arrive at 8:00 am. Mike and Ronnie arrived at our home at 7:55 am. We walked down the lanai area to identify the screens that needed attention. Mike and Ronnie then set to work on the screens, some of which were on the "roof" of the lanai. Both men conducted themselves professionally, at all times being polite and helpful. Their demeanor reflected the care FCHP takes in employing men with a professional, courteous attitude. Upon completion of their work at 10:30 am, Mike walked me around the lanai to ensure we were satisfied with their work. Although not included in the estimate for repairs, they also repaired a screen on one of the doors leading into the lanai, at no charge. Additionally, some screens needed only to be re-splined instead of replaced. The work order cost was adjusted accordingly, reducing the cost from the estimated $630 to $500. This was done by Mike and Ronnie on their own, without first "negotiating" with us, which impressed both of us with their honesty and "Customer first" attitude. After all, they could have charged us the full $630 price and we would have been none the wiser. We highly recommend First Coast Home Pros. Mike and Ronnie are excellent representatives of FCHP, and are welcome back any time we need additional assistance. Their professional attitude and courteous service exemplify the type of people who should be in direct contact with customers.

Bonnie & Jessie did a wonderful job (as always). So nice to come home from work after they've been to my house!!!

In the 18 months we have lived in our home, we have used many of First Coast's services with happy results--good work, fair value. They have cleaned our carpets, restored our tile floors, cleaned windows and gutters, power washed, and provided house cleaning; and we have always been happy with the crews and their work. Shelley, Missy and Yaritza, who have regularly cleaned our home have been outstanding. So, why the overall "D" and no plan to use them in the future? That's about business practices that we experienced to be bait and switch. Backstory: Soon after buying it, we remodeled the entire interior of our home and added a pool and spa, so there was lots of construction residue. Because their team had done such a great job with an initial "deep cleaning," and because we liked the people who did the work, about a year ago we hired them to clean every two weeks. We were told that this service would maintain the original deep cleaning. This turned out not to be quite true. Although the work that was subsequently performed was excellent, it did not include "anything involving a ladder," which meant ceiling fans, high doorway and window recesses and the like did not get cleaned. While annoying, this did not figure prominently in our recent decision to discontinue FCHP's cleaning services. A little over a year ago, an appraiser from First Pro came to our home to tell us how much biweekly cleanings would cost. The amount, $152.15, though higher than the $140 we had paid in Boston for biweekly house cleaning (including housekeeping) in a larger home, on the strength of the reputation of the FCHP and particularly because we liked the cleaning crew, we accepted their proposal. A bit over a year later, we received a letter I will attach to this review telling us that our rate would be increased to $186.15. A 22%+ price increase during a period when inflation was 8/10ths of 1% is tough to swallow. I believe two circumstances could have substantiated an increase of more that 0.8%: A miscalculation by the appraiser in the beginning or a substantial wage increase for the cleaning crew. It was not the latter. If it was the former, then I believe FCHP would have known well before a year past and I think we should have heard from them. Response to FCHP May 19th Comments: Thank you for taking the time to respond. While I won't engage in a tit-for-tat exchange, I will respond to the considerable energy that comes through your words. Boiled down, I take three essential themes from your words: 1. FCHP's estimator miscalculated the time required to clean our home. 2. FCHP experienced our family to be taskmasters, demanding more than your staff thought reasonable. 3. FCHP provides quality services and requires a market price in return for those services in order to make a profit. Regarding Item 1, as I mentioned in my review, your team did the original deep clean. Shelley, the team member who has cleaned our home for the past year, was co-lead with Missy on that original cleaning. Once engaged, except when some new members were being trained, the team spent approximately the same amount of time on every cleaning day. In light this and of team leads' thorough knowledge of our home, a miscalculation of 22% on time and charges is difficult to understand and to accept. On to Item 2, we didn't need to give any direction because Shelley knew what to do and performed to our complete satisfaction, and we let her know that. Oftentimes Shelley was both cleaning and training new employees. The few complaints we lodged through the year related to the work of one or two of the trainees who did not know her routine or work to the standards of Shelley and Missy. By contrast, when she showed up here for the very first time, Yaritza did one of the best jobs we experienced from any member of the FCHP team. We always welcomed your teams into our home and the atmosphere throughout was upbeat and the conversation free-flowing. We often praised the good work and were frequently told by team members that ours was a home they enjoyed because it was neat, orderly and pleasant. I was even likened to being an uncle. It is hard to reconcile all of this with being "demanding.". As for Item 3, we have been fortunate to engage the services of a new firm who are doing an excellent job (including using a ladder to clean fans and high windowsills) for the same rate we originally paid FCHP. We do, however, miss Shelley, Yaritza, Missy and the many other members of your team we enjoyed having in our home. We thank them for their work and wish them all the best. One last thing. I am sorry if my use of "bait and switch" offended. This was not an accusation. Rather it was, as I said in my review, what we experienced. I think understanding this requires more than cutting and pasting a Google definition of the term. I believe it requires empathy.

Excellent service, great result, amazing customer service. They actually showed up ahead of time, and answered my email on a Sunday.

I purchased two couches second hand from a home that had a dog. While the homeowner stated that the dog was never allowed on the furniture, it was very apparent when we brought the couches home, that there was definitely a "wet dog" smell on both couches. I tried everything over the counter and even had another company I found here on Angie's list clean the couches. They still smelled like dog. :O( I was ready to give up, but when Carolyn came to provide a quote on house cleaning services, I expressed my disgust for the couches and she said they provide a deodorizing service. She gave me the quote and while I thought it was pricey, I figured I would give it one more shot. Jed and his assistant came today and finished both couches in about an hour. It's now about 7 hours later and NO DOG SMELL! Yay! I'll give it to the morning, but it does seem like the deodorizing worked.

These ladies are incredibly sweet, especially our Team Leader Bonnie. This week Bonnie and Jessica serviced our house. They are always willing to do extra little things I might like done and most of the time they do things that I totally did not expect them to do. Today, my dryer went off when they were here, Jessica folded my towels and Bonnie checked my litter box for scooping! Last time Bonnie swept my back porch! At seven months pregnant with a deployed husband I cannot tell you what a blessing they are. I am so thankful for these ladies!

Their work was impeccable! I have hired several companies to clean my house before and every single one left me either underwhelmed or having to go back and redo the things they missed. NOT this company though! Wow oh wow!! I dont think anyone couldve done a BETTER job than they did. Every crumb, every dust particle, every cat hair, spot, smudge, dirt streak...it was ALL gone when I got home. I swear they used magic! They even vaccummed my couches! I will definitely be using them again and it only took two hours with two of them working!! You will NOT be disappointed! 5 out of 5 stars and an A++!!!!

Cody and Kenny were hard working, conscientious, friendly and professional. They went above and beyond. They did a great job and are an asset to the company. Thanks, guys! A+++

I'm reviewing two cleaning sessions by First Coast Home Pros. The first time was back in March -- and was an extensive cleaning of my one-bedroom apartment in the Atlantic Beach area. Nancy and Shelley arrived right on-time, and were completely professional. They did such a thorough job on the cleaning, it almost looked like I had the place painted! Impressive work. After that initial cleaning, I booked First Coast Home Pros to come and clean once a month. The latest cleaning session (in April) was done by the team of Bonnie and Jeannie, and they did a great, great job as well. Again, very thorough and very professional. Overall, I'm extremely pleased with First Coast Home Pros, and am continuing the once-a-month cleaning sessions.

The tile and grout cleaning was fabulous and the floors look new again! It included 3 full bathrooms and the laundry room. The carpet cleaning was a very large bedroom and game room. The carpet cleaning was above and beyond our expectations, as they were able to remove some spots and stains. We were listing the house to sell and they made the carpets look so good that there was not even a mention that we might need to replace the carpeting. We could not have been more pleased! The two guy crew took great care to protect our floors, woodwork and corners from their equipment/hoses and were so pleasant to work with. We would definitely recommend them! We love choosing Angie's List companies and they give an Angie's List discount. They are A+ in our book.

The team was efficient and caring in the handling of their duties, always willing to do the little things and go the extra mile to get the job done in a quality fashion.

Bonnie and Jessica did a very good job. These ladies were professional and pleasant. Bonnie went the extra mile cleaning my kitchen floor.

This is the second time I've had Tracey clean my house and each time she did a wonderful professional job in the time frame we agreed on. Both times there was another lady to help her and together they did a lot of cleaning in a short amount of time. I was very impressed. My house was really clean not just dusted over with a feather duster. Besides doing a great job she cleaned the carpet on the back porch and a window in the family room with out me asking her to. Very pleasant, professional and does an outstanding job .I will have her come back again.