Fenwick Home Services

Plumbing, Water Heaters, Heating and Air Conditioning,

About us

For over 50 years, Fenwick Home Services has been the trusted choice for plumbing services in Jacksonville. As a state-certified business, we bring expertise and reliability to every project. Our family-owned company is committed to providing exceptional service, and we offer financing options to make your home projects more affordable. Contact us today for all your plumbing needs.

Business highlights

56 years of trusted experience
Emergency Services Offered

Services we offer

All plumbing repairs large or small, usually same day service, sewer & drain cleaning, complete bathroom remodeling including tile & drywall installation, gas & electric water heater repairs & replacement, tankless gas water heaters, re-piping. Slab leak repairs, pump repairs, water softeners & drinking water systems.

Amenities

Warranties
Yes
Senior Discount

$25.00

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.6339 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
7%
3
4%
2
2%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.2
professionalism
4.7
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 126-150 of 339 reviews

Mike B.
05/2014
5.0
ceramic tile, drain cleaning, plumbing
  + 1 more
After another plumbing company said that our shower water pressure could not be fixed Bill Fenwick Plumbing Co. came in and fixed the problem. They found that the water valve was clogged and was able to provide a solution in about 30 minutes without removing any of the shower tile. I will use them in the future for all of my plumbing needs.
Description of Work: Restored water pressure in ours shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

Response from Fenwick Home Services
I am so glad to hear we helped you out. It can be discouraging to be told that something cannot be fixed. I am glad we found you a solution quickly. Please let me know if you need help with anything else. I appreciate you taking the time to write a review.

James K.
05/2014
5.0
plumbing
  + -1 more
I would highly recommend Bill Fenwick Plumbing for plumbing needs.
Description of Work: Had the whole house repiped due to a slab leak. Repiping is a major undertaking. It involved accessing the attic for running new pipes, removing some drywall, cutting through the slab to pipe an island sink, and outdoor trenching and piping as well. The service techs were very professional and competent in their work. They were prompt, courteous, and neat. They were able to complete the job on time.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Response from Fenwick Home Services
Thank you for your review. I am glad the repiping process when smoothly for you. It is a large job that can be stressful, so I am very glad that you were happy and satisfied with our service! Please let us know if you need any additional help!

Ruth M.
04/2014
5.0
plumbing
  + -1 more
From start to finish the office informed us of when the plumbers,tile setters would be coming.The job was done in a very professional manner and the detail used in each stage of this project was excellent. My wife and I feel that this company gave us a great new bathroom at a reasonable cost especially in a older house where the unexpected can happen. I highly recommend this company for any bathroom additions and my wife found all the staff working on this project to be very pleasant and professional and concerned about their work,
Description of Work: replaced 1/2 bath by removal of wall and provided new shower,tiled walls replaced vanity and door to bathroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$9,600

Response from Fenwick Home Services
I am glad you had a positive experience with us. Thank you for taking the time to leave a thorough review. We thoroughly enjoy keeping our customers satisfied. Please let us know if we can assist you in any other way.

timothy B.
04/2014
5.0
plumbing
  + -1 more
Pleased overall. Associates professional and knowledgeable. Will most likely use when I need to replace water heater. Learned that the water heater needs to be flushed once a year to flush out sediments. Good to know!
Description of Work: Replaced heating elements in hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Fenwick Home Services
Thank you for your review. We will be happy to replace your water heater when the time comes! Hopefully the flush outs will give you some longevity.

Keith P.
04/2014
5.0
plumbing
  + -1 more
I got a call from the dispatcher to tell me they were on the way. They arrived promptly as expected at 8:30am and quickly began working. They worked efficently and made some professional recommendations. They're professionalism and the amazing truck with every possible supply on it gave me great confidence in their work. As they concluded, they explained their work in detail and showed me on the invoice. I would recommend this vendor for all plumbing services.
Description of Work: They removed my old electric 50 gallon water heater, installed a new GE Hybrid 50 gallon water heater I purchased separately and had shipped to me. While installing the water heater they replaced my builder grade plastic shut off valves with brass valves (that won't stick) and metal handles that are easy to turn and won't beak when rushing to shut off the water in an emergency.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$531

Response from Fenwick Home Services
Thank you so much for taking the time to give us such a thorough, positive review! I am so happy that you were satisfied. We try our best to give "Golden Plunger" service to each of our customers. I really do want to thank you for including pictures and for your kind words. We hope to help you again, not too soon, of course (for your sake)!

Beth S.
04/2014
5.0
plumbing
  + -1 more
They were the bright star in my remodeling project. They came when they said they would, were neat and finished the job in a snap. The gentleman that came out even put on paper "booties" so he did not track in mud, since it was a rainy day. When the bill was presented, he mentioned to me that if I went online there was a coupon and he waited patiently while I printed it out. I had to reschedule the job by a couple days since the other contractors were not finished on time, and the phone scheduler was pleasant and accommodating. All in all, I have nothing but good things to say about the experience. I understand that Fenwick also does complete bathroom remodels and I will definitely be calling them for my next projectI The price was a little higher than other estimates I had received, however I felt that they were worth every penny.
Description of Work: Installation of faucet/ soap dispenser- reconnect plumbing to sink after laundry room remodel

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Fenwick Home Services
Hi (member name), I want to thank you for taking the time to give us a review. I am glad your experience went so well. I see that Jimmy is the technician who went out to your house, and I am glad he informed you of our online coupon. Thank you for using us, and I hope we get to help you out again in the future! -Bill Fenwick

Connie M.
03/2014
5.0
plumbing
  + -1 more
They were very quick and professional.
Description of Work: Replaced a propane gas water heater. I called in the morning. They were out in a few hours and had it changed out very quickly. Very nice. Do recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Fenwick Home Services
Hi Ms. [removed member name], Thank you for taking the time to fill out a review. I am glad you had a great experience. It is great to have a working water heater! Please feel free to contact us in the future if you have any more plumbing needs. -Bill Fenwick

Ron S.
03/2014
5.0
plumbing
  + -1 more
I had shut off the main water supply valve to accommodate other service personnel. When I went to turn it back on, the gate dropped and wouldn't open. I called Bill Fenwick based on Angie's list recommendations, explained the situation, and within an hour or so they were there to make the repair. Matt and Matt did an excellent job - very professional and dedicated to doing the job well. In spite of having to replace a faulty new valve with another new valve, the time from when I made the call to the job being completed was only around four hours. That's what I call "great service"!!
Description of Work: Replaced the main water shutoff valve to my house that had failed closed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Response from Fenwick Home Services
Mr. [removed member name], Thank you so much for taking the time to give us a great review. Here at Bill Fenwick Plumbing,"great service" is what we call "Golden Plunger Service!" Thank you for using us, and I hope we get to service you in the future! Bill Fenwick

Jennifer M.
02/2014
4.0
plumbing
  + -1 more
They were professional and did good work. I had them come and do an inspection on my house because it had been vacant for 5 years so I wanted to make sure that there's no plumbing issues before we move in. I had 2 different things because first I had somebody come out and that was my intention and he really didn't do it so I had somebody come back out from the same company. I explained to him what I was looking for and he did a fine job so I'm a little torn on whether or not they listen very well. If I have some small leaks I would likely use them again.
Description of Work: I used Bill Fenwick Plumbing Inc. for plumbing services.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Fenwick Home Services
Thank you for the feedback. I am sorry we did not get the job done correctly the first time, but thank you for giving us the opportunity to go back out to your home and fix the issue. I hope you will use us again. Please contact us if you have any more issues or concerns. Thank you, Bill Fenwick

Connie H.
02/2014
5.0
plumbing
  + -1 more
Bill Fenwick Plumbing Inc are fabulous plumbers. I've been using them forever, and they're wonderful. They've done a lot for me, like replumbing my house and fixing three shower leaks. They've done so much and have always been wonderful. It's a family owned business and they are good to their word. They're very trustworthy, to the nth degree.
Description of Work: They've done plumbing work for me before. They are who I use as plumbers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Edward H.
02/2014
5.0
plumbing
  + -1 more
excellent, done quickly and cleaned up afterwards. Very satisfied.
Description of Work: Re plumbed my house

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Sabrina B.
01/2014
5.0
plumbing
  + -1 more
He was great. Showed us what was wrong, and the steps he took to fix it
Description of Work: Repaired a leak in our shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Fenwick Home Services
Thank you for letting us know about your experience. We are always striving to be the best experience you have had with a service company. Bill Fenwick

Victoria D.
01/2014
5.0
plumbing
  + -1 more
I had previously called another provider and since it was Saturday they staed they could not get anyone out till Monday. Unfortunatly the toilet was flushed and coming out the drain pipe in my yard and I could not wait 2 days. Called Bill Fenwick and they had someone to my house within an hour or two. He unclogged the line quickly and set up a time to come back and replace the broken pipe cap during the week. The only thing I didn't like was that they charged me a fee because they had to use a machine type snake to get the tree roots out of the pipe. Just seemed weird to pay them to use their own equipment in addition to parts and labor.
Description of Work: The sewer line going from house to street was blocked

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$392

Response from Fenwick Home Services
Thank you so much for the report, We charge a small equipment charge on only the customers that we have to use them to help pay for the maintenance, repair and replacement of the equipment used. This keeps our hourly rate down as low as possible when we are not using equipment and just doing repairs. Thanks again Bill Fenwick

Sue R.
01/2014
5.0
plumbing
  + -1 more
My husband and I tried following the mfgr's instructions to install a new toilet in the guest bath, but it leaked. Actually, water flowed pretty freely from the bottom. Basically, the provider had to reinstall the wax ring and reposition the commode appropriately. Voila! No more water where is doesn't belong!! We've used Bill Fenwick in the past and would not hesitate to use this provider in the future.
Description of Work: I used Bill Fenwick Plumbing Inc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

David B.
01/2014
5.0
plumbing
  + -1 more
The job was completed on time and under budget. There was some miscommunication from the estimate to the installation. Fenwick Plumbing was exceptionally flexible and clearly wanted the outcome to be satisfactory. There was a one day delay due to granite counters not being ready on time, but the job was still finished on time. I was extremely satisfied with the quality of the workmanship and the professional way everyone on the install team performed. It was clear that they took great pride in their work. As an example, the plumbing for the tub drain and overflow was off just slightly. Instead of trying to force a fit, they removed it all and reinstalled new plumbing so it would be exact. This type of attention to detail was done in every part of the job from demolition to tile, plumbing, installation and finish work down to the shoe molding. Two other items of note, 1) they communicated very well on what they were going to accomplish that day and what the plan for the next day was, and 2) They took great care to leave my home clean and organized at the end of each work day. I have one more bathroom to be remodeled and I will definitely rehire Bill Fenwick Plumbing to complete the job.
Description of Work: Complete remodel of master bathroom and upstairs guest bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$11,000

Response from Fenwick Home Services
Thank you so much for the kind words. Although there may be some hiccups in any remodel when you are trying to schedule plumbers, tile installers, sheetrock installers, electricians and painters, we always try to do our best and keep customers up to date, even when things are sometimes not going our way. Have a great new year and we look forward to completing the other bathroom-Thanks for the nice picture

Thomas G.
01/2014
5.0
plumbing
  + -1 more
Replaced certain components. Couldn't figure it so replaced all components for less than it would cost total. I would recommend them again.
Description of Work: Fixed a leaky toilet. I couldn't figure out why it was running all the time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Petra D.
12/2013
5.0
drain pipe
  + -1 more
They were excellent. They were prompt, friendly and they worked quickly. They were very nice. They showed us while they were working so that we could point out the issues and problems. Whenever they ran into other issues, they were very quick about letting us know what has to be done to fix the issue. They did a great job. They originally quoted us a lot more. They definitely came out quickly to fix the issue. It was a three-day job and unfortunately they couldn’t finish it off before the big party that we were having. But they at least fixed it enough so that we could have people over for the party. They came back the following Monday to complete the job. They were here even a little bit early. They were very professional.
Description of Work: Bill Fenwick Plumbing Inc replaced the entire sewer line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Carl K.
12/2013
5.0
plumbing
  + -1 more
Very well. Professional and competent.
Description of Work: Corrected some connection issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Earl H.
11/2013
5.0
plumbing
  + -1 more
Adam was the technician. He was prompt, very courteous, very thoughtful to the homeowner (wore booties when he came in the house), very patient in explaining the directions, troubleshooting, and other helpful hints. Truly a pleasure to work with Adam and hope he will be sent the next time I call Bill Fenwick plumbing.
Description of Work: Replace Garbage disposal and sink strainer on other side

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$277

Christopher P.
11/2013
3.0
gas leak repair
  + -1 more
We did not actually use this company for the job because the quote they gave us was literally 3× the price of any of the other quotes. The job was for running a gas pipe to the house to establish service as well as plumb out a line for a water heater and stovetop. At $5,000 I suspect that they just did not want the work, but if that is the case I do not understand why they wasted their time coming out, and I am annoyed that they wasted my time. I have since had other plumbing jobs, but did not even bother with them for a quote.
Description of Work: I contacted Bill Fenwick Plumbing Inc.

Rating CategoryRating out of 5
value
1.0

$5,000

Response from Fenwick Home Services
I see we gave you this estimate back in 2010 and it is now 2013. I am not sure why our price was so much higher than others, (to far back to remember). We are usually comparable with all other companies. And usually handle the gas and electrical scheduling also. Under no circumstance do we give a high price to NOT get a job. If we do not want to do the work, we will tell you. Our price did include the top of the line water heater, and running gas lines to a gas grill and fireplace. Again, sorry for the misunderstanding, i wish it was brought to our attention back then so we could remember it.

David B.
11/2013
5.0
plumbing
  + -1 more
My wife said they were professional, attentive to detail and very helpful.
Description of Work: fixed a leaky toilet and the wax seal on another toilet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Robert B.
11/2013
5.0
plumbing
  + -1 more
All went perfect. They were at the house on time, completed the repair perfectly. They left the area cleaner than when the got here. Will use them again.
Description of Work: Replaced a broken sink water shutoff valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Robert P.
09/2013
5.0
electrician, plumbing
  + 0 more
The experience was very pleasant and hassle free. I called the main office at 7:30am and had my bathtub repaired by noon! John was very professional and honest.
Description of Work: Repaired our bathtub faucet that was rusted and would not turn off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$198

Terri C.
09/2013
5.0
electrician, plumbing, water heater repair
  + 1 more
Bill Fenwick Plumbing was exceptional. I hired them to assess my current hot water heater (just bought house) and tell me if safe to proceed with using. They said it would get me by for awhile and would be safe and they lit it for me. Then arranged for management to come out and quote putting in an inline hot water heater that would free up space in my laundry room and save me money on heating hot water. After a reasonable quote I proceeded. They did an exceptional job and arranged for an electrician to come in and do electrical work. As promised, inline hot water heater worked great and was installed outside my house freeing up the space I had hoped to reclaim in my laundry room.
Description of Work: Lit existing hot water heater and then replaced with new inline hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

W S.
09/2013
5.0
plumbing
  + -1 more
Routine work done very well, with professional demeanor.
Description of Work: Free clogged drain; adjust temperature of hot water

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Contact information

11623 Columbia Park Dr E, Jacksonville, FL 32258

http://www.fenwickplumbing.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

No License Required for Trade

Trade License Locale
FL

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Heating and Air Conditioning,
Energy Efficiency Auditing,
Wells and Pumps

FAQ

Fenwick Home Services is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Fenwick Home Services accepts the following forms of payment: Check,CreditCard,Financing Available
No, Fenwick Home Services does not offer free project estimates.
Yes, Fenwick Home Services offers eco-friendly accreditations.
No, Fenwick Home Services does not offer a senior discount.
Yes, Fenwick Home Services offers emergency services.
Yes, Fenwick Home Services offers warranties.
Fenwick Home Services offers the following services: All plumbing repairs large or small, usually same day service, sewer & drain cleaning, complete bathroom remodeling including tile & drywall installation, gas & electric water heater repairs & replacement, tankless gas water heaters, re-piping. Slab leak repairs, pump repairs, water softeners & drinking water systems.

Contact information

11623 Columbia Park Dr E, Jacksonville, FL 32258

http://www.fenwickplumbing.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day